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Novotel New Delhi Aerocity

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Novotel New Delhi Aerocity

locationDelhi, Delhi and NCR

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About Novotel New Delhi AerocityAbout Novotel New Delhi Aerocity

Location

This hotel is located in Delhi.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry, a page service and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. A sun terrace, sun loungers, and parasols are available. Refreshing drinks are served at the poolside snack bar. With golf available, active guests can exercise to their heart's content. Sport and leisure facilities at the hotel include a gym and billiards. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Activity coordinators organise an entertainment programme for adults and children.

Meals

Dining facilities include a restaurant, a café and a bar. Catering options include half board and full board. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Vegetarian dishes and children's meals can be prepared on request.

Amenities at Novotel New Delhi Aerocity Amenities at Novotel New Delhi Aerocity

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Full Board

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      Half Board

  • Sport/Entertainment

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      Billiards/Snooker

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      Children's Pool

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

4425

Very Good

669

Average

203

Poor

108

Terrible

153

Recent Reviews: 5558

  • User:Curiosity40304932038

    Trip type: Business

    My experience

    rating11 Jun 2026

    Ankush's outstanding housekeeping. His friendly attitude and commitment to cleanliness exceeded expectations.

  • User:Yuvi S

    Trip type: Family

    Smooth Overnight Stay Before an Early Flight

    rating08 Jun 2026

    Stayed at Novotel Aerocity for just one night before an early morning flight, and it turned out to be a very pleasant experience. Check-in was quick and efficient.The hotel was comfortable and well-suited for an overnight stopover. Grabbed a quick coffee.A special mention to the staff, who were warm, friendly, and welcoming throughout my stay. Overall, a comfortable and hassle-free stay in a great location for airport travelers. I'd definitely consider staying here again. Pullman and Novotel New Delhi Aerocity, Other at Hotel Novotel New Delhi Aerocity, responded to this review Dear Valued Guest,Thank you for taking the time to share your experience at Novotel New Delhi Aerocity.We are delighted to know that your overnight stay before your early morning flight was comfortable and hassle-free. It is wonderful to learn that you found the check-in process smooth, enjoyed our convenient location, and experienced the warm hospitality of our team.Your kind words about our staff mean a great deal to us. Creating a welcoming and comfortable experience, even for a short stay, is something we strive for every day.Thank you once again for your recommendation. We look forward to welcoming you back the next time your travels bring you through Delhi.Warm regards,

  • User:khattarvarun

    Trip type: Business

    A good hotel with incompetent front desk team

    rating04 Jun 2026

    I have stayed at Novotel Aerocity multiple times for business travel, which makes this review even more disappointing to write.Let me start by acknowledging that the rooms are comfortable, the property is well maintained, and the restaurant staff are courteous. In fact, that is the only reason I am giving this hotel 2 stars instead of 1.Unfortunately, the front office and duty management team consistently fail to deliver a service experience that one would expect from an Accor property. My latest stay was particularly frustrating. On a busy Friday morning, it took nearly 45–50 minutes to complete a simple check-out process. What was even more disappointing was the complete lack of urgency, ownership, or apology from the staff involved.This was not an isolated incident. Similar issues have occurred during previous stays as well, which points to a deeper operational problem rather than a one-off glitch.The duty manager (he was on night duty - 4th June, I dont remember his name) lacks customer orientation and made no meaningful effort to understand or address the situation. The overall front desk team appears inadequately trained and far below the service standards that Accor brands are known for.Given the number of excellent hotels available in Aerocity that offer significantly better customer service, I do not plan to stay at Novotel again for my corporate travel requirements.Novotel Aerocity needs serious investment in staff training and accountability - starting with the duty manager

  • User:Julian L

    Trip type: Business

    Expected Novotel Standard, Let Down by Poor Check-in

    rating04 May 2026

    I stayed at Ibis Aerocity the last time I was here, but the poor check-in service and endless queue jumpers, plus lifts that refuse to recognize the door access cards, led to a decision to never stay there again. So, I tried Novotel Aerocity this time round. Positive would be a much bigger hotel, cleaner, larger rooms, better house-keeping, etc. - what you would expect of a better hotel in the Accor range. But check-in service was left wanting. My booking included breakfast, but the check-in staff seemed to not register that, despite me showing proof. He gave some non-committal grunt and said he would confirm later. Apparently, he did not, and that led to another 3 more explanations to service staff at breakfast, before I finally got it settled when I went to the priority desk (I carry Gold and Explorer+), and despite me showing proof again of the booking confirmation (and app!), he made it seem like the hotel was doing me a favor and waiving off breakfast charges! In any case, breakfast was really nothing to shout about; a very small continental spread but I must say the Indian cuisine spread was huge in comparison (and quite delicious), although the food at the food court at Worldmark is better. Nevertheless, besides the poor check-in experience that basically started the stay really bad, Novotel is still a comfortable, spacious and clean hotel. Worth considering if you are staying at Aerocity... but I may just try Pullman next!

  • User:Priyanka D

    Trip type: Business

    This hotel is full of noise

    rating01 May 2026

    Pathetic hospitality. Useless staff at reception even the manager is not proactive. In the morning construction noice started, even after calling them several times they didn't fix it, apart from lying on guest face that they sent duty manager to fix the same. Nothing Happened no prompt action was taken. Not a good hospitality hotel. 0 rating for their services.so Unprofessional they were. After a long day landed in the morning 4.30am just wanted to rest and this noise started. Deliberately they give such rooms so guest are disturbed.

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