The Empresa Hotel

Name: The Empresa Hotel
Address: 344 Sab TV Lane, Opposite Laxmi Plaza, Mumbai, india
Telephone: +44-204-505-9777
Rating: 3.9

Mumbai City, Mumbai, India

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About The Empresa Hotel

location

This hotel is located in Mumbai.

facility

The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms feature a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. Rooms have a double bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a television with satellite/cable channels and WiFi (no extra charge) ensure optimal comfort. Guests will also find slippers in their rooms. Bathrooms are equipped with a shower and a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has family rooms and non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A sun terrace is a great place to while away the hours. Refreshing drinks are served at the poolside snack bar. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and a solarium. In the evenings, guests can unwind to live music.

meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at The Empresa Hotel

Facilities
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  Air conditioning
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  24-hour reception
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Laundry
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  Newspaper
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  Wifi
Beauty and Spa
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  Massage
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  Spa
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  Steam and Sauna
Distances
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  Beach
General Services
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  Doctor on call
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  Multilingual Staff
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  Wake-up Call / Service
Hygiene
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  Protective equipment for employees
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Room Facilities
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  Shower
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  Hairdryer
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  Minibar
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Security Guard
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 112

User:Badal G
Trip type: Family
Okay , bathrooms need hooks and a towel bar.
24 Apr 2026
The bathrooms need hooks to hang clothes and also towel bars. Very uncomfortable without them.Siddhant at White Charcoal was very polite and had a smile. He asked if we wanted omelette which the other host on an earlier day didn’t ask.
User:Global12371585937
Trip type: Couples
Worst hotel
02 Jul 2025
One of the worst hotel , rooms ok service worst and they don’t allow guest that’s really weird and it’s expensive better u book 5star coz they sell in same price
User:DavidG15536
Trip type: Solo travel
Good room, Weak WiFi
03 Mar 2025
I only stayed one night on this visit but have considered this hotel before. I had no experience of the breakfast offering this time so cannot comment on that.The room was smart and clean and the general impression was good.My only negative point is in respect of the WiFi, which was very very weak (less than 0.5 mbps), so no possibility of streaming, and difficult to access.If I stay here again (possible), I would want assurances as to getting a better bandwidth. I have since read that WiFi had to be paid for, perhaps this might be better, but it was not offered to me.
User:jjvoll
Trip type: Couples
Mosquitos and unnecessary fuss
20 Jan 2025
This could easily be a 4 or 5 star review if this hotel was capable of getting all the basics right. The rooms are generally clean and comfortable and the rooms have a modern feel to them.The first evening we checked in we ended up spending 45 minutes with staff trying to get the shower working correctly. The hot water wasn’t coming and there was no switch to turn on the hot water heater. The hotel staff suggested we should “run the hot water for 10-15 minutes and it’ll come”. Frustrating. Though the hot water did eventually show up, the drain was backed up and the shower had become a swimming pool. They then fixed that but made a huge mess of the our room with muddy shoe prints all over the bathroom. We had to ask them to clean that up. They used our towels to do that, and we then had to ask for more towels. This all wrapped up at 11pm. Far from a relaxing first evening.The next surprise came when we tried to connect to the wifi. They’ve setup this ridiculous system where you need to login via a special page with “user: admin password:admin” and then call the front desk for an OTP! Okay fine, we’ll do that. The next day we found out it resets daily and you need to do this each day! Finally, we later found out that they will only give you 2 codes per day and then charge you for additional devices. There’s no way to disconnect one device and then let another one on so if you are two people with 3-4 devices, you have to pay for this stupid system. Basically, the “free wifi” is a lie.The icing on the cake was the mosquitoes in the room. At first we thought it was just 1 or 2 that had snuck in. But each day we’d find another 5-10. The windows don’t open so I suspect they are breeding in the bathroom drain or something. Sorry, but I don’t expect to have to deal with mosquitoes buzzing around my head while I sleep at a hotel with this price point!The staff did try to help with some of this, but other times they were quite rude and incompetent. Either way though, I shouldn’t need to speak with them multiple times a day in order to have an enjoyable stay. Get the basics right and don’t worry about the unnecessary “fluff” (i.e. the welcome drink, the sad-looking pool, and the fancy finishings in the lobby).
User:Mrinal123_91
Trip type: Family
-1 star for mosquitos
20 Jan 2025
We stayed for 3 nights, this was our second visit. While the staff was friendly and helpful, I’m giving 3 stars instead of 4 due to a major issue we encountered. For the last two nights, we couldn’t sleep because the room was filled with mosquitoes. At 2 AM my husband and I were up squashing them. Unfortunately, there were blood stains left all over the room.