Azaya Beach Resort

Recent Reviews: 1489

• User:Sherilyn N

  Trip type: Family

  Beach Resort South Goa friendly but lacking 5 star finishing touches

  09 May 2026

  I would rate this stay 3.5/5 probably due to fact that the weather had high humidity was very very hot and the air conditioning in this resort was not always great. I noted it was rated as 5/5 and I have to comment upon this. Upon arrival the entry area was well lit and staff very friendly and engaging even late at night. The rooms we had booked were located up 20 stairs which was not Seniors friendly, our choice but we did not wish to purchase a poolside villa on the ground floor. The rooms were very spacious a real plus, but odd arrangement of bath tub as central piece in room . The balcony had no view and needed some attention with flaking around the doors crumbling onto the pavers. One of our rooms had a small mouse , which was quite noisy at night time … the staff were apologetic about this but no reduced fee. The air conditioning in the restaurant was not very cool, which made at times visiting this place for meals uncomfortable .The pool is large and beautifully positioned , it could benefit from some shade over the pool , no life guard present, and staff around the pool area were hard to locate , they also had many loose or missing tiles in the pool floor which needs to be repaired. The main reason we picked this 5 star resort was the restaurant food catering for dietary requirements like options on the menu , for gluten free etc . By the third day of our stay the chef had kindly made gluten free bread and it is the best GF bread I have had in India . At times the menu let us down as the GF desserts were not available . A beautiful location, great beach access , would suit more younger couples . Pooja Shrimali, Other at Azaya Beach Resort Goa, responded to this review Dear Sherilyn N, We appreciate your detailed feedback about your stay at our resort. We note and accept your observations, particularly regarding the air conditioning system and the room placement. We have earmarked these issues for review by our management team in an effort to provide better comfort for all our visitors in the future. We're pleased to hear that our staff was friendly and welcoming and that you found the rooms spacious. However, we acknowledge your concern about the bathtub arrangement and the condition of the balcony. Be assured that these aspects are being looked into for future improvements. We're sorry to hear about the pest issue and any discomfort it may have caused. While we did act immediately, we understand that the issue impacted your experience with us. We are also in the process of upgrading the pool area, including tile replacement, enhanced shade provisions, and better staff availability. We are glad you appreciated our restaurant's efforts to cater to varying dietary needs. We are proud of our versatile chefs, and your praise about the gluten-free bread being the best in India encourages us. We apologize if few gluten-free dessert options were unavailable. Your suggestion has been noted and will be reflected in our menu planning. Even though your stay wasn't completely satisfying, we are grateful for your feedback which helps us improve. We believe that with our ongoing efforts and improvements, the resort will appeal to a wide variety of patrons, in terms of age and preferences.Thanks & RegardsPooja Shrimali Guest Relation Manager

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• User:Happiness03176300026

  Trip type: Family

  Extremely disappointing stay

  21 Apr 2026

  Extremely Disappointing Stay – Not Worth the MoneyWe visited this property for a family holiday and had a very poor experience from check-in to check-out.We arrived at 14:45 hrs. Despite the hotel being almost empty, our room was not ready. When we were finally given a room, it was unbearably smelly, very hot, and the centralized AC was not working. The room itself was old and poorly maintained with worn-out interiors. The entrance area had not been swept in a long time and the curtains were stained.This was upsetting as we had paid a significant amount and it was spoiling our family vacation. When we approached the hotel manager about the issues, we were told there would be no refund of any kind. We booked through MMT and raised the issue with them. Only after escalating did the hotel staff offer an upgrade, but even that was not satisfactory.Other issues: - Restaurant service was extremely slow.- The swimming pool water was dirty and not cleaned.- The gym was not operational. - General cleanliness across the property was poor.- We saw other guests arguing with hotel staff over similar complaints.- The AC was set to 21°C but the room temperature never dropped below 28°C. We had to use a noisy fan to sleep.I strongly recommend not booking this property. Do not go by the pictures posted on the hotel’s website — they are misleading and do not reflect the actual condition Pooja Shrimali, Other at Azaya Beach Resort Goa, responded to this review Dear Sir,We regret to hear about your disappointing experience. Please accept our sincere apologies for the inconvenience caused during your stay. Your feedback regarding room condition, cleanliness, facilities, and service has been noted and will be addressed with urgency. We value your input and assure you that corrective measures will be taken to improve guest satisfaction. Thanks & RegardsPooja Shrimali Guest Relations Manager

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• User:Rick K

  Trip type: Family

  Avoid this badly run hotel.

  03 Apr 2026

  This is probably the worst run hotel we have ever had the misfortune to stay at.It was obviously once very nice but has been run down with no maintenance and staff in general seem to have given up caring…The room itself was ok but a private pool was nothing short of disgusting… There is no filtration in the pool resulting in stagnant fetid water which was unusable. The staff cleaned the pool but the outcome wasn’t much on an improvement. We complained to the manager who said he would sort it but this was not done. Other issues like toiletries / slippers clearly being reused from previous guests. Staff / management don’t really seem to care. We left to go to another hotel and our local driver said most guests are having similar complaints.Stay somewhere else. Pooja Shrimali, Other at Azaya Beach Resort Goa, responded to this review Dear Rick K, We are deeply distressed to hear about your disappointing stay at our hotel. Your feedback is crucial for us to understand where we faltered and find ways to elevate our guests' experience. The condition of the private pool is absolutely unacceptable, and we recognize we missed the mark on addressing your request rapidly and effectively. Please be assured that immediate steps will be taken to revamp our pool maintenance. Moreover, we value cleanliness and hygiene at the highest regard, and it disappoints us to hear about the toiletries and slippers. This isn't in line with our usual standards and measures are already being put in place to ensure this doesn't recur. As for our team’s response to your complaints, we are working on enhancing our customer service training to ensure our guests receive the assistance and care they deserve. Lastly, we are extremely sorry for any distress or inconvenience caused during your stay. We are committed to improving our services and hope you will provide us another opportunity to serve you. Your satisfaction is our ultimate goal and your feedback will help us grow and provide the best experience to all our guests.Thanks & RegardsPooja Shrimali Guest Relations Manager

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• User:Sunisha S

  Trip type: Friends getaway

  Beachfront Bliss with the Most Incredible Staff!

  09 Mar 2026

  My friends and I spent four wonderful nights at Azaya Beach Resort Goa in South Goa, and it was truly a memorable experience.The location is absolutely fantastic—right on the beach—making it the perfect place to unwind. Waking up to peaceful sunrises and ending the day with spectacular sunsets over the ocean was simply magical. Being able to walk straight from the resort onto the beach added so much to the overall experience.The facilities were good and the atmosphere was relaxed, which is exactly what we were looking for on this trip. While parts of the resort building itself do feel a little tired and could probably use some refreshing, what truly sets this place apart is the staff.The team at Azaya Beach Resort Goa were absolutely incredible—friendly, efficient, and always willing to go the extra mile to make sure we were comfortable and enjoying our stay. Their warmth and attentiveness made such a difference and really elevated the entire experience. From Nisha and Ankita who offered the most relaxing massages at the spa, to the efficiency of Saliha, Allen and their admin team, to the friendliness of Vaibhuvi, Agnelo and team at the restaurant and the exceptional service of every staff member at Azaya - I am sending my gratitude.Overall, we had an amazing stay and created some wonderful memories. I would definitely recommend this resort to anyone looking for a relaxing beachfront getaway in South Goa. I’m already looking forward to returning! Pooja Shrimali, Other at Azaya Beach Resort Goa, responded to this review Dear Sunisha S, We're thrilled to hear you and your friends enjoyed a memorable stay at Azaya Beach Resort Goa. Your compliments regarding our fantastic beachfront location make our day! We're glad you were able to enjoy peaceful sunrises and spectacular sunsets, and found our facilities and atmosphere perfectly suited to your needs. We acknowledge your feedback about certain aspects of the resort needing some refreshing and assure you we are working towards improving our infrastructure. Your words of appreciation for our team are heartwarming. Nisha, Ankita, Saliha, Allen, Vaibhavi, Agnelo and the rest of our team are dedicated to ensuring our guests have an exceptional vacation, and your acknowledgment of their efforts brings immense joy to us. We're thrilled that these experiences have inspired you to recommend us for beachfront getaways in South Goa. We believe the most memorable getaways are those filled with warmth and tailored attention, and we are glad you felt this during your stay. We're excited to know you're already looking forward to returning. We'll be sure to have another unforgettable experience waiting for you. Safely see you soon!Thanks & Regards Pooja Shrimali Assistant Manager Guest Relations

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• User:Jagdeep K

  Trip type: Family

  Worst

  26 Feb 2026

  Worst place to book. Only looks good in pictures. Low maintenance. Short staffed . Limited food Please save your money Pooja Shrimali, Other at Azaya Beach Resort Goa, responded to this review Dear Jagdeep , We're genuinely saddened to hear about your less than satisfying experience with us. It's disappointing to know that we fell short of your expectations, especially as we pride ourselves on our high standards and quality of service. The matters you've raised regarding maintenance and staffing are being taken very seriously and we're presently conducting a thorough investigation of your feedback. We are also looking into our food options, aiming to improve the variety available to our guests. We understand the importance of delivering on what we promise, and we regret the discrepancy between your expectation and the reality of your experience. Your satisfaction is of paramount importance to us and it's unfortunate that we seemed to have missed the mark in this instance. We are highly committed to improving our service and your comments will certainly assist us in this objective. We'd appreciate another chance to serve you better and leave you with a positive, lasting impression. Please do not hesitate to get in touch directly if you're willing to discuss this further. Your honest feedback is much appreciated.Thanks & Regards Pooja ShrimaliAssistant Manager Guest Relations

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