Cosmo

Recent Reviews: 1874

• User:63quiques

  Trip type: Business

  Hotel con máscara!!!

  02 May 2026

  Hotel que la recepción parece un hotel moderno, pero detrás está algo que no te gustara.Se trata de un hotel abandonado, todo es muy viejo y roto. Moqueta sucia y rota por las habitaciones y pasillos.Muebles rotos- mordidos… no hay enchufes salvo un cable por medio de la mesa.Las ventanas no cierran, son muy antiguas de hierro y no funcionan. El baño sucio y donde la ducha no funciona, y la pila toda sucia con marcas de no haberse limpiado.Llevo dos semanas viajando por China y es el PEOR hotel en el que he estado, siendo en sí mismo de los más caros por noche 150€/noche. El desayuno incluido, es un puesto en la entrada del lobby con una bandeja de cartón con dos trozos de pepino, un cereal y un bollo de pan ( modo cárcel) y dos jarras con café y leche. Pregunta al hotel, por esto que ponen de desayuno, cobran???? Espero que tomen nota y mejoren todo… es una sensación mala ir a ver Hong Kong y encontrarse con algo asi… no ayuda nada, el servicio deben de cambiarlo, para mí es un engaño totalmente!!NO VAYAN A ESTE HOTEL!!!!!!Pensaba que sería algo diferente, ya que leí algún comentario suave del estado pero decidí verificarlo porque en una ciudad como Hong Kong(isla) no podía ser verdad, pero me equivoqué… es realmente un desastre. No cometan mi error y contraten el hotel, no se sentirán cómodos.—————-English The hotel's lobby looks like a modern hotel, but behind it lies something you won't like.It's an abandoned hotel; everything is very old and broken. The carpet is dirty and torn throughout the rooms and hallways.The furniture is broken and chewed up… there are no outlets except for a single cable running across the table.The windows don’t close; they’re very old iron ones and don’t work. The bathroom is dirty, the shower doesn’t work, and the sink is filthy with marks showing it hasn’t been cleaned.I’ve been traveling in China for two weeks, and this is the WORST hotel I’ve stayed in—and it’s one of the most expensive at €150 per night. The included breakfast is a stand at the lobby entrance with a cardboard tray holding two slices of cucumber, a box of cereal, and a bread roll (prison-style), plus two pitchers of coffee and milk. Ask the hotel: do they actually charge for this so-called breakfast???? I hope they take note and improve everything… it’s a terrible feeling to go to see Hong Kong and run into something like this… it doesn’t help at all; they need to change the service—to me, it’s a total scam!!DO NOT GO TO THIS HOTEL!!!!!!I thought it would be different, since I read some mild comments about the conditions, but I decided to check it out because in a city like Hong Kong (the island), it couldn’t be true—but I was wrong… it’s really a disaster. Don’t make my mistake and book this hotel; you won’t feel comfortable. General Manager, General Manager at Cosmo Hotel Hong Kong, responded to this review Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Cosmo Hotel Hong Kong. We appreciate you bringing these concerns to our attention, and we have taken note of your comments to further improve our breakfast and facilities. We would also like to assure you that the mentioned (room/bathroom) issue was definitely an occasional case that seldom happened before, we will rectify it as soon as possible in order to avoid the same from happening again. In the future, we will continue to review and enhance our room service and facilities to ensure all of our guests a more comfortable and delightful stay at Cosmo Hotel Hong Kong. Thank you!

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• User:Thomas L

  Trip type: Solo travel

  Nice experience with Cosmo Hotel in Hong Kong

  30 Apr 2026

  I go to Hong Kong a few times a year for the past 10+ years. I have been staying in this Cosmo hotel for many many times and many years.My experience has been great, particularly this time when I checked in with Ms. Alice Cho; I found her to be friendly and helpful, especially for what I went through the long day in my traveling. General Manager, General Manager at Cosmo Hotel Hong Kong, responded to this review Dear Valued Guest, thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back to Cosmo Hotel in the future.

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• User:olganiji

  Trip type: Business

  Amazing hotel!

  25 Apr 2026

  I loved this hotel! The location is convenient, the room is quite big, the service was great (a special thanks to Grace and Brian Law!). I absolutely loved the outdoor terrace, lounge zone and a coffee machine - such a luxury for HK! Will definitely come back!! General Manager, General Manager at Cosmo Hotel Hong Kong, responded to this review Dear Valued Guest, thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back to Cosmo Hotel in the future.

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• User:Shelby R

  Trip type: Family

  Avoid

  13 Mar 2026

  Definitely not worthy of 4*, room was uninviting and smelled like a bathroom. The bathroom was no more than a cupboard behind a sliding door which wouldn't close properly let alone lock. Beds were hard and uncomfortable General Manager, General Manager at Cosmo Hotel Hong Kong, responded to this review Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Cosmo Hotel Hong Kong. We appreciate you bringing these concerns to our attention, and we have taken note of your comments to further improve our overall service and facilities. In the future we will continue to review and enhance our facilities and provide trainning to our staff to ensure all of our guests a more comfortable and delightful stay at Cosmo Hotel Hong Kong. Thank you!

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• User:Russell G

  Trip type: Couples

  Avoid at all cost

  11 Mar 2026

  We booked this hotel as part of our dream trip to Hong Kong. What a disaster the place is run down and not clean. The photos are a con. Do not book this. General Manager, General Manager at Cosmo Hotel Hong Kong, responded to this review Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Cosmo Hotel Hong Kong. We appreciate you bringing these concerns to our attention, and we have taken note of your comments to further improve our overall service and facilities. In the future we will continue to review and enhance our facilities and provide trainning to our staff to ensure all of our guests a more comfortable and delightful stay at Cosmo Hotel Hong Kong. Thank you!

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