Farkia Exclusive Studios

Recent Reviews: 3209

• User:zenfilmmaking

  Trip type: Business

  Beware! This Hotel May Steal You Money!

  13 Apr 2026

  Be warned, this hotel refused to give me a refund for a seven night stay I had booked and paid for several months before when I was unable to arrive in Rome due to the fact that the pilots from the airline I was flying went on strike.As you can see from my reviews about hotels on this site, I travel a lot. So, I understand the way a good and honorable hotel will treat their customers. And, this is not it!To tell my story, approximately thirty-six hours before I was to fly to Rome, I get a notice from Lufthansa Airlines that they were experiencing a strike, and my flight had been cancelled. As this occurred last minute, I could not find another flight to get me to Rome on time. Due to this fact, I contacted River Palace Hotel with this information and asked for a refund. Here is their reply.“Thank you for your message and for informing us about your situation. We are sorry to hear about the disruption to your travel plans due to the flight cancellation. Unfortunately, according to the terms and conditions of your booking, the reservation is non-refundable.However, we can provide you with a confirmation of your booking, including all applicable terms and conditions. You may use this documentation to submit a claim with your travel insurance or the airline in order to request reimbursement of the costs. We understand the inconvenience this situation may cause and remain at your disposal should you need any further assistance. Kind regards, Tetyana FilyantsDeputy Manager”As nice as that message sounds, this means they are keeping approximately two-thousand dollars of my money. I believe we can all understand that is simply the wrong way to do business. There is absolutely no reason that they cannot refund my money. And, no excuse they claim will make their decision just, decent, or acceptable. They are STEALING my money simply because of a situation that was completely out of my control!Keep this in mind, as it may happen to you if you book a room at this hotel. River Palace, Altro at River Palace Hotel, responded to this review Dear Guest,Thank you for taking the time to share your feedback.We are genuinely sorry to hear about the difficulties you experienced with your travel plans due to the unexpected airline strike. We understand how frustrating and disappointing such situations can be, especially when they are beyond your control.Regarding your reservation, we would like to kindly clarify that the booking was made under a non-refundable rate, the conditions of which are clearly stated at the time of reservation and confirmed upon booking. For this reason, we are unable to issue a refund, even in cases of unforeseen travel disruptions such as flight cancellations.We do, however, always encourage guests affected by such circumstances to contact their travel insurance provider or airline, as many policies include coverage for trip interruptions or cancellations of this nature. As previously communicated, we were happy to provide all necessary documentation to support such a claim.We truly regret any inconvenience this situation has caused and understand that it has led to your dissatisfaction. Your feedback has been noted and will be shared internally.Kind regards,Tetyana FilyantsDeputy Manager

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• User:Tracy L

  Trip type: Couples

  Rome delight

  25 Mar 2026

  The hotel was very nice, clean and the staff were exceptional friendly especially Greta and Musa. The location was very good River Palace, Altro at River Palace Hotel, responded to this review Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our clean and comfortable hotel and that our team - especially Greta and Musa - made your stay memorable.We’re also glad that you found our location convenient for exploring the city. Your kind words mean a lot to us, and we hope to welcome you back soon for another exceptional stay.Warm regards,Tetyana FilyantsDeputy Manager

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• User:Terence C

  Trip type: Couples

  Fabulous birthday break

  24 Feb 2026

  Had a fabulous five night stay in the River Palace Hotel. All the staff were welcoming friendly and very helpful. In particular Greta and the rest of the front of house team. Breakfast was excellent and the staff were very friendly and helpful. Also the location of the hotel made it perfect to see the sights. A great place to stay River Palace, Altro at River Palace Hotel, responded to this review Dear Guest,Thank you so much for your wonderful review! We’re thrilled that you had a fabulous birthday break with us at the River Palace Hotel. It’s especially heartwarming to hear your kind words about Greta and our front desk team - they will be delighted to know their efforts made your stay extra special.We’re also glad you enjoyed our breakfast and found our location convenient for exploring the beautiful sights of Rome. Your feedback truly brightens our day and motivates the entire team to keep providing excellent service.We would be delighted to welcome you back for another memorable stay in the future!Warm regards,Tetyana FilyantsDeputy Manager

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• User:H8097UUscotth

  Trip type: Family

  Rome in Feb

  19 Feb 2026

  Fantastic hotel and very friendly, helpful, knowledgeable staff. Great location with easy access throughout Rome. Rooms were very comfortable and breakfast very good. We will be back ❤️ River Palace, Altro at River Palace Hotel, responded to this review Dear Guest,Thank you for your fantastic review!We are truly delighted to read your kind words about our friendly, helpful, and knowledgeable staff. Your appreciation means a lot to the whole team. We’re also very pleased that you enjoyed the comfort of the rooms, our breakfast, and our great location with easy access throughout Rome.Knowing that you plan to return is the greatest compliment we could receive!We very much look forward to welcoming you back for another wonderful stay.Kind regards,Tetyana FilyantsDeputy Manager

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• User:wifetribe

  Trip type: Family

  Excellent Hotel

  27 Dec 2025

  We really loved the River Palace Hotel. The location is excellent and makes visiting all of the beautiful areas of Rome quite easy. Located within a few moments to the Piazza Del Popolo - we walked down the beautifully decorated churches and streets in the central area. Rome for Christmas was amazing and I would recommend celebrating here especially where family members live in different countries around the world. Meeting in Rome for Christmas was perfect as the traditions are familiar, the food was fantastic and the sites beautiful. The River Palace Hotel offered an excellent daily breakfast and it was clean, quiet, friendly, and professional. I recommend it without reservation. River Palace, Altro at River Palace Hotel, responded to this review Dear Guest,Thank you very much for your wonderful feedback! We are truly delighted to read that you loved your stay at the River Palace Hotel and that our location made it easy for you to explore the beauty of Rome, especially during such a magical time as Christmas.We’re glad you enjoyed the festive atmosphere, our daily breakfast, and the comfort, cleanliness, and service provided by our team. Your kind words and recommendation mean a great deal to us.We hope to welcome you back again soon for another memorable stay in Rome!Kindest Regards,Tetyana FilyantsDeputy Manager

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