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Alila Ubud

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Alila Ubud

locationUbud, Bali

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About Alila UbudAbout Alila Ubud

Location

This hotel lies on a slope on the banks of the Ayung River. Ubud is located around 15 min from the hotel. Guests are offered a hotel bus service to Ubud and the airport is approximately an 1h away.

Facility

The resort has a lifts and features 64 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. There are a number of shops as well. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a library. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a car hire service, a transfer service, room service, a laundry service and a hotel shuttle bus. A bicycle hire service (for a fee) gives guests the opportunity to explore the surrounding area independently. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. Guests can relax on the balcony or terrace. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. A direct dial telephone, a flatscreen television and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked.

Sport

Guests can enjoy a refreshing swim in the outdoor pool area. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There is a poolside snack bar as well. For those who wish to stay active while on holiday, the resort offers cycling/mountain biking. Sport and leisure facilities at the resort include a gym, badminton and yoga. There is a wellness area with a sauna and a steam bath and, for an additional fee, a spa and massage treatments. An entertainment programme and live music round out the entertainment options.

Meals

Various dining options are available, including a restaurant, a café and a bar. Catering options include bed and breakfast, half board and full board. A continental breakfast gives guests many delicious reasons to rise and shine. At lunch and dinner, guests can order à la carte or choose a set menu. Gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, picnics and snacks are available. The complex offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Alila Ubud Amenities at Alila Ubud

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Lifts

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      à la carte Dinner

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      à la carte Lunch

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      Continental Breakfast

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      Full Board

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      Half Board

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      Set menu dinner

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      Set menu lunch

  • Sport/Entertainment

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      Badminton

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

    • -

      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

8 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2586

Very Good

675

Average

221

Poor

86

Terrible

49

Recent Reviews: 3617

  • User:Englandtrip2011

    Trip type: Couples

    A truly memorable experience

    rating06 Jun 2026

    We recently had the most wonderful 7-night stay at Alila in Ubud. From the moment we arrived, we felt as though we had stepped into an enchanting and peaceful jungle retreat, far away from the bustling streets!The hotel is surrounded by lush greenery and a whole lot of nature, and is the perfect place to relax and unwind. Breakfast at The Plantation Restaurant was exceptional, with an incredible variety of fresh, delicious options. A highlight was enjoying breakfast while watching the monkeys play in the trees nearby. The Cabana Lounge was another highlight. The view overlooking the infinity pool and jungle beyond felt like something from a tropical paradise. The food and drinks were consistently superb, and every meal exceeded our expectations.What truly sets Alila Ubud apart is the staff, and we were genuinely blown away by the warmth, and kindness of every staff member we encountered. From the team who greeted us upon arrival to the housekeeping staff, (who maintained our room meticulously), everyone made us feel so welcome.The restaurant staff were outstanding, always attentive and incredibly thoughtful and we would especially like to acknowledge Rusmiyati, Gede, Dee, Widi, Marianthi, and Sri, and several others whose names we unfortunately can't recall. They went above and beyond to make a truly lasting impression on us and they made it their mission to remember our names, making every interaction feel genuine and special.Our package included two massages at Alila Spa, and the spa team also delivered an outstanding experience.We cannot recommend Alila Ubud highly enough. It was a truly memorable stay, and we are already looking forward to returning someday. Alila Ubud, Guest Services / Front Office at Alila Ubud, responded to this review Dear Englandtrip2011,Thank you for sharing such a heartfelt and detailed review of your recent stay with us. We are truly honored to have been part of your 7-night journey and delighted to know that your time at Alila Ubud was such a memorable experience.It brings us great joy to hear that you felt immersed in the tranquility of our jungle retreat, and that the natural beauty of the surroundings provided the perfect setting for relaxation. Your kind words about The Plantation Restaurant, especially enjoying breakfast alongside playful moments in nature, perfectly capture the unique charm we strive to offer.We are equally pleased that your time at the Cabana Lounge and infinity pool left such a strong impression, and that our culinary offerings consistently exceeded your expectations.What means the most to us is your recognition of our team. Genuine, heartfelt service is at the core of everything we do, and we are truly touched by your kind acknowledgment of our colleagues. Rusmiyati, Gede, Dee, Widi, Marianthi, Sri, and the entire team will be incredibly proud to know they contributed so meaningfully to your experience. Creating those personal connections is what makes each stay special, and your words are a wonderful affirmation of this.We are also delighted that you enjoyed your spa experience, and that it complemented your overall stay so beautifully.Thank you for your generous recommendation and for placing your trust in us. It would be our absolute pleasure to welcome you back in the future for another unforgettable escape in the heart of Ubud.Sincerely,Agung PurwantiniGuest Experience Manager

  • User:sidd2015

    Trip type:

    Excellent Stay in the jungles of Ubud!

    rating04 Jun 2026

    Alila never disappoints! Alila Ubud was an excellent and comfortable stay in Ubud for my wife and I. The pool was spectacular as was the FnB and the service. Highly recommended. Alila Ubud, Guest Services / Front Office at Alila Ubud, responded to this review Dear Sidd2015,Thank you for your wonderful feedback and for your continued trust in Alila. We are truly delighted to hear that your stay at Alila Ubud was such an excellent and comfortable experience.It is especially rewarding to know that you enjoyed our iconic pool, as well as our food and beverage offerings and the attentive service provided by our team. Your kind words mean a great deal to us.Thank you as well for your recommendation—it is the highest compliment we could receive. We very much look forward to welcoming you and your wife back for another memorable stay in the jungles of Ubud.Sincerely,Agung PurwantiniGuest Experience Manager

  • User:Escape11353408187

    Trip type: Family

    Amazing

    rating01 Jun 2026

    Our stay at Alila Ubud was truly wonderful. The resort is beautifully integrated into the lush jungle surroundings, creating a peaceful and relaxing atmosphere. The rooms were spacious, spotless, and very comfortable, with stunning views of nature.What made our experience especially memorable was the outstanding hospitality of the staff. Everyone was warm, professional, and genuinely eager to help. Their attention to detail and kindness made us feel welcome from the moment we arrived.The infinity pool overlooking the valley is breathtaking, and the overall ambiance of the resort is perfect for anyone looking to unwind and experience the beauty of Bali. Despite its tranquil setting, the hotel also provides convenient access to Ubud’s attractions.We highly recommend Alila Ubud and would gladly return in the future. Thank you to the entire team for making our stay so special. Alila Ubud, Guest Services / Front Office at Alila Ubud, responded to this review Dear Escape11353408187,Thank you for sharing such a wonderful and thoughtful review of your recent stay with us. We are truly delighted to hear that your experience at Alila Ubud was so memorable.It is a pleasure to know that you enjoyed the harmony of the resort with the surrounding lush jungle, as well as the comfort and spaciousness of your room. Creating a peaceful sanctuary where our guests can fully unwind and connect with nature is at the heart of what we strive to offer.We are especially grateful for your kind recognition of our team. Your words about their warmth, professionalism, and genuine care mean a great deal to us, and we will be proud to share your compliments with all of them.It is also wonderful to hear that you enjoyed our iconic infinity pool and the tranquil ambiance of the resort, along with the convenience of exploring Ubud.Thank you for your recommendation—it is truly the greatest compliment we could receive. We would be absolutely delighted to welcome you back for another serene and unforgettable stay in the future.Sincerely,Agung PurwantiniGuest Experience Manager

  • User:karpearce10

    Trip type:

    Your go-to jungle escape

    rating31 May 2026

    Felt like home away from home. We loved our room and how close the hotel was to most Ubud tour experiences. The staff become your friends and you can tell everyone is genuine. We loved our stay at Alila and would recommend it to all looking for an escape. Alila Ubud, Guest Services / Front Office at Alila Ubud, responded to this review Dear Karpearce10,Thank you for your beautiful review. We are truly delighted to know that your stay felt like a home away from home—this is exactly the kind of experience we strive to create for every guest.It is wonderful to hear that you loved your room, our convenient location for exploring Ubud, and most especially the genuine connections you felt with our team. Your kind words about our colleagues mean a great deal to us, as heartfelt hospitality is at the core of everything we do.Thank you as well for recommending us—it is the greatest compliment we could receive.We look forward to welcoming you back to your jungle escape for another memorable and relaxing stay.Sincerely,Agung PurwantiniGuest Experience Manager

  • User:Dreamer18722065611

    Trip type:

    Poor Villa Experience

    rating31 May 2026

    Stayed in the forest edge villa and unfortunately woke up to an ant infestation in the bathroom, meaning the bathtub couldn’t be used. The front desk staff were dismissive of the matter and simply said animals are to be expected at the property. I wouldn’t suggest a stay here. Alila Ubud, Guest Services / Front Office at Alila Ubud, responded to this review Dear Dreamer18722065611,Thank you for taking the time to share your feedback. We are truly sorry to learn about your recent experience and sincerely apologize for the inconvenience caused during your stay.While our resort is nestled within a natural jungle environment where occasional wildlife can be expected, we fully acknowledge that this situation should have been managed more proactively to ensure your comfort. We regret that the condition of the bathroom impacted your ability to fully enjoy your villa.More importantly, we are deeply concerned to hear about your interaction with our front desk team. Please accept our sincere apologies if the response you received felt dismissive. This is certainly not reflective of the level of care and attentiveness we strive to provide, and your feedback has been shared with our team for immediate review and improvement.We truly value your comments, as they highlight areas where we must do better, both in our response and in maintaining our accommodations. It is our genuine hope that you might reconsider and allow us the opportunity to restore your confidence in a future visit.Sincerely,Agung PurwantiniGuest Experience Manager

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