Amaris Hotel Teuku Umar

Recent Reviews: 44

• User:rezasC5571UQ

  Trip type: Solo travel

  Experiencing Day Of Silent ( Nyepi Day ) in Bali, at Amaris Hotel Teuku Umar, Denpasar

  31 Mar 2025

  I chose this hotel because the location is very strategic and also there will be an Ogoh - Ogoh Parade in Jl Teuku Umar. When I came for room and hotel inspection, everything was so smooth, the security in charge was so nice ( too bad I forgot to ask his name ) He was very helpful, including when I checked in. Salsa, a reception girl was also very helpful when she showed me the room and facilities. While other hotels in Jl Teuku Umar did not treat me this way. Big appreciation to her. Then I followed up with further question and request, by WA, and it was so fast responded by Dewi Purnama. Thanks to her for noting down all my requests. When I checked in (Mar 28) everything still runs well, three girls in charged at reception desk were so nice. I also chose this hotel because when I ask about the Suhoor, it will be a room dining or buffet, and she said the suhoor will be a buffet. This is what I like, to avoid stay in room the whole day and night during Nyepi Day and also there will be various menu.On 29 March, The Day Of Silent, I took my suhoor at Resto at 4.00. It was a buffet and quite good, only chicken porridge was so tasteless. ice lemon tea, infused water, tea and coffee are good. No juices and fruits slices.The disaster starts to rise on the second day (29 Mar). They didn't bring my lunch as I requested ( the package incl daily bfast, - I request to convert this bfast in to suhoor and they agree,- 1 L and 1 D). Because I still fasting, I request a lunch box on 29 Mar to my room that I can eat it after breakfasting. 13.00 my lunch not come. I call FO regarding to this and they said, "OK I will tell restaurant to bring your lunch, Sir" 14.00 lunch still not coming, and again I called FO and again they said : OK, Sir, I will check to the resto. 14.30 my lunch came. The menu is quite good. I keep this lunch box as a bite when breakfasting later.At 16.00, I came to FO and ask what time the dinner will be served ? The guy in charged in FO, Arta, informed me : "Dinner will be served from 18.00 until 20.00, Sir"Ok, meaning I still have time to take a prayer, and breakfasting with a little bite from my lunch box ( even it was cold already )This is the second disaster. I came down to the resto at 19.00, and when I am at the resto, they said " DINNER IS CLOSED". What the **CK. They said dinner is served until 18.00 due to limited access that day due to Nyepi Day. But they did not tell me this before, and why Arta told me dinner served until 20.00?? And how can I break my fasting?? Dark everywhere, totally dark. Should I eat the cold dish that I have taken half? (my lunch box) ? More over, I deserve to have 1 time dinner. Resto closed, everything is closed, all outside activities are not allowed. I was sooo very upset being treated like this. I was so mad and complaining to Arta. No excuses accepted.Then a minute later they bring me a very simple fried rice with sunny side. Looks like they made it in rush. The fried rice quite tasteless. The 3rd day, 30 March, they bring me suhoor to my room, Arta confirmed to me before, that the suhoor will be in room dining. I can accept this as long as they inform me before and clearly.Overall, I like staying in this hotel and their hospitality, only two miscommunications destroy my stay. Some notes to the management :1. Train your FO staff, since FO is the center of information for guests.2. Put trash bin in bath room3. There were a water in front of the lift in basement, makes me fell down.4. Water comes in to the room from outside from window, when raining.I can not say this hotel is recommended or not, I can only share this experience. For me, I will not comeback again to this hotel.

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• User:Bartos J

  Trip type: Friends getaway

  A bit disappointed

  21 Oct 2020

  Stayed during pandemic. The basement was closed, so u need to park your vehicle in front the lobby, which is quite hot. The lobby was small. The rooms was old, the wall start cracking. The twin beds only have 1 electric socket. The breakfast was just so so and served by the staff. Even they forgot to bring us the fruits.I understand that its a 2 stars hotel, but i think the maintenance doesn’t good enough.

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• User:YustinusA

  Trip type: Family

  Price is King, Inside is really ordinary, nothing Special

  14 Sept 2017

  First Impression(2Night)CHECK-IN:****+ Fast+ Counter Staff is Friendly & Smile+ Hotel will give you code free WiFi..* Pay Earlier + Deposit 50K* You also can book taxi from Hotel around 100KIDR to drop you in the airport or if you have grab app, you can use it in here.BREAKFAST: **- Taste is So-So- Quality is good- Not so much food & the tasted somehow with the second replacement is different.- Food replacement is slow(if the food already empty)- Staff only two in front+ 1 Room for 2 Person** Need improvement:1. Please find the good place to put the breakfast room, don't put near Swimming Pool..2. Food need variety3. Lighting inside the room need always on, so the feeling is not empty4. Tasted, please make it same every-time there is replacement food & make sure the tasted is same & the quality is good.DESIGN & INTERIOR*no exciting to see inside ROOM ***+ Space is normal+ 2 Complimentary water+ Facilities & Soap & Towel is completed+ Bedroom is normal+ LCD TV- No refrigerator & no mini bar- Not Good View(cause i'm in 1st floor)- Deposit box is not user friendly- Floor is dirty, Hand Towel looks dirty, Big Towel also looks dirtyConclusion:Price in here is really budget hotel(around 325K/Day), but for me although is cheaper, we need to keep our quality as good hotel & keep everything Clean & good maintenance. I have many sample that the hotel is cheaper but the service is really good & the most important keep all the points under check on the radar.So Please keep doing the improvement & I'm sure will have many customer will come later on.I will see the progress if i come again to this hotel..Thank you so much

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• User:whittulipe

  Trip type: Business

  What you pay is what you get

  26 Apr 2017

  It's a budget hotel. What do you expect - even tough you can impress your guest by being extraordinary. But I think, not this one.Magnetic key - hard to operate. Have to tap like more than 5 times before the door open.Lift - not working the I have to use stairs (it's a no no for lazy gal like me)TV remote - not working. But again... it's a budget hotel. What you pay is what you get,

• User:dedes947

  Trip type: Solo travel

  No hassle

  18 Feb 2017

  Pros: everything's either excellent or good enough. Don't really have anything quite memorable though. Cons: nothing to complain about. I'm not being lazy, it's just that simple. This is a no-hassle hotel. 👌👌