Grand Hyatt Goa

Recent Reviews: 5534

• User:Manu A

  Trip type:

  Stayed at Grand Hyatt from 31st May to 4th June 2026, and the experience was amazing!

  07 Jun 2026

  The property is excellent and the facilities are truly marvelous. Bambolim Beach Resort, with its open green surroundings and beautiful sea bay views, was simply breathtaking. The kids' activities were wonderful and kept everyone entertained.If you are looking for a peaceful and relaxing vacation with calm sleep, beautiful scenery, and excellent hospitality, this place is a must-visit.Highly recommended for families and anyone seeking a perfect getaway. 🌴🌊☀️❤️#GrandHyatt #Goa #FamilyVacation #BambolimBeach #LuxuryStay #SeaView #KidsActivities #TravelMemories #HighlyRecommended Grand Hyatt Goa, General Manager at Grand Hyatt Goa, responded to this review Dear Guest,Thank you for sharing your wonderful review of your stay at Grand Hyatt Goa. We are delighted to know that you found our resort excellent, the facilities marvelous, and the open green surroundings with breathtaking sea bay views truly enjoyable.It is heartening to hear that the kids' activities kept everyone entertained and that you experienced peaceful sleep, beautiful scenery, and excellent hospitality during your visit. Your kind recommendation for families and travelers seeking a perfect getaway means a great deal to us.We look forward to welcoming you and your family back for another relaxing and memorable vacation.Warm Regards,Nikhil GandhiGeneral Manager

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• User:RPS5561

  Trip type:

  Still One of My Favourite Family Getaways

  06 Jun 2026

  This was probably my 5th or 6th visit to Grand Hyatt, and it continues to be one of our family's favourite holiday destinations. Over the years, we have created countless memories here, and my children have literally grown up enjoying the beautiful pools, spacious grounds, excellent hospitality, and wonderful food.What I appreciate most about Grand Hyatt is that the team genuinely cares about its guests. During our stay, a few situations arose that required intervention from the management. The senior staff listened patiently, understood our concerns, accepted them gracefully, apologized where necessary, and went out of their way to make things right. That level of professionalism and hospitality says a lot about a hotel and its leadership.The Sunday Brunch was outstanding, as always, and remains one of the highlights of any stay here. The property itself is beautiful, family-friendly, and ideal for a relaxing vacation. I particularly love the ground-floor poolside rooms, which add a completely different charm to the experience.For future visitors, I would suggest confirming two things before arrival:Whether buffet dinner service will be available during your stay.The current accessibility and arrangements for the beach area.These small confirmations can help you plan your vacation better and avoid surprises.Overall, despite a few hiccups, we had a lovely stay and left with positive memories. Grand Hyatt remains a place we look forward to returning to, and I hope to keep that relationship going for many years to come.Rating: 4.5/5 Grand Hyatt Goa, General Manager at Grand Hyatt Goa, responded to this review Dear Guest,Thank you for sharing such a heartfelt review of your recent stay at Grand Hyatt Goa. We are truly honored that our hotel continues to be one of your family’s favourite holiday destinations and that you have created so many cherished memories with us over the years.We are delighted to know that our pools, spacious gardens, hospitality, and dining experiences have been a part of your family’s journey. Your kind words about our team’s professionalism and care mean a great deal to us, and we are glad that our senior staff were able to address your concerns with patience and understanding.It is wonderful to hear that you enjoyed the Sunday Brunch and the charm of our ground-floor poolside rooms. We also appreciate your thoughtful suggestions for future visitors regarding buffet dinner service and beach access, which we will keep in mind to ensure clarity for our guests.Despite the minor hiccups, we are thrilled that your overall experience was positive and memorable. We look forward to welcoming you and your family back for many more years of relaxation and joy.Warm Regards,Nikhil GandhiGeneral Manager

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• User:Dhruv0101

  Trip type: Family

  Beautiful property, but poor service and disrespectful treatment in restaurant

  06 Jun 2026

  We stayed at Grand Hyatt Goa for our anniversary and left with very mixed feelings.The rooms were spacious, clean, and well-maintained. The resort grounds are beautiful. For our anniversary, the hotel provided room decorations and a cake which was a nice touch. I’d like to thank Mr. Elroy at check-in. He handled our arrival smoothly and personally coordinated the anniversary setup, which made the day better.The biggest problems were buggy service and the main restaurant.Given how large the property is, buggy transport is essential. During our stay, buggies were often unavailable and wait times were long. It made moving around tiring and took away from the relaxing experience we expected.The restaurant experience was far below Hyatt standards and, at times, felt disrespectful. The breakfast buffet had limited options compared to other Hyatts we’ve stayed at in Dehradun, Jaipur, and Lucknow. The difference in quality between buffet and à la carte dishes was also noticeable.Service was slow and staff often seemed unwilling to help. Even simple requests took multiple reminders. On one occasion we waited a very long time for basic tea service despite asking several times. The next evening, the floor staff refused to serve food at dinner. As a guest paying premium rates, being denied a meal and having to insist for basic service felt unacceptable and disrespectful.The only reason I’m not rating this lower is because of three people who acted professionally when others did not. Ms. Jenisha, the restaurant manager, stepped in personally whenever issues came up and resolved them quickly. Chef Anup Kawar was extremely attentive to my wife’s dietary restrictions during her fast and prepared her food quickly. On the night the floor staff refused service, Chef Anup stepped in himself to make sure we were taken care of. Their help prevented the experience from being a complete negative.We are grateful to Elroy, Ms. Jenisha, and Chef Anup for their care. However, management needs to urgently address staff training and guest respect in the restaurant, plus improve buggy availability. Without those changes, the service does not match the price or the Hyatt brand standard. Grand Hyatt Goa, General Manager at Grand Hyatt Goa, responded to this review Dear Guest,Thank you for taking the time to share such a detailed account of your recent stay at Grand Hyatt Goa. While we are pleased to know that you appreciated the spacious rooms, beautiful grounds, and the thoughtful anniversary arrangements we are deeply concerned about the service shortcomings you experienced.Please accept our sincere apologies for the delays and inconvenience caused by buggy availability. We understand how essential this service is for guest comfort and will be reviewing our processes to ensure better efficiency.We are especially troubled by your experience in the restaurant. Slow service, repeated reminders for basic requests, and the incident where food service was denied are unacceptable and fall short of the standards we uphold. Your feedback highlights areas where immediate staff training and reinforcement of guest respect are required, and we assure you that corrective measures are being prioritized.At the same time, we are grateful for your recognition of Jenisha, Elroy and Anup whose professionalism and care reflect the values we strive for. We will personally commend them for their efforts in ensuring your needs were met.Your comments are invaluable in helping us improve, and we are committed to addressing the issues you raised so that future stays reflect the true Hyatt experience. We hope you will allow us the opportunity to restore your confidence in usWarm Regards,Nikhil GandhiGeneral Manager

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• User:DHRUVA95

  Trip type:

  Beautiful Property & Special Anniversary, But Crucially Let Down by Restaurant Staff and Buggy Service

  04 Jun 2026

  Grand Hyatt Goa:## **Title: Beautiful Property & Special Anniversary, But Crucially Let Down by Restaurant Staff and Buggy Service****Overall Rating: 3.5 / 5****Restaurant Rating: 2.5/ 10**### **The Good: Comfortable Rooms & Outstanding Support for Our Anniversary**Overall, our stay at Grand Hyatt Goa was very comfortable. The rooms were excellent—well-maintained, spacious, and the general cleanliness across the resort was highly commendable.A major highlight of our trip was our anniversary celebration. The hotel went out of its way to provide beautiful special arrangements, including lovely room decorations and a delicious cake. We are incredibly thankful to **Mr. Elroy**, who not only handled our check-in process seamlessly but also personally helped coordinate these anniversary arrangements to make our special day incredibly memorable.### **The Dissatisfaction: Buggy Availability & Restaurant Operations**While the layout of this luxury property is stunning, the service delivery in two specific areas caused significant regret and frustration.First, given the vast layout of this resort, the **buggy service** is absolutely essential. Unfortunately, it was a major hassle. The lack of availability and long wait times became a consistent point of dissatisfaction throughout our stay.Second, and most critically, the **culinary offerings and restaurant management** require immediate attention. Having frequented numerous Hyatt establishments—including Hyatt Regency Dehradun, Hyatt Jaipur, and Hyatt Lucknow—I found the breakfast buffet selections at Grand Hyatt Goa to be notably limited and not up to the brand's standard. Furthermore, the food quality served in the buffet differed vastly from the à la carte options.### **Severe Service Gaps at the Restaurant**The service frequency and responsiveness in the main restaurant were highly disappointing, with the floor staff consistently exhibiting a negative and unhelpful demeanor. Even basic requests were met with unnecessary friction. For example, ordering a simple cup of sweet tea required the server to "consult internally," leading to a ridiculous 25-minute delay despite multiple reminders.Things peaked during dinner the following night when the restaurant staff flat-out refused to provide food as expected, creating an incredibly stressful situation.### **The Saving Graces: Individual Excellence Overcoming Systemic Failures**The only reason the restaurant experience deserves a 3/10 rather than a zero is due to the stellar hospitality and swift intervention of three specific individuals: * **Ms. Jenisha (Restaurant Manager):** Whenever major service issues arose on the floor, Ms. Jenisha stepped in personally to resolve them. Her proactive leadership was a sole mitigating factor in an otherwise chaotic dining environment. * **Chef Anup Kawar (Bakery Chef):** Chef Anup was an absolute savior for us. He took utmost care of my wife's specific dietary restrictions and went out of his way to arrange her food quickly while she was fasting. Furthermore, during the second night's dinner when the rest of the staff was refusing our requests, Chef Anup stepped in personally to ensure we were taken care of.### **Conclusion**We left Grand Hyatt Goa with mixed feelings. We are deeply grateful to Eldroy, Ms. Jenisha, and Chef Anup Kawar for their individual excellence and care. However, management seriously needs to address the basic hospitality training of the restaurant floor staff and the efficiency of the buggy transport to truly match the premium luxury experience guests expect from the Hyatt brand. Grand Hyatt Goa, General Manager at Grand Hyatt Goa, responded to this review Dear Guest,Thank you for taking the time to share such a detailed account of your recent stay at Grand Hyatt Goa. While we are pleased to know that you appreciated the spacious rooms, beautiful grounds, and the thoughtful anniversary arrangements we are deeply concerned about the service shortcomings you experienced.Please accept our sincere apologies for the delays and inconvenience caused by buggy availability. We understand how essential this service is for guest comfort and will be reviewing our processes to ensure better efficiency.We are especially troubled by your experience in the restaurant. Slow service, repeated reminders for basic requests, and the incident where food service was denied are unacceptable and fall short of the standards we uphold. Your feedback highlights areas where immediate staff training and reinforcement of guest respect are required, and we assure you that corrective measures are being prioritized.At the same time, we are grateful for your recognition of Jenisha, Elroy and Anup whose professionalism and care reflect the values we strive for. We will personally commend them for their efforts in ensuring your needs were met.Your comments are invaluable in helping us improve, and we are committed to addressing the issues you raised so that future stays reflect the true Hyatt experience. We hope you will allow us the opportunity to restore your confidence in usWarm Regards,Nikhil GandhiGeneral Manager

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• User:Explorer20259886741

  Trip type:

  Awesome stay loved

  03 Jun 2026

  Beautiful ambience loved the stay with family specially children enjoy the most. Amezing experience.location is prime Atmosphere is also gud and loved the stay. Grand Hyatt Goa, General Manager at Grand Hyatt Goa, responded to this review Dear Guest,Thank you for sharing your wonderful feedback about your recent stay with us. We are delighted to know that you and your family had an amazing experience and that the ambience, location, and atmosphere added to your enjoyment.It is especially heartwarming to hear that the children loved their time here, as creating joyful family memories is something we truly value. Your kind words encourage us to continue providing memorable experiences for all our guests.We look forward to welcoming you and your family back for another awesome stay soon.Warm Regards,Nikhil GandhiGeneral Manager

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