Diamond Luxury Suites

Recent Reviews: 347

• User: Jennifer G

  Trip type: Family

  Great customer service

  Great customer service! Michelle V was beyond helpful and patient with our large group. Very refreshing these days!!!Great customer service! Michelle V was beyond helpful and patient with our large group. Very refreshing these days!!!

• User: J4908ZSanitab

  Trip type: Couples

  Outstanding Caring Hotel staff but hotel needs a refresh

  First of all the hotel staff was exceptional. The front desk team, the housekeeping staff, and the exceptional staff member in the breakfast area named Lisa who went above and beyond to ensure the breakfast and dining areas were clean and well stocked every day during our stay. She was so pleasant and provided an exceptional customer experience. The only negative thing about my stay is the hotel n… Read moreFirst of all the hotel staff was exceptional. The front desk team, the housekeeping staff, and the exceptional staff member in the breakfast area named Lisa who went above and beyond to ensure the breakfast and dining areas were clean and well stocked every da… Read more

• User: Loves2Travel_byKim

  Trip type: Couples

  10/10 would recommend if you are ok with walking to get to the main tourist area

  We stayed at this hotel for 5 nights, our room was on the 9th floor, it was very spacious, clean, comfortable, and we loved having a full-size fridge as part of the kitchen area. The location of this hotel is about 1.5 miles from Broadway which with traffic is about 10 minutes by car, 12-15 minutes by bike and 30 minutes walking. We used the Lime e-bikes and Scooters to get the Broadway which was… Read moreWe stayed at this hotel for 5 nights, our room was on the 9th floor, it was very spacious, clean, comfortable, and we loved having a full-size fridge as part of the kitchen area. The location of this hotel is about 1.5 miles from Broadway which with traffic is… Read more

• User: Sandy M

  Trip type: Family

  Ok Stay

  Rooms were clean but somewhat dated with worn furniture in the kitchen and tile coming up on the kitchen floor. The room must not be level either, as the kitchen drawers open themselves. The front desk staff weren't the friendliest either. Most of the time they never greeted us when passing by. While they do offer a free hot breakfast, it's the same food every day so if you are here for a few nigh… Read moreRooms were clean but somewhat dated with worn furniture in the kitchen and tile coming up on the kitchen floor. The room must not be level either, as the kitchen drawers open themselves. The front desk staff weren't the friendliest either. Most of the time the… Read more

• User: STARS58_58

  Trip type: Solo travel

  Great Customer Service by Gladys

  I had the absolute pleasure of being helped by Gladys during my stay at Residence Inn, and I can’t say enough about her exceptional customer service! From the moment I arrived, she made me feel truly welcomed and valued. Gladys went above and beyond to ensure everything was perfect—from a smooth check-in to thoughtful recommendations that made my stay extra comfortable.What stood out most was her… Read moreI had the absolute pleasure of being helped by Gladys during my stay at Residence Inn, and I can’t say enough about her exceptional customer service! From the moment I arrived, she made me feel truly welcomed and valued. Gladys went above and beyond to ensure… Read more