Classic

Recent Reviews: 116

• User:Calvin D

  Trip type: Couples

  Terrible decision

  09 Feb 2026

  Extremely Disappointing Experience – No Accountability TakenI am writing this to share my full experience so others can make an informed decision before booking.I originally booked a holiday to Malta. Due to severe weather and significant damage at the destination, I contacted Travelodeal to request a change. I paid additional fees to amend my booking and was moved to Portugal instead.Unfortunately, upon arrival in Portugal we were met with extreme coastal weather warnings, severe wind conditions, and most local amenities and shops were closed. While I understand that weather itself is outside of a company’s control, the reason I find this unacceptable is that I had specifically asked to change destinations to avoid disruption — and was charged to be moved to a location experiencing very similar severe conditions.The accommodation itself was also not as expected. My booking voucher clearly stated “Studio – 1 Double or 2 Single.” However, upon arrival, the sleeping arrangement consisted of daybeds/sofa-style beds in the main living area rather than what most travellers would reasonably expect as standard double or twin beds. There was no separate bedroom as seen in other rooms at the property.Feeling that the overall situation (weather conditions combined with accommodation standards) made the stay unsuitable, we chose to return home early at our own expense. This cost me an additional £140 to amend outbound flights and £110 for return arrangements, along with a car rental that went unused.After returning home, I submitted a detailed complaint. Travelodeal’s response was a complete rejection of responsibility. Their position is that: • Our early departure was voluntary • Weather conditions fall under force majeure • No complaint was raised in resort • Therefore, no refund or compensation is dueWhile I accept that weather cannot be controlled, I am disappointed that no acknowledgement was given regarding the sleeping arrangements or the fact that I paid extra to change destinations specifically to avoid disruption.The response felt heavily contractual and defensive, with no attempt at goodwill or shared responsibility. As a customer, that is what has left the strongest negative impression.I encourage future travellers to: • Carefully review room descriptions in detail • Understand that early departure may void refund rights • Consider comprehensive travel insuranceI hope this review helps others make a fully informed decision.

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• User:Alireza M

  Trip type: Family

  Horrible

  06 Jan 2026

  Horrible. Horrible staff. Horrible breakfast only eggs. Negative three stars cannot even be given to this inn. It is better to put up a tent in the cold and sleep. In general1 it is not recommended to travel to this country at all because of their ugly and meaningless attitude. the country of beggars and beggars.

• User:Escape04354925423

  Trip type: Friends getaway

  Worst Hotel 1*

  18 Aug 2025

  If you like to stay in a dirty room, then this is your ideal hotel. We were booked through Super Escapes & we were told this is a 4* Classic Hotel Resort. After we checked in, I was so shocked, the room was so dirty, ants, food on floor next to my bed, cob webs, the dirtiest curtains which is about to fall apart. Windows are so old which will come off from latches soon. Floor has never been vacuumed or moped, there are so many marks on carpet. Our towels never got changed for 3 days, I had to go to reception and waited 30 mins to get clean towels. They just pick up dirty towels from the floor & put them on the bath tub and sink, never refilled toilet rolls so we had to go to reception the very next day. Never had our bed made so I don't know why they came in our room. Lucky we locked our bags. My advice, Don't Book This Hotel Unless You Like To Live In Slum.

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• User:ailidh f

  Trip type: Couples

  Wowcher £99 Mystery Holiday- Hotel

  19 Jan 2024

  We never got to pick our hotel, this hotel was the one given to us by Wowcher for a package holiday deal. If we had known, we would never have stayed and it would have stopped us doing the Wowcher deal. It was the worst hotel I have ever stayed in. Not even worth 3 stars. The hotel room decor was dated and the walls were dirty. Only one light worked in our room and none of the bed side lamps worked. The hairdryer blew up leaving us with wet damp hair to enter the freezing temperatures outside. The room was very hot and there was no air conditioning. You can open the window but you risk catching a cold. None of the plugs worked, and we had to charge our phone via the TV back outlet (this only allows your phone to charge to 50% and no more). The towels were small hair towels for two grown adults. The shower head would not stay on the wall and the water pressure means you have to turn off the shower while you are unable to hold it. The walls are VERY thin.. the room next door had an orgy on our first night for 4hours between 3am-7am.. meaning we got no sleep on our first night and we now have horrible mental images that will stay with us forever. The bathroom floor was dirty and we had ants. The staff are rude and not interested at all. The lift is dodgy and may get stuck.We dreaded going back to our hotel and we were only staying two nights. We even considered leaving and paying for somewhere new but decided to suck it up for the one more night. I DO NOT RECOMMEND. They should not be allowed to take customers.

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• User:marithapersson

  Trip type: Friends getaway

  They could put more effort in cleaning!

  06 Sept 2022

  First: The staff were very nice and helpful, BUT even if it's a budget hotel I expect it to be CLEAN.The bed bottom was broken so I woke up with a bad headache.You needed to use your key to get electricity BUT the fridge was connected to that too, which means it wasn't on during the day so our food got ruined.