Porto Palace

Recent Reviews: 999

• User:294leelav

  Trip type: Couples

  An excellent hotel.

  15 Aug 2026

  Excellent Hotel, deserves all 5 stars. Beautiful spacious rooms, very comfortable beds, lovely bathroom and shower . Extremely clean, very polite staff , Tassos at the Reception very helpful, very good breakfast. A place to stay again. Highly recommend it. Front Office, Guest Services / Front Office at Porto Palace Hotel Thessaloniki, responded to this review Dear Leelav,Thank you so much for your wonderful review and for awarding us five stars! We are delighted to hear that you enjoyed the spacious rooms, comfortable beds, beautiful bathroom, cleanliness, and our breakfast. It is especially rewarding to know that Tassos at Reception made your stay even more pleasant with his helpful and attentive service.Your kind words mean a great deal to our entire team and are a wonderful motivation for us to continue providing exceptional hospitality.We truly look forward to welcoming you back for another memorable stay! Warm regards,Porto Palace Team.

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• User:MonicaL4375

  Trip type: Friends getaway

  Haunted hotel vibes. No way this is 5 stars

  28 Nov 2025

  I really don't get how it can be considered 5 stars. It's huge and a little eerie - our room was all the way to the back of the hotel, down a ramp, past deserted corridors. The room had no air conditioning because it's close to winter so it has been switched to heating. The front desk told to just open the window if it's stuffy which we did. We found out later that some other people in the group had windows that opened out to a passageway (unlike ours which opens into an airwell). So it's either sleep without ventilation or risk having someone climb into your room. The front desk said it's safe. Of course they would, what else could they say?But the worst part of this hotel room was that there was this HUGE painting on the wall (it practically covered the wall) that looked like it was dripping blood!! I mean seriously???? Who would hang this sort of painting in a hotel room?? It just added to the haunted hotel vibe ?? I couldn't possibly sleep with that staring and me, so my roommate took it down and propped it facing the wall.

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• User:DV52

  Trip type: Friends getaway

  Disappointing “5 star” Experience

  07 Nov 2025

  This hotel claims to be a 5 star hotel - it’s not. We enjoyed the historical aspect of the hotel and public areas were very nice and contemporary but the rooms were a different story.To begin, our room was incredibly warm with no way to cool the room off because (according to the front desk) the hotel is either heated or cooled, never both. We were advised to open our window until it cooled off. We did that and it was working until we realized that mosquitoes were coming in along with the cooler air. So it was too warm to sleep well. The room was not well lit because there were only two small bedside lamps and two dim wall sconces. Our window looked out to the windows in rooms about 12 feet away, so little light entered the room. The only decent light was in the bathroom which was crowded with a sink, toilet and corner shower. To top it off, the complimentary instant coffee was only available the first day.I will say that the buffet breakfast was very good. Front Office, Guest Services / Front Office at Porto Palace Hotel Thessaloniki, responded to this review Dear Value Guest,We appreciate that you have taken the time to write a review for Porto Palace Hotel Thessaloniki. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity in the future to welcome you back.Kind Regards,Porto Palace Team.

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• User:D K

  Trip type: Business

  A bad venue for conferences

  24 Jun 2025

  There are barely any spots to sit down at a table and charge a laptop. There would be plenty of space on the dining hall, but they kick everyone out minutes after a meal is served. The air conditioning is so loud, that people have to yell when talking to each other. The layout of everything is bad: While there is a huge room available, everything is crammed into corners. ???sta?t??a ?aµad?, Owner at Porto Palace Hotel Thessaloniki, responded to this review Please accept our sincere apologies for any inconvenience you may have encountered during your conference attendance. We regret any discomfort and appreciate the opportunity to clarify our facilities and services.Our lobby and bar are designated as communal spaces, open to every guest at all times. While conferences can bring a high volume of visitors, it is not uncommon for delegates to share tables to advance their work. Should you prefer a quieter and more spacious setting, our rooftop bar is also available during this period. In addition, each of our guest rooms is thoughtfully outfitted with a dedicated work desk to ensure a comfortable and productive environment throughout your stay.During conference intermissions, we provide spacious, inviting areas for coffee breaks and meals arranged by the event organizers. Please note that each conference may operate under its own agreement, sometimes utilizing different function rooms among our many available venues; accordingly, the precise location for catering services may vary by event. After each break, these areas understandably fall out of use until the next scheduled break. As we explained during our conversation, our main dining area is not available two hours after the conclusion of the lunch service, in accordance with the conference program and the operating hours of the area. Regrettably, access to any venue outside its designated hours cannot be accommodated.We also trust that during program sessions, attendees remain fully engaged in the presentations taking place in our purpose-designed conference rooms, which foster a focused and professional atmosphere.Once again, please accept our apologies for any inconvenience. We appreciate your understanding and welcome any further feedback.

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• User:Kamen Y

  Trip type: Couples

  Wannabe 5-star hotel

  24 May 2025

  This is the worst 5-star hotel I’ve ever stayed in. It’s loud, not nice to look at, and the service is almost non-existent. Breakfast was terrible — cheap food and no espresso. There’s no proper place to sit outside unless you want to be right next to a busy street. And if you open the bathroom window, you’ll see the hotel hallway, with people walking past all the time. Hard to believe this place calls itself a luxury hotel. Front Office, Guest Services / Front Office at Porto Palace Hotel Thessaloniki, responded to this review Dear Mr Yankulov,Thank you very much for choosing to stay at Porto Palace Hotel Thessaloniki. However, we were concerned to learn that your experience did not meet your expectations.We have carefully noted your comments regarding your recent stay with us. Please kindly note that the hotel is housed in a historical and preservable building dating back to 1913, located in front of the commercial part of the port, and still preserving its industrial architecture to this day. Its great history makes it a true and unique jewel of the city of Thessaloniki.Due to the historical significance of the building and the fact that only limited modifications are permitted to its exterior, we have created a rooftop garden, which is available to guests during the summer months, offering a distinctive space to enjoy the city's atmosphere.Moreover, we would like to assure you that our breakfast and restaurant are well known for their taste, variety, and the high quality of their products. We are truly sorry that you did not find something that suited your personal preferences.Please be assured that your feedback and the rating you provided have been taken into serious consideration. We sincerely hope you will give us another opportunity to welcome you back and to prove that we can serve you better.Kind regards,Porto Palace Team.

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