Rock Villas

Recent Reviews: 239

• User: PAULIS M

  Trip type: Couples

  Horrible and false advertisement

  "Disappointed with the unfair pet policy. I paid a $33 pet fee for my stay, yet they tried to hold my $100 deposit over a minor, light pet paw stain according to house keeping my pet had oily paws for walking 2 times around the parking lot. They are short on coverlets apparently. A pet fee covers this type of usage, thats not been "pet friendly motel", . Poor experience regarding deposit return, e… Read more"Disappointed with the unfair pet policy. I paid a $33 pet fee for my stay, yet they tried to hold my $100 deposit over a minor, light pet paw stain according to house keeping my pet had oily paws for walking 2 times around the parking lot. They are short on c… Read more

• User: Miguel R

  Trip type: Couples

  Money hungry and inconsiderate

  My experience is tasting with check in was pretty basic and as usual.once in the room it was pretty nice. I do have a dog. Very well behaved and porrt trained. So I was charged a $30 pet fee. Plus $100 deposit. Well when check out time the next day. The manager left the front desk to " inspect" the room. Well I knew i left the room in a courteous manner with all the trash in bags tied up all the s… Read moreMy experience is tasting with check in was pretty basic and as usual.once in the room it was pretty nice. I do have a dog. Very well behaved and porrt trained. So I was charged a $30 pet fee. Plus $100 deposit. Well when check out time the next day. The manage… Read more

• User: klamathkennedys

  Trip type: Family

  A very poor experience

  Where does one start on such a poor poor experience - we start with a planned late arrival to the desk clerk locking himself out of the office. And waiting for the maintenance guy to come in to break in to the office (I guess he was not one to be trusted with a key) 45 minutes later we in our room with an extra guest, a large cockroach in the bathroom with a random pair of pants left behind by I a… Read moreWhere does one start on such a poor poor experience - we start with a planned late arrival to the desk clerk locking himself out of the office. And waiting for the maintenance guy to come in to break in to the office (I guess he was not one to be trusted with… Read more

• User: donaldamccarthy

  Trip type: Solo travel

  Got racially profiled

  Disappointed and Unwelcome — A Loyalty Member Let DownAs a long-time Best Western loyalty member, I was disappointed by my recent experience at SureStay by Best Western Fresno Central. I’ve stayed at several BW locations — including a SureStay in Salt Lake City just last month — and have had only great experiences. Unfortunately, this property didn’t meet that standard.I found the hotel on Priceli… Read moreDisappointed and Unwelcome — A Loyalty Member Let DownAs a long-time Best Western loyalty member, I was disappointed by my recent experience at SureStay by Best Western Fresno Central. I’ve stayed at several BW locations — including a SureStay in Salt Lake Cit… Read more

• User: DickZe

  Trip type: Couples

  Good overnight stay

  This motel is close to the central area in Fresno. Check-in is quick and efficient. The room is very large with 2 queen beds and 2 bathrooms. Lots of space. There is a fridge but no microwave and no coffee or hot water facility. Coffee is available at the reception (complimentary). Apart from the sometimes loud A/C it is quiet and sleep quality is good. Unlike what many reviews say our room was mo… Read moreThis motel is close to the central area in Fresno. Check-in is quick and efficient. The room is very large with 2 queen beds and 2 bathrooms. Lots of space. There is a fridge but no microwave and no coffee or hot water facility. Coffee is available at the rece… Read more