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Club Emerald

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Club Emerald

locationMumbai City, Mumbai

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About Club EmeraldAbout Club Emerald

Location

This hotel is located in Mumbai.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set, a trouser press and a tumble dryer. A telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and bathrobes are provided in the bathrooms, which include a shower. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The sun loungers are perfect for soaking up some sun. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, badminton, billiards, squash and aerobics. A spa, a sauna and massage treatments are available in the wellness area. Children are well looked after in the kids' club.

Meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day.

Amenities at Club Emerald Amenities at Club Emerald

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

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      Aerobics

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      Badminton

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      Billiards/Snooker

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      Gym

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Squash

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      Sun loungers

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      Table Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

18

Very Good

12

Average

8

Poor

4

Terrible

8

Recent Reviews: 50

  • User:Viral54

    Trip type: Family

    Not good experienced

    rating12 Jun 2026

    First of all, this is club not hotel. Rooms are not up to the marks. Still have old kind of furniture. Breakfast is not good and up to the mark.

  • User:Stay37537757917

    Trip type: Family

    The best place

    rating08 Feb 2026

    The best one for any party, family function.Club Emerald is a wonderful place to relax and unwind with family and friends. The ambiance is pleasant and well-maintained, and the facilities are excellent. From recreational activities to dining options, everything is thoughtfully managed. The staff is courteous and supportive, making the overall experience smooth and enjoyable. It’s a perfect spot for leisure, celebrations, and quality time. Highly recommended for anyone looking for comfort, fun, and a refreshing environment.

  • User:Rashmi Z

    Trip type: Family

    A horrible place for events.

    rating25 Jan 2026

    It was an horrible experience. The DJ was just like a street player. In fact they were interns, least interested in operating. The laptop was missing, they were not aware about the sound connectivity. The staff and the management was pathetic. Mr. Vishal has totally spoiled the event. He does not deserve to be here, he should be in training center. No logistic, no documentations. He spoke with us in a sharp tone. Never visit this place.

  • User:AMIT J

    Trip type: Family

    Worst family stay experience in this hotel

    rating31 Mar 2025

    It sounds like we had a very frustrating experience at the hotel. Here is a summary of the issues you faced recently :Upon arrival at 11.00 PM , the bedding was not done provided for extra bed for which we have paid the charges , and despite the hotel advertising 24-hour service, no one answered the phone when we called.The next morning, we left for Siddhivinayak Mandir at 8:00 AM, expecting to return in an hour. Due to the rush at the temple and on the roads, we returned around 11:00 AM. Despite notifying the hotel about the delay at 10:30 AM, hotel bluntly refused to provide complimentary breakfast, even though we had accompanied by 2 small kids .When my kids wanted to eat something, we found some wafers and chocolates in the room. The room service person confirmed that these were complimentary as no tag was placed for notifying as chargeable or free. That query we have raised to Hotel service person who visited at room and he confirmed that it was free of cost. However, at checkout, the hotel claimed extra charges for these items and even room service person denied confirming that the items were complimentary in front of the hotel management. We requested the hotel team to check the video footage, but the situation led to a heated discussion, spoiling your entire day in Mumbai and leaving your family feeling humiliated by the hotel staff. Through this message, we want to spread awareness about the hotel's poor service and the unpleasant experience that spoiled my family tour to Mumbai

  • User:Sandya-and-Erik

    Trip type: Solo travel

    Mediocre place, worsened by malicious reception staff

    rating27 May 2024

    The 2nd time we stayed there; the first time was just after opening in 2018, and some of the shortcomings looked like teething pains. Now however most of the shortcomings, like the disorganised (but lovely and big) pool and chaotic WiFi connection and instructions, look structural. Too bad for the hotel, it’s maybe a decent 2 to 3 star place with a location (close to the city expressway) that is useful for some visits. Can’t judge the breakfast as we stayed only half a day. Spacious rooms and good bathroom.We booked last-minute over a bad WiFi connection @Agoda, and at the end noticed that by mistake, not clear whose, we had booked and paid for 2 nights not 1. Seemed easy enough to fix, so we told immediately upon check-in one hour later. Answer of the reception ‘sorry we cannot change, this was a nonrefundable rate, you need to contact Agoda.’Which we did after returning home. Agoda was helpful, said that ‘It could also be a mistake on their booking website, we will contact the hotel, if they allow the correction we will refund 1 night’. Shortly thereafter sadly they came back with ‘the hotel said it was nonrefundable, unless you have legal proof that Agoda site was wrong no refund sir & madam’.Don’t tell me that the reception when we complained did NOT know that it was with them, not Agoda, that the decision lies. So next to stealing our undeserved money they deliberately lied to us upon check-in to avoid a discussion on the spot.No guessing whether we’ll ever stay again there on our next Chembur visits...

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