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Grand Palace

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Grand Palace

locationGreece, Thessaloniki

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About Grand PalaceAbout Grand Palace

Location

This hotel is situated by the western outskirts of Thessalonika, around 25 km from Macedonia airport. The harbour is located around 3 km away, whilst the centre as well as the train station is 1.5 km from the hotel.

Facility

The hotel has 2 lifts and features 261 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony or terrace is among the standard features in the rooms. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a restaurant, a café and a bar. Bed and breakfast is offered as a catering option. A generous breakfast buffet and lunch are served every day. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options. The show cooking is a particularly special attraction.

Amenities at Grand Palace Amenities at Grand Palace

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Entertainment

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

LocationLocation

Map preview

Around this property:

Train Station

1 km

City Centre

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

31

Very Good

20

Average

10

Poor

2

Terrible

5

Recent Reviews: 68

  • User:thatnytraveler

    Trip type: Solo travel

    Good and Bad Service

    rating06 May 2026

    It has what you need as a travel but it lacks an important factor that most the Greece hotels did and that’s the lack of care to food allergies. But this one doesn’t feel the need to even label the food they cook in the breakfast or dinner buffets which is alarming to me. They also seem to lack the urgency to replenish what has finished at the buffet and took their time to do so. They excelled in other areas like room maintenance, room amenities, front desk service, location, spa, gift shop, bar, and overall visual appeal of the hotel. The rooms have large reusable body gel, shampoo, conditioner, body lotion and hand wash. Along with coffee and teas, bath robes, slippers, laundry service, nice grade towels, pillows, bed linens and size rooms. With other standard s rooms offer in amenities. Two elevator courts a great amount of outdoor seating in there front courtyard shaded and sun drenched. But they have an ant problem in the outdoor area as well. So I do hope the shortfalls mentioned get addressed. Maria Chatziparaschi, Guest Services / Front Office at Grand Hotel Palace, responded to this review Dear tahtnytraveler,Thank you for taking the time to share such detailed feedback regarding your stay.We are pleased to hear that you appreciated many aspects of the hotel, and the overall atmosphere of the property.Regarding your concerns about food allergies, we would like to clarify that our hotel follows a specific procedure in accordance with Greek legislation concerning food safety. Our team is available and willing to assist at any time to ensure a safe food experience and guests are always encouraged to contact our personnel for any concerns related to food allergies or food intolerances. We also appreciate your comments regarding buffet replenishment and the outdoor area, as guest feedback is valuable in helping us improve our services and facilities.Thank you once again for your observations, and we hope to have the opportunity to welcome you again in the future,Maria ChatziparaschiGuest Relations Manager

  • User:Dragan M

    Trip type: Family

    Dissapointing experience

    rating13 Oct 2025

    The hotel looks nice in the pictures, but the standard rooms are very small. It is quite far from the center of Thessaloniki, so the only options are by car or taxi. The breakfast staff is very slow and unfriendly. What shocked us most was the waitress’s response when I asked for a third coffee at breakfast — she said that only two coffees per person are allowed!? I’ve never seen anything like that in any hotel in the world, and I’ve stayed in many hotels across the globe. Usually, there’s a coffee machine available and guests make their own coffee, with no one counting how many cups they’ve had. The same goes for ordering coffee — even in much cheaper hotels, there’s never any restriction. What’s next — limiting the number of slices of bread a guest can eat at breakfast? Unbelievable! Maria Chatziparaschi, Guest Services / Front Office at Grand Hotel Palace, responded to this review Dear valued guest,We are truly sorry to hear that your overall experience at our hotel was disappointing. It seems that your short stay may have prevented you from sharing your concerns with us in person during your visit.Regarding the hotel’s distance from the city center, this information is clearly noted on all booking platforms, indicating that we are located 4 km from the city center.We also responded on another booking platform where you left a review, expressing our surprise at your comments about our staff. Our team is usually one of the most valued aspects of our guests’ experience. As for the coffee issue, we completely understand your disappointment with our policy. Please know that such corporate decisions are often based on operational reasons, even though they may sometimes seem unpopular. In any case, rest assured that we would never limit how many slices of bread a guest can enjoy.We appreciate your feedback and wish you all the best.Kind regards,Maria ChatziparaschiGuest Relations Manager

  • User:Trip22424395296

    Trip type: Couples

    Exelent

    rating07 Oct 2025

    I stayed at the Grand Palace Hotel in Thessaloniki - an amazing hotel, highly recommended, not the first time I've stayed there. But this time I decided to get a massage, and I highly recommend going to Crystal, who beyond being a warm, pleasant, professional, and lovely person, has loving, embracing, and nurturing hands. I simply left with a feeling of light in my body. There's no doubt that when I come here again, I'll go straight to her. Highly recommended to go to Crystal. Maria Chatziparaschi, Guest Services / Front Office at Grand Hotel Palace, responded to this review Dear valued guest, Thank you so much for your wonderful review and for your continued trust in the Grand Palace Hotel. We’re delighted to hear that you once again enjoyed your stay and that your experience at our spa was so special. Your kind words about Crystal truly mean a lot — we will be sure to share your compliments with her, as she will be thrilled to know she made such a positive impression.We greatly appreciate your recommendation and look forward to welcoming you again for another remorable stay,Maria ChatziparaschiGuest Relations Manager

  • User:Alex T

    Trip type: Business

    A great hotel which lioves up to its name

    rating05 Sept 2025

    This hotel is conveniently located for communication (rail, bus and motorway interchange for the airport) in a light industrial area - but very safe - area of town. Given a slightly inauspious area, the hotel is a revelation, not least its scale. It has recenrtly been renovated, it is spotlessly clean, & the public areas and rooms are very spacious and well appointed. The architects and interior designers did a good job. The staff are all courteous and professional. The food and wine list are good and invite in-hotel dining (we were tired) despite the town being renowned for the superb quality and range of its restaurants, tavernas and so on. One is greeted by some interesting vintage cars in the driveway, and subsequent impressions give the feeling of an enterprise which is a labour of love of the owners. Highly recommended. Maria Chatziparaschi, Guest Services / Front Office at Grand Hotel Palace, responded to this review Dear alextY9710TP,Thank you for your wonderful feedback. We’re delighted that you enjoyed our recent renovations, spacious rooms, and the professionalism of our staff. It’s especially rewarding to hear that our passion for the hotel came through during your stay.Your kind recommendation means a great deal, and we look forward to welcoming you back for another memorable experience.Best regards,Maria ChatziparaschiGuest Relations Manager

  • User:selina714

    Trip type: Couples

    Very nice hotel

    rating01 Sept 2025

    Beautiful hotel with friendly stuff. Very good breakfast. Nice and clean rooms with French doors to a small balcony. It’s a shame it’s about 15 minutes from the city but worth it Maria Chatziparaschi, Guest Services / Front Office at Grand Hotel Palace, responded to this review Dear selina714,Thank you very much for your kind words. We’re delighted to hear that you enjoyed our hotel, the friendly staff, and the breakfast, as well as the comfort of your room and balcony.While our location is a short distance from the city center, we’re glad you found your stay worthwhile. We hope to have the pleasure of welcoming you back for another enjoyable visit.Maria ChatziparaschiGuest Relations Manager

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