Mitsis Grand Hotel

Recent Reviews: 5284

• User:Fé D

  Trip type: Couples

  Amazing Staff

  27 Aug 2025

  We went to the beach and rented two beds, costs us around 60€ front row VIP section. Second and third time we went we paid 45€ for the VIP section. Great service, excellent even. Staff was nice, fast, and super friendly. Food was average. Would reccomend 100%

• User:Excursion56811367922

  Trip type: Family

  Do not go…

  02 Aug 2025

  So noisy it is impossible to sleep. Ironically not noise from people partying but from people working to set up tables and chairs. Most people working there are rude and yells at people.

• User:Annabella N

  Trip type: Couples

  Toxoplasmosis and food poisoning

  28 Jan 2025

  My partner and I visited this hotel last summer and we were really happy to finally have an all inclusive vacation, considering that we are only 20, and it was at a good price. We were happy that we had all the food and accommodation at one place, and we never ate anywhere else except for the hotel. One night my partner started throwing up uncontrollably every 30 minutes and having diarrhea after dinner (I did not eat dinner that night). I went to the reception the next day to ask if this was normal, and to ask for help because I was sure it was food poisoning. The lady just told me that she has heard this from other guests, and assured me that its probably just a virus going around. The same night, I got an extremely high fever and also started throwing up and having diarrhea. It ruined our vacation, but that is to say the least. We came home, and a couple of days later, I started seeing black dots in my vision, and went to the eye doctor, where they immediately sent me to the hospital, and diagnosed me with chorioretinitis which apparently came from a toxoplasmosis virus. This was all new to me, but the doctor has started asking me questions about if I have eaten any uncooked meat or not welly handled meat, or eaten unwashed fruits, and I was like no, I pay attention to these things, but I think I did have food poisoning a couple a weeks ago, on my vacation at Mitsis. The doctor then took tests, and identified that I had toxoplasmosis right around the time of the vacation, and it infact was not a small food poisoning thing. So overall, I am never going on an all inclusive vacation again after nearly going blind and taking steroids and antibiotics for months, it is not worth it..at least not at hotels that don't have basic hygiene :( grandhotel guest, General Manager at Mitsis Grand Hotel, responded to this review Dear Anabelle,Thank you for taking the time to share your feedback with us one more time.At Mitsis Grand Hotel, we are steadfast in our commitment to delivering exceptional service and embodying the principles of authentic Greek hospitality, in alignment with the core values of the Mitsis Affiliation.We take pride in ensuring that all 24 Mitsis Hotels adhere to stringent protocols designed to maintain superior service quality and robust quality control measures. These standards are upheld in full compliance with international health and safety regulations, as evidenced by our ISO certifications and external audit results, which we are more than willing to share upon request.We regret to learn that your recent experience did not meet your expectations. However, we observe that your feedback does not present constructive criticism or offer suggestions for enhancing our service delivery.Should you wish to engage in a more productive dialogue and provide specific insights to substantiate your concerns, I remain at your disposal. You may reach me directly at grandhotel.res@mitsis.com.We truly value thoughtful feedback as it allows us to continuously improve and refine our servicesKind regards,

  Read more

• User:Philip D

  Trip type: Family

  Great 11 days in July 24...

  12 Jan 2025

  I wanted to first of all thank everyone at the hotel from you guys in the back office, to the reception staff, to the colleagues on both bars, the main restaurant, the satellite cafes and restaurants, the poolside and beach staff and finally, and certainly not least, the wonderful staff who cleaned our rooms, stocked our mini-bars and brought us our blue towels in the evening.Everyone we came into contact with was magnificent, from minute one of our arrival, right through until our departure on the evening of Friday 19 July.We were given a lovely welcome by the night receptionists and upon seeing our accommodations, in spite of our weariness, it was a delight. Thanks are due to Lefteris for placing us in such lovely rooms; the amazing views, the light and fresh décor, the comfy beds and pillows, the copious storage space, the fully stocked mini bar and nicely tiled bathroom, we were grateful for all those things. I will keep the eleven sunsets that I witnessed from our balcony in my memories forever!We enjoyed the main restaurant at breakfast, particularly the egg station, special thanks to the lovely colleague who worked on there every day, always with a smile and a joke, as we took advantage of her great work every day, other than the two occasions we enjoyed your excellent brunches. The À La Carte experiences we had in the Italian and Pan Asian were excellent. The plates served were authentic and imaginative with excellent ingredients and superb presentation. We enjoyed our days around the pool and we would often end the afternoon as the pool closed with a spell on your beach, where the breeze provided welcome relief from the hot sun and still air around the gardens. The drinks on offer were excellent and it was great to see that the cocktails were all freshly prepared every time. Many international brands in evidence too.I should add that the bands who played on the terrace bar were great on the nights we were there to see them.I have to refer to the fact that my partner, and then our daughter and son in quick succession, all suffered from sickness and diarrhoea for a period of three days around the middle of our holiday. I survived to make the visits to and from the chemist. Our daughter was pretty bad but your receptionist called the doctor who was with us within 90 minutes of the call. His advice and prescribed medicine gradually did the trick and we were all ok again by the Saturday afternoon.I really do have to commend the efforts of all your staff in helping make this difficult few days as bearable as possible. Initially, your cleaners, Andriana and her Ukrainian colleague game in and cleaned our bathroom after my partner had been ill. I had done my best in the night but they came in armed and ready and deep cleaned the bathroom. Then our particular praise and gratitude goes out to Yiannis, one of the senior staff in the restaurants. He ensured that my family were looked after with specifically requested food, as recommended by the doctor, and he ensured it was taken to our rooms while the three family members were having to stay in as they recovered.So to sum up, we loved Rhodes Town and Lindos, had a great stay at your property and will be excited to return one day to see what has happened with your new project.Many many thanks once again to the entire team for the excellent time we had.The Dickinson Family grandhotel guest, General Manager at Mitsis Grand Hotel, responded to this review Dear Dickinson Family,Thank you for taking the time to share such a heartfelt and detailed review of your stay with us. We are absolutely delighted to hear that you had a wonderful 11 days at our hotel and that so many aspects of your experience—from our welcoming staff to the beautiful rooms, delicious dining, and relaxing pool and beach areas—left a lasting impression.Your kind words about our team, from the receptionists to our restaurant and housekeeping staff, truly mean the world to us. It is always our goal to create an unforgettable experience for our guests, and we are thrilled that we could contribute to your cherished memories, including those stunning sunsets from your balcony!We sincerely appreciate your understanding and patience during the unfortunate illness your family experienced. While we regret that this happened, we are grateful that our team, including Andriana, her colleague, and Yiannis, could assist in making those difficult days a little easier for you. Your recognition of their efforts is incredibly meaningful, and we will be sure to share your praise with them.It was an absolute pleasure having you as our guests, and we cannot wait to welcome you back in the future. We look forward to sharing more wonderful moments with you and seeing you again at our new project!Warmest regards

  Read more

• User:Robert L

  Trip type: Couples

  Mitsis at its best

  07 Nov 2024

  This was our 12th trip to the hotel and 14th time to the lovely island of Rhobes. We have visited the hotel through various travel agencies but the one constant thing we have found is the excellent staff and facilities. You can walk to the incredible Old Town and the Aquarium is only five minute walk away. The evening entertainment is excellent and the choice of restaurant is unmatched anywhere. Please, please, please consider this excellent jewel of a hotel.Although the hotel will be closing soon for refurbishment it is a hotel to consider for the future.We have also stayed at other Mitsis hotels and they all have the brilliant staff and facilities. grandhotel guest, General Manager at Mitsis Grand Hotel, responded to this review Dear D4503CXrobertl,Thank you for your heartwarming review and for your continued loyalty over the years! It’s always a pleasure to welcome you back, and we are delighted that you had another wonderful stay with us during your 12th visit to our hotel and 14th trip to Rhodes.We’re thrilled that you enjoy not only the convenient location near the Old Town and Aquarium but also our exceptional staff, unmatched dining options, and evening entertainment. Your kind words truly mean the world to our team, who work hard to ensure each guest has a memorable experience.As we prepare for our upcoming refurbishment, it’s wonderful to hear your enthusiasm about our hotel and our brand. We are committed to maintaining and enhancing the level of service and facilities you’ve come to expect and love.Thank you again for your support and for recommending us so highly. We look forward to welcoming you back to this "jewel of a hotel" after the renovations are complete. Until then, we wish you many more enjoyable travels and look forward to seeing you at another Mitsis property soon!Warm regards,

  Read more