Vagabond Downtown

Recent Reviews: 50

• User:Fabian W

  Trip type: Couples

  The worst hotel experience I have ever experienced in my life

  20 Dec 2025

  My experience with this property was deeply disappointing due to serious concerns around guest data security and how issues are handled. Shortly after completing the hotel’s online check-in, I was targeted by a highly convincing WhatsApp scam that referenced accurate, non-public booking details I had provided to the hotel during that process. As a result, my bank required me to cancel and replace my card at my own expense.What made this worse was the hotel’s response. They acknowledged that multiple guests had received similar scam messages, yet refused to accept any responsibility or reimburse the direct cost incurred. Instead, responsibility was deflected elsewhere, despite the timing and specificity of the data used.Outside of this, the stay itself was genuinely awful. This place is marketed like a hotel but operates as poorly run self-service apartments. Check-in is unnecessarily complicated, with unclear instructions and no proper support when things go wrong. After a long journey, this was exhausting and stressful.Cleanliness was unacceptable. The room had a very bad smell, likely due to mold. The building and room felt poorly maintained, basic toiletries were missing, and the overall condition did not match the photos at all. There is effectively no housekeeping, even on longer stays.What concerned me most was that, despite booking and paying in full through Booking.com, I was still required during the online check-in process to provide my card details outside of the Booking.com platform. This felt unnecessary and insecure, completely undermining the reason for using a trusted booking site. The online check-in process itself was the direct reason my details were exposed to scammers, due to what appears to be an insecure system.The location is not bad, but it doesn’t come close to making up for the anxiety this stay caused, the poor hygiene, lack of service, and how unsafe and unprofessional the entire experience felt. I would not stay here again and would strongly advise others to book elsewhere.

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• User:vivian t

  Trip type: Friends getaway

  Misleading, Unsafe, and Far From a 4-Star Experience

  27 Nov 2025

  Our recent stay at this property was extremely disappointing and did not match the description on Booking.com. The place is absolutely not a 4-star hotel. In fact, no official star rating is displayed anywhere—only 3 stars on the room doors, which the staff claimed were “local ratings.” There is also no 24/7 reception or security as advertised. From the moment we arrived, we felt unsafe and misled.To start, the elevator and stairs were not functioning. We were informed that they simply stop operating at night and only start again after 09:00. This meant carrying our luggage down the stairs during check-out and struggling late at night to understand what was happening—completely unacceptable, especially for anyone with mobility issues. Although the property claims to offer 24/7 WhatsApp support, messages often went unanswered for hours.On our first night, we were unable to access the building, and no one was there to assist us, which was frightening and unacceptable.We were two guests but were given only one key card, with reception saying that no additional keys were available. The next day, we were told we could leave the key in a box if needed—but this is certainly not how a 4-star hotel should operate. The room itself was in poor and unhealthy condition, and the entire place felt more like a set of basic apartments inside a shopping mall than a proper hotel.There is zero sound insulation. We could hear every step and noise from the corridors and neighboring rooms throughout the night. When we raised this issue, we were told the noise was “because the property is in the city center,” but the sounds were clearly coming from inside the building through extremely thin walls.The worst part of the stay was the interaction with the staff, especially with Bettina Kovács. When I explained the issues and asked for a room change—or at least a refund so we could book a different hotel—she was dismissive, rude, and confrontational. She repeatedly implied that everything was my fault and even claimed that I had provided a wrong email, which was not true, as I had provided a valid email from the beginning. Instead of acknowledging the problems or offering real assistance, she insisted that none of my concerns were valid and questioned how a room in such poor condition could affect my stay. Her attitude made the situation even more frustrating and unprofessional.To be fair, not every staff member was rude—some were polite—but overall, no one was genuinely helpful, and the stay was full of misinformation, poor service, and a general sense of insecurity.Finally, it is extremely concerning that the property seems to have blocked reviews on Booking.com, preventing future guests from seeing honest feedback and understanding the reality of the situation. This lack of transparency speaks volumes.I would not recommend this property under any circumstances. It is misleadingly advertised, poorly maintained, and fails to provide even the basic services one would expect—let alone anything close to a 4-star experience.Lastly but most important, they do let me make a review on booking.com so nothing is legit in their ratings and I don’t know if that was something towards me or general; as I had informed them that I will leave a review

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• User:Cruiser51529820496

  Trip type: Solo travel

  Terrible experience

  02 Sept 2025

  A terrible experience. I travel a lot around the world and have stayed in hundreds of hotels and apartments. This was the worst experience I’ve had in recent years. There was a power outage at night, checkout is at 10 in the morning, and the room access requires doing everything independently. The room I received was under renovation, and workers started right outside my door at 8 AM without any prior notice—drilling, painting, and blasting loud music. On top of that, there were no blackout curtains, so the room was extremely bright early in the morning. The hotel management refused to cancel my stay and claimed it wasn’t their responsibility, even though they gave me a room under renovation. This was the most horrible experience I’ve ever had, and I strongly recommend that no one come near this place.

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• User:info a

  Trip type: Family

  Uninterested Management, bad principles

  11 Jul 2025

  I stayed at vagabond apartments (apartment #B701 ) during this week.Thursday around 6pm as I went back up to apartment to take my forgotten blazer on my way to an evening event, the card couldn’t open the door. As it was around 6pm I went to the reception and asked for a new keycard as the previous one could not open door. Around 1030pm I returned to b701 flat to find myself again in front of a door that could not open...once again. Surprised by that locked door,I call the number provided and the person at the time explain me through email a lengthy process of downloading app and opening the door with it. I download the app,insert all info and try to open the door with the phone….no reaction. Door remain frustratingly close. my partner and I try calling him many times and he reluctantly pick the phone after many tries. we try to explain to him that the problem is not the key but the card reader. He asks for a video. I proceeded to try the keycard on other readers on doors on the same floor. The keycard reacted to the other apartments readers and flashed red. To me it was simple the door keycard reader must be changed . I sedn the video. I call again and my partner as well. The guy doesn’t pick up, sends us repeatedly to voicemail until he finally answers reluctantly. i explain to him that it is cold,I have a 5 year old with me and it’s getting to the point of emergency and someone need to fix the key reader. He insisted we send a video of what was happening. I said I recorded a video showing how the keycard or any other keycard would not respond to my door but was reacting to other flats on the floor. you have it. He said someone will be on their way soon. 45min later nobody showed up. By that time it was already way passed 11pm, no possibility to book an other Airbnb and the person in charge or manager did not contact us to provide an other accommodation. Reluctantly I had to take a night at the overpriced W hotel without any of our belongings, no chargers, laptop, toothbrush, etc... basically homeless . The next day we returned to the vagabond apartment B701 around lunch optimistic. The door was still closed and nobody had come to fix it or contacted us . We had to force the door in so we could get access to our things. We believed someone would come to help but no one showed up the entire day. On the morning of July 12 though, guess who shows up ? the cleaning lady comes in and we ask her for a few minutes more to gather our things??? She goes outside and pick up her phone. few minutes later a "MANAGER" comes to remind us about checking time… she basically was more interested in cleaning and renting a flat with no door to prospective clients rather than catering to the patrons that they had in their midst during this week. The last night in Vagabond was horrible as we had to sleep with one eye open for fear someone will push our door open and steal our things, kidnapp our kid, or worst… very disappointed in vagabond apartments Budapest...

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• User:Asaf L

  Trip type: Family

  Very disappointing experience

  06 Jun 2025

  The apartment itself was fine, but after checkout I was charged €82 for minor stains on linens — nothing beyond normal use. No prior warning, no signed agreement, just an unjustified post-stay charge with photos of barely visible marks. I travel frequently and have never encountered this kind of treatment.Not recommended based on customer service and lack of transparency.