Hotel Ease Tsuen Wan

Recent Reviews: 56

• User:Climber07520960709

  Trip type: Friends getaway

  Regretful Choice!

  13 Nov 2024

  Disappointing experience. Stayed for seven days and also paid for breakfast. Not only there were limited choice of food, we were served the same food every morning. So disrespectful to guests. The location was bad - very far away from the MTR station and we needed to depend on the hotel’s shuttle bus which limited our freedom of time. The room layout was even worse. No wardrobe and just a few miserable hooks. We have no place to hang our clothes as ours was a seven-day stay. The WC cubicle has no wash-basin. The one and only wash-basin was inside the room beside the bed - and shared by both the WC cubicle and bathroom. The counter top with this built-in wash-basin also double-up as a makeup area. Such inconvenience!We would never return to this nightmare of a hotel again.--------- Wong Anson, 銷售 at Hotel Ease • Tsuen Wan, responded to this review Dear Climber07520960709,Thank you for taking time to share your valuable comments with us.Please accept our sincerest apologies for have not provided the service that you was hoping for and sorry for any inconvenience caused to you. Your reviews are greatly appreciated and will be considered as vital and important for maintaining and improving our products and services. Once again, thank you for your recommendation and we look forward to seeing you again perhaps in the not too distant future.Hotel Ease . Tsuen WanHotel Ease Access . Tsuen Wan

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• User:Tony C

  Trip type: Friends getaway

  Overall unprofessional!

  03 Apr 2024

  If you come to HK and stay in the Tsuen Wan surrounding area, I wouldn't recommend Hotel Ease! I returned to HK to update my identity card, and due to the processing time, I had to stay for several days. My cousin suggested I choose this place because it's cheaper and not worth wasting time on a fancy hotel. Anyway, upon my arrival, the large woman at the reception offered no greeting and kept me waiting while she played with her phone. When she finally acknowledged my presence, I expected to check in right away because the email from the hotel stated the check-in time from 12am. However, she said check-in was after 2pm, and if I wished to check in now, it would cost an extra $200 HKD. When I mentioned that the email stated the check-in time differently, she rudely pointed at a piece of paper with the hotel policy. I thought, 'Go get stuffed! I'm not paying you extra money so that you can fill your stomach with more snacks!' Her rudeness already ruined my experience. As for the room, nothing special was expected, but the TV size was okay for the room size. The towels were thick, which was good, the mattress was firm, and the pillow felt dense. Shortly after I unpacked, someone, possibly from reception, called to inform me that because I was staying for 10 days, housekeeping would only be on Mondays and Thursdays. Since tissues and toilet paper wouldn't last that long, we initially bought our own from the supermarket. But when housekeeping finally came, my mum was really impressed with the lady who cleaned our room. She was friendly and thorough, even offering my mum extra water and tissues. She said if we needed more tissues or toilet paper, we could make a request downstairs. One day, my mum wanted to ask if they could heat up a soup for her, and the person who spoke to her suggested she try 7-11! When she also asked for more tissues and toilet paper, the woman who delivered the supplies rudely lectured us, saying housekeeping for our room was only on Mon and Thurs and that this was an exception for us. WTF! Due to unforeseen reasons, I had to stay in HK for an extra 6 days. I immediately booked a different hotel up the road, 'Silka,' and the difference in customer service was night and day! I was greeted by Ricky at the reception. He saw me dragging a few luggages and immediately came to help me. He offered my mum water and suggested I check with the front desk to register first because the email stated the check-in time was 2pm. To my surprise, Charles at the reception said my room was now available and asked if I'd like to check in now. Overall, you'll feel Silka's professional and friendly customer service. One more thing I want to say about Hotel Ease is that, while waiting for the lift to check out, the same friendly lady who cleaned our room saw us leaving. She asked my mum if she'd like some water and if we needed any assistance. This is a lady (short hair and can speak TeoChew) who does housekeeping and shows much more professional customer service than the useless people at the reception.Google translate 如果你來到香港，住在荃灣及周邊地區，我唔會推薦 Hotel Ease！我返嚟香港更新身份證，因為處理時間，我不得不留幾日。我表妹建議我揀呢間，因為平啲，唔值得浪費時間住豪華酒店。不過，我到達時，接待處嘅大姐冇打招呼，仲玩手機，令我等待。佢終於承認我嘅存在後，我期待立即辦理入住手續，因為酒店嘅電子郵件指定嘅入住時間係由凌晨12點開始。但佢話入住時間係下午2點後，如果我而家想入住，就要多支付200港元。當我提到電子郵件指定嘅入住時間唔同時，佢粗魯地指住一張酒店政策嘅紙條。我心諗，'走啦！我唔會比你多錢，你去填飽肚子！'佢嘅粗魯已經破壞咗我嘅體驗。至於房間，冇乜特別嘅期望，但電視尺寸對房間嘅大小來講還算得過。毛巾好厚，床墊好硬，枕頭好密實。我剛打開行李箱唔久，可能係來自接待處嘅人打嚟通知我，因為我要住10日，打掃房間嘅時間只會係星期一同星期四。由於衛生紙同衛生紙用唔咗咁耐，我哋最初係自己去超市買。但打掃終於來嘅時候，我媽媽真係對清潔我哋房間嘅女士印象深刻。佢友好同仔細，甚至俾我媽媽額外嘅水同衛生紙。佢話如果我哋需要更多嘅衛生紙或衛生紙，我哋可以喺樓下提出請求。有一日，我媽媽想問佢地是否可以為佢加熱一碗湯，但同佢對話嘅人建議佢去試7-11！當佢再要求更多嘅衛生紙同衛生紙嗰時候，送貨嘅女士對我哋粗魯地講話，話我哋房間嘅打掃只會係星期一同星期四，呢對我哋嚟講係一個例外。唔識咩嘢！由於意外原因，我不得不多留喺香港6日。我立即預訂咗一間喺嗰條路上嘅唔同嘅酒店，“Silka”，客房服務嘅差異天差地遠！我喺接待處被 Ricky 問候。佢見到我拖咗幾個行李，立即過嚟幫助我。佢給咗我媽媽水，建議我先去前台登記，因為電子郵件指定嘅入住時間係下午2點。令我驚訝嘅係，接待處嘅 Charles 話我嘅房間而家可用，問我想唔想現在辦理入住手續。總的來講，你會感受到 Silka 嘅專業同友好嘅客戶服務。仲有一件我想講關於 Hotel Ease，就係當我哋等電梯退房嘅時候，清潔我哋房間嘅同一位友好嘅女士見到我哋離開。佢問我媽媽是否想飲啲水，我哋是否需要任何幫助。呢位（短頭髮，會講潮州話）做打掃工作嘅女士，佢顯示出比接待處無用嘅人更專業嘅客戶服務。 Cheng Sam, 其他 at Hotel Ease • Tsuen Wan, responded to this review Dear tonycF146ZN,We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our front office and housekeeping management. We do hope you give us another chance as we will definitely improve our services.Hotel Ease . Tsuen WanHotel Ease Access . Tsuen Wan

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• User:335enriquek

  Trip type: Solo travel

  Horrible, Horrible, Horrible.

  13 Apr 2023

  I come early. The service is horrible. I been waiting 3 hours and still don’t check me in. I ask where is the bathroom and they don’t have it in the lobby. I have to hold my self if i need to go to a bathroom. The hotel are not in tourist area. It’s in a industrial area. Nothing to see around. You will spend more money in taxis. The front desk services are horrible and I only recommend this hotel the enemy. I ask if they return my payment because they don’t have room ready and they said no refund. Avoid this hotel at all cost. Cheng Sam, 其他 at Hotel Ease • Tsuen Wan, responded to this review Dear 335enriquek,We appreciate you taking the time to provide us with such detailed feedback about yourstay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our front office management. We do hope you give us another chance as we will definitely improve our services.Hotel Ease . Tsuen WanHotel Ease Access . Tsuen Wan

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• User:T7034VEjamesw

  Trip type: Friends getaway

  Terrible

  27 Apr 2020

  I am experiencing the bad customer service about this hotel, the air conditioning is not cold, carpet very sticking and dirty, I can't believe how they use this hotel as isolation of Covid-19 I do strongly not recommend your guys to stay . Cheng Sam, 其他 at Hotel Ease • Tsuen Wan, responded to this review Dear T7034VEjamesw,Thank you for taking time to share your valuable comments with us.Please accept our sincerest apologies for have not provided the service that you was hoping for and sorry for any inconvenience caused to you. Besides, we don't accept the booking for a mandatory quarantine for 14 days. Your reviews are greatly appreciated and will be considered as vital and important for maintaining and improving our products and services. Once again, thank you for your recommendation and we look forward to seeing you again perhaps in the not too distant future.Hotel Ease . Tsuen WanHotel Ease Access . Tsuen Wan

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• User:Alfredcheng

  Trip type:

  Try to avoid this hotel!!

  29 Jan 2020

  I booked this hotel 7 months ago and the booking date is 22 feb 2020. Due to the coronavirus spread, I cancel my trip and ask for hotel refund although the hotel policy is nonrefundable. I raise my request twice but still be rejected. All my other hotels, like macau, gulin, are granting me grace although they are also non-refundable. Only this hotel rejected me even though I told them I was born in Wuhan and I want to minimize the spread risk. I am really disappointed about their customer service and rigid hotel policy. I think they only care about money!! Sam C, 前廳部經理 at Hotel Ease • Tsuen Wan, responded to this review Dear Alfredcheng,Thank you for taking time to share your valuable comments with us.Please accept our sincerest apologies for have not provided the service that you was hoping for and sorry for any inconvenience caused to you. With regard to your comment regarding the booking, we will inform our reservations department to follow up again in this special case. We hope we are able to restore your faith in us and win back your confidence.Once again, thank you for your recommendation and we look forward to seeing you again perhaps in the not too distant future.Hotel Ease . Tsuen WanHotel Ease Access . Tsuen Wan

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