Wellness Santa Hotel

Recent Reviews: 264

• User:christinafA7691WQ

  Trip type: Friends getaway

  Worst hotel experience ever!

  03 Nov 2025

  This property is advertised as a 5-star wellness hotel, but in reality it barely meets a 3-star standard. The “wellness” label is highly misleading: guests are expected to pay €60 per person for just 90 minutes of sauna use, which is outrageous. The gym has a good number of machines, but the mats were dirty and there was no disinfectant available.The rooms were extremely noisy, the beds were hard and worn-out, and I barely slept during my stay. The balcony had uncomfortable metal chairs, while our neighbors with the exact same setup had sun loungers. When I politely asked for loungers, my request was simply refused. Not that we could have used the balcony much anyway — we were constantly surrounded by cigarette smoke from other guests. The hallways also smelled of smoke, and one morning we were woken up by a fire alarm outside.The food at the panoramic restaurant was fine, but overpriced and far below what you would expect from a true 5-star establishment.After repeated complaints, we were finally offered sauna access on the last day — €24 per person per hour for only one sauna, as the others were switched off. Even then, I was told I couldn’t pour water over the stones in a Finnish sauna, and that I had to wear a bikini despite paying for exclusive use. The surrounding relaxation areas were cold and unheated, and the changing rooms and showers were dirty.Some staff members clearly tried their best and seemed aware that the hotel does not meet the advertised standard, but others acted indifferent and unbothered.The location is also underwhelming. Apart from a coastal promenade, there isn’t much to explore on foot. Attempting to walk inland leads you along roads or — in my experience — being chased by stray dogs. The beach itself could be beautiful, but there was noticeable plastic waste and cigarette litter. At the foot-rinse station (part of the partner hotel next door), broken glass was scattered across the ground and even after reporting it, nothing was done.In summary, this was the most disappointing hotel experience I have ever had. I strongly advise against staying here — it simply does not deliver anything close to a 5-star experience.

  Read more

• User:FenryHonda

  Trip type: Couples

  Highly recommended

  03 Oct 2025

  The staff is helpfull and the whole service is more than pleasant. The cleanliness is exquisite and the room was comfortable in every way. Breakfast was wonderfull

• User:Vadym B

  Trip type: Family

  Best Beach Hotel in Thessaloniki

  31 Aug 2025

  Wonderful hotel. We are here four times. The management of the hotel is fantastic. Really professional. They all work as one team. The cleaning of the rooms and the hotel is spotless. The highest grade. We want to come back to this hotel again and again. Amazing restaurant. The beach is fantastic. The pool zone and the music are very relaxing. There are no kids in sight. Adults only. We recommend it to everyone who is looking for a wonderful sea and the best service.

  Read more

• User:Ioana A

  Trip type:

  This is NOT a 5-star hotel - max. 3-star

  06 Aug 2025

  This is NOT a 5-star hotel.Extremely disappointing experience. The service is poor, the hotel is dirty, and the beach is full of trash and algae. The so-called wellness area is 80% closed, the skybar is shut down, and the gym closes early – we were even kicked out at 5:45 PM with the lights turned off while still inside.The breakfast is as cheap as it gets – stale bread, soft supermarket-style cookies, and absolutely no service. Even worse: a simple espresso costs €5 and is served in a paper cup. Totally unacceptable for any hotel, let alone one advertised as 5-star.The worst part? Mold in the bathroom (see photos) and open ceiling panels in the spa – absolutely shocking and unhygienic.We paid extra expecting a premium experience, but what we got was disorganized, poorly maintained and nowhere near 5-star quality. Reception staff was uninterested and offered no real help.Definitely not recommended. Stay somewhere else.

  Read more

• User:Luna C

  Trip type:

  21 Jul 2025

  First and last time at this hotelThis was our first stay at this hotel — and definitely the last. The attitude of the staff towards guests is unacceptable. One employee in particular, a young woman named Corina (I may be mistaken about the name), left a very negative impression. She works at the bar.She was consistently rude, responded to any request with irritation or outright refusal, and refused to acknowledge her mistakes, even when they were obvious. She was even disrespectful toward older guests, which is simply unacceptable in the hospitality industry. It’s clear she needs proper training in customer service and communication.It’s especially disappointing because the hotel itself is beautifully designed. You can clearly see that a lot of effort, thought, and money was invested by the owner into creating a stylish and high-quality interior. Everything looks elegant and well maintained.We do not recommend this hotel to anyone who values respectful treatment and a pleasant vacation experience.

  Read more