Filoxenia Hotel

Recent Reviews: 1515

• User:Bear P

  Trip type: Couples

  Hotel & Room was great Food is terrible

  30 Oct 2025

  Myself and my wife have never complained about any hotels until now We stayed at filoxenia hotel zakynthos on arrival to the hotel looks good and a very clean reception are hotel room was good as we upgraded . Now I will let know being are 25th wedding anniversary looking out of the balcony, I was looking into a brick wall and requested pool or garden view . The food I can’t say was disgraceful no traditional food if you think spaghetti is Greek chilli Greek tin vegetables I would say not plus queueing for food I gave up in the end with my wife. We went back to our room and now we are eating at local restaurants because we want traditional food not sub standard food .Then we got accused for smoking in our room in which we’ve never smoked and people ringing us either from reception or from another phone within no the hotel at the earthly hours the smell from the drains come in to room every morning . To watch entertainment it’s all outside and know indoor sitting or bar also there know option to purchase branded drinks or sparkling wineWe asked for Fanta and coca-Cola and got some unbranded drink even though the show it as available and it’s not This the worst hotel I have been for food and spent further £670 on food out .4 star the reason for 2 star the food is a big let down Dimitris Margaris, General Manager at Filoxenia Hotel, responded to this review Dear Venture735920,Thank you for sharing your feedback with us. We are sorry that your stay did not meet your expectations, especially on such a special occasion.We appreciate your positive comments regarding cleanliness and your room upgrade. Concerning the view, please note that all requests are subject to availability.Regarding the food, we are surprised by your comments, as the majority of our guest reviews are very positive about the quality and variety of our buffet, including Greek options. Nevertheless, we respect your opinion.Please note that the details of our all-inclusive package are clearly outlined in all official online brochures and booking platforms. Additionally, smoking is strictly prohibited in all indoor areas of the hotel.As for the issue you mentioned regarding odors, no such report was recorded during your stay, which would have allowed us to check & take immediate action. We regret any inconvenience caused and hope to have the chance to welcome you to our hotel again in the future.Kind regards,The Filoxenia Team

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• User:SLS8391060715

  Trip type: Family

  It was ok, wouldn't return to this hotel.

  25 Oct 2025

  This is not suitable for families with young children. Thankfully our youngest is 9 so it was ok. In our 7days there was 2 nights of entertainment (karaoke type thing and a jazz thing) and 2days of day entertainment (pool competition and bingo) the kids pool is always shaded so very cold and there is absolutely nothing for younger kids to do. There is a pool table €2 a go and where they should have put a wall they have glass panels. I played my son one day the ball accidentally came of the table and the barman had a right strop telling us to be careful I explained it was an accident it's not like we're throwing it at eachother and he just kept telling us to be careful. They also hate you changing €1 coins for €2 to play and refuse to after a couple. The barstaff can be your best friends some days other days you wonder what you've done wrong its very odd. Restaurant staff all but 1 are rude I've read other reviews about them looking like they're standing talking about guests pointing etc this is definitely true there is a tall slim blond waitress in the evenings that definitely does this and taps her team mates and points to where she wants them to look, shes awful. Food ok very much the same we went in at the start of every service food was never hot it was warmish. We had a room in the older side, was worried going round to it looked a bit rough but room itself was clean and we were fine in there but on showering the bubbles etc would come up through the vent in floor was very odd, my older kids shared a superior room in the newer building which was lovely but the overflow pipe on their ground floor repeatedly flooded their terrace and it was flooded outside their front door too, thankfully never in the actual room.Reception staff are lovely as are the cleaners (one was very good as our son was poorly 1night and she was very good sorting bedding etc) and the stray cats and 1 dog are very friendly. If the hotel is full there is no way enough seating at the main bar in the evening you could maybe seat a third of a full hotel. Everyone takes cards/uno travel games to play in the evening because there genuinely is nothing to do. The area itself is not in a bad location and a 15 min walk to the centre which has some lovely restaurants (yumyums is very good and not expensive 👌) It was ok. There are better hotels that are cheaper, we travel every year to different places this is definitely a 2-3 star at most.One of the pools is next to the main bar which is not ideal as again the barstaff moan at you for jumping in and splashing 🤦‍♀️ Dimitris Margaris, General Manager at Filoxenia Hotel, responded to this review Dear SLS8391060715,Thank you for taking the time to share your feedback. We’re sorry to hear that certain aspects of your stay did not meet your expectations. Our hotel welcomes guests of all ages, and while we offer a relaxing atmosphere, we understand it may not suit everyone’s preferences for family entertainment. Also, our team always strives to offer friendly and professional service to all guests, and we regret that this was not the impression you received.We appreciate all comments as they always help us improve. We’re pleased you found our reception and cleaning teams helpful and your room comfortable.We hope to have the opportunity to welcome you again and provide an even better experience.Warm Regards,The Filoxenia Team

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• User:Croftlea75

  Trip type: Couples

  A comfortable week away

  22 Oct 2025

  We enjoyed our stay very much. Our room in the main hotel served us well. Food was very acceptable except alas the soup in the evening, if only it had been hot and not tepid. Beer and wine our only two tipples while away most acceptable.We found walking in the area superb. A most enjoyable time was spent in this quiet comfortable hotel. The Diana group in our opinion do look after the customers’ needs, we have enjoyed three of their hotels having had six memorable holidays. Dimitris Margaris, General Manager at Filoxenia Hotel, responded to this review Dear Croftlea75,Thank you so much for your kind review! We’re thrilled to hear you enjoyed your stay, the comfort of your room, and the lovely surroundings. We appreciate all feedback as it always helps us improve.We look forward to welcoming you back to our hotel for another memorable holiday!Warm regards,The Filoxenia Team

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• User:Joanne G

  Trip type: Couples

  Relaxing stay

  16 Oct 2025

  We loved our stay here. Very relaxing with plenty of sun beds no queuing for drinks and a chilled restaurant. We enjoyed all meals especially breakfast. The hotel was spotlessly clean and our room was lovely, we were in the newer part of the hotel. Beer, spirits and red wine all good, no cocktails on the all inclusive, probably why there were no queues which was great. Maria who worked in the beautiful outdoor beer garden was lovely, one of our favourite places. Special thanks to Dennis, Alexandra and Stamatis on reception who looked after us when our flight home was cancelled due to weather, we were so stressed but they were amazing cannot thank them enough. Dimitris Margaris, General Manager at Filoxenia Hotel, responded to this review Dear P8008CYjoanneg,Thank you so much for your kind words and for taking the time to share your experience.We’re delighted to hear you had such a relaxing stay with us and enjoyed the atmosphere, the food – especially breakfast – and the comfort of your room. It's great to know the no-queue, laid-back vibe added to your enjoyment!A special thank you for mentioning Alexandra at the beer garden — we’ll make sure she hears your lovely feedback. And we’re especially proud to hear that Dennis, Maria, and Stamatis helped ease the stress during your unexpected flight delay. They’ll be so happy to know they made a difference.We truly appreciate your kind words and hope to welcome you back again in the future for another peaceful stay.Warm regards,The Filoxenia Hotel Team

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• User:Rebecca L

  Trip type: Family

  Best Hotel in Tsivili

  14 Oct 2025

  This was my third visit to this hotel and the staff here are exceptional. They are welcoming, friendly and cannot do enough for you.The reception team headed by Gina are all wonderful.The bar team are fantastic, the beautiful Alexandra..I always bring her a packet of biscuits from the UK and she appreciates the gesture. The evening bar staff, the 2 lovely guys are so friendly, funny and always make me smile.Now the rooms.. especially the Deluxe rooms are just WOW, free wine and a fresh fruit bowl in your room!Slippers and robes with his and hers sinks..what a lovely touch!! Such a homely feel.The food is high quality and authentic, with local honey at breakfast and locally sourced tomatoes which I love and don't get me started on the cheeses or the delicious dessert and pastries, because they are amazing. The patisserie cream horns are my favorite.All of the above and the natural beauty of the olive groves and pomegranate trees that surround the hotel are what make this a Zakynthian gem.I personally am looking forward to returning and will continue to return. Dimitris Margaris, General Manager at Filoxenia Hotel, responded to this review Dear 313beck18,Thank you so much for your wonderful feedback and for choosing to stay with us for the third time. It truly means a lot to our entire team.We’re delighted that you felt so welcomed by Gina and the reception team, as well as Alexandra and our friendly bar staff. Gestures like yours never go unnoticed, and your kind words bring smiles to all of us.We’re also happy that you enjoyed the Deluxe room touches and appreciated the quality of our food, especially the local ingredients and your favorite cream horns!We’re proud to offer a peaceful and authentic Zakynthian experience — and it’s guests like you who make it all worthwhile.We look forward to welcoming you back again in the future!Warm regards,The Filoxenia Team

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