Crowne Plaza New Delhi Rohini

Recent Reviews: 2641

• User:Safari03431616102

  Trip type: Business

  Cleanliness is Good

  06 Jun 2026

  Raj is good and professional, cleaned my room and taken good care of me by helping me get and do what I wanted Narayan Tharoor, Other at Crowne Plaza New Delhi Rohini By IHG, responded to this review Dear Safari03431616102,Dear Guest,Thank you for taking the time to share your feedback.We are delighted to hear that Raj made a positive impact on your stay through his professionalism, attentive service, and dedication to ensuring your comfort. It is wonderful to know that his efforts in maintaining your room and assisting with your needs contributed to an enjoyable experience.Your kind words will be shared with Raj, who will be thrilled to receive your appreciation and recognition.We look forward to welcoming you back to Crowne Plaza New Delhi Rohini for another memorable stay.Warm regards,Narayan TharoorGeneral Manager

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• User:Vidhanshi S

  Trip type: Solo travel

  Aadya services- Jyoti

  05 Jun 2026

  I’ve been coming to Aadya Salon at Crowne Plaza for my eyebrow services, and I’m always impressed with the experience. A special mention to Jyoti, who consistently does an excellent job. Her expertise, precision, and attention to detail make all the difference, and she always ensures I leave completely satisfied with the results. The service is professional, warm, and reliable every time. Highly recommend Jyoti and the team at Aadya Salon for anyone looking for quality eyebrow services! Narayan Tharoor, Other at Crowne Plaza New Delhi Rohini By IHG, responded to this review Dear Vidhanshis,Thank you for sharing your wonderful feedback and for choosing Aadya Salon at Crowne Plaza New Delhi Rohini.We are delighted to know that Jyoti has consistently delivered an exceptional experience during your visits. Your appreciation of her expertise, precision, and attention to detail means a great deal to us. It is especially rewarding to hear that her professionalism and dedication have earned your trust and satisfaction every time.We will be sure to share your kind words with Jyoti and the entire Aadya Salon team. They will be thrilled to know their efforts have made such a positive impact on your experience.We look forward to welcoming you back for many more relaxing and satisfying salon visits.Warm regards,Narayan TharoorGeneral Manager

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• User:RalphG586

  Trip type: Business

  Nice hotel, uneven service

  03 Jun 2026

  Crowne Plaza New Delhi Rohini was selected by our local business partner during a recent business trip to India. While the hotel itself is decent and offers a good range of facilities, the overall experience was somewhat mixed.The hotel is located in Rohini, around an hour from New Delhi Airport depending on traffic. The area is not particularly central, and there is not much within walking distance. There is a nearby shopping mall, but it was closed during our stay, making the location feel somewhat isolated.We arrived in the evening after a long day of travel. Like many hotels in India, luggage must pass through security screening before entering the building. Unfortunately, the first impression at reception was disappointing. The receptionist who checked us in, Dennis, was probably the least welcoming hotel employee I encountered during my entire trip. There was no smile, no warmth, and he gave the impression that guests were interrupting his day rather than arriving at his hotel. He looked liked he didn't want to be there and that he hated his job. I specifically asked him to verify that an additional night I had booked for my boss was reflected in the system. Initially, he could not find it, then quickly dismissed my concern and assured me everything was fine. It later turned out that the extension had not been properly recorded, resulting in my boss's key card being deactivated after the original booking period.After finally getting to my room, I was greeted by a strong smell of cigarette smoke despite having requested a non-smoking room due to asthma. I called front desk, and someone was sent to spray air freshener. While appreciated, a room change would probably have been the more appropriate solution. At that point, however, I was too tired to argue.The room itself was spacious, clean, and comfortable. It is slightly showing its age, with some minor wear and tear and dated fixtures, but it remains well maintained. I had a pleasant view of the pool, a comfortable bed, and a bathroom with both a shower and bathtub. The iron was also working well and was not leaking, which is a common issue i have when using hotel irons. One minor inconvenience was a recurring puddle of water that appeared after using the bathroom. I never identified the source and chose not to report it since it didn't bother me that much Since we had not eaten dinner before arriving, we tried the buffet restaurant that evening and ended up having most of our meals there throughout our stay. The food was decent without being particularly memorable. The selection changed very little from day to day, but the restaurant staff were consistently friendly and attentive, especially the male waiters who provided excellent service and the female hostesses who remembered my room number. The only negative aspect when dining in the hotel was that every meal and room service order had to be paid for immediately rather than charged to the room. It is not a major issue, but it felt inconvenient for a hotel of this category.Another frustration was the room telephone. It was supposedly being repaired on the second day but never worked again for the remainder of my stay. This meant I had to contact the hotel through alternative methods whenever I needed assistance or wanted to order room service. On one occasion, the employee I spoke with simply told me to wait for room service to call me back rather than helping to relay the order herself. She only did it when i suggested that option to her in an irritated voice. My colleagues used the gym and swimming pool and spoke positively about both facilities. My boss also visited the spa and described her massage as very relaxing, although it apparently started a little stronger than she would have preferred.The concierge team were very professional, helpful, and efficiently handled the pickup and delivery of my laundry. Overall, we had a pleasant enough stay. However, it did not feel like a five-star experience, nor did it meet the standards I typically associate with an IHG property. The hotel benefits from some genuinely excellent staff members, particularly in the restaurant and concierge teams, but inconsistent service elsewhere prevented it from reaching its potential.I would recommend the hotel if you specifically need to stay in the Rohini area. For a future trip to Delhi, however, I would likely choose a more centrally located property. Narayan Tharoor, Other at Crowne Plaza New Delhi Rohini By IHG, responded to this review Dear RalphG586,Dear Guest,Thank you for taking the time to share such a detailed review of your recent stay at Crowne Plaza New Delhi Rohini.While we are pleased to know that you appreciated the spacious accommodations, dining experience, concierge services, spa, gym, and swimming pool facilities, we sincerely regret that several aspects of your stay did not meet your expectations or the standards we strive to deliver.Please accept our apologies for the concerns you encountered during check-in, the room assignment, the reservation extension issue, and the inconvenience caused by the non-functional room telephone. Your feedback regarding the consistency of service has been noted and will be shared with the respective teams for immediate review and improvement. We understand how important a warm welcome, seamless communication, and attention to guest preferences are in creating a memorable stay.We are grateful for your kind recognition of our restaurant, concierge, and hospitality teams, who made a positive impression during your visit. Your appreciation will certainly be conveyed to them.Constructive feedback such as yours helps us identify opportunities to enhance our guest experience, and we truly value the time you have taken to highlight both the strengths and areas requiring attention.We hope to have the opportunity to welcome you back in the future and provide you with a stay that better reflects the standards associated with Crowne Plaza and IHG Hotels & Resorts.Warm regards,Narayan TharoorGeneral Manager

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• User:GSingh49

  Trip type: Friends getaway

  Great Service

  01 Jun 2026

  Excellent service at the Adya spa. Special thanks to Prema. Narayan Tharoor, Other at Crowne Plaza New Delhi Rohini By IHG, responded to this review Dear GSingh49,Thank you for your wonderful feedback. We are delighted to hear that you had an excellent experience at Adya Spa. Your special appreciation for Prema is truly valued, and we will be sure to share your kind words with her.We look forward to welcoming you back for another relaxing and rejuvenating spa experience soon.Warm Regards,Narayan TharoorGeneral Manager

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• User:Safari11292014090

  Trip type: Solo travel

  Good experience with ur lady staff 🥰

  31 May 2026

  I love this hotel and the reason is their staff .Bcz there are a girl whose name is Jyoti and she is such a pretty girl and her nature is very kind like he treats me as her sister .So very very thankful to her and her service of wax and eyebrow .I would definitely like to come to this hotel next time 🥰🥰 Narayan Tharoor, Other at Crowne Plaza New Delhi Rohini By IHG, responded to this review Dear Safari11292014090,Thank you for sharing such a heartfelt review. We are truly delighted to know that our team made your experience so special. It is wonderful to hear that Jyoti's warm, caring, and professional service left such a positive impression on you. Your kind words about her waxing and eyebrow services, as well as her friendly nature, mean a lot to us.We will be sure to share your appreciation with Jyoti, who will be thrilled to know that she made your visit memorable.Thank you for choosing us, and we look forward to welcoming you back for another wonderful stay soon.Warm Regards,Narayan TharoorGeneral Manager

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