Anini Raka Resort & Spa

Recent Reviews: 634

• User:GlendaW30

  Trip type: Business

  Convenient, Comfortable and Great for a Quick Work Trip

  09 Mar 2026

  This was my first stay at the Holiday Inn Parramatta, and it turned out to be a really easy and comfortable choice for an overnight business trip. The room had everything I needed , clean, quiet and set up perfectly for a short stay.The buffet breakfast was a lovely way to start the morning, with plenty of options and a relaxed atmosphere. The hotel’s location is also a big plus, just a short walk to the train station and close to cafés and shops.Reception staff were warm, attentive and made check‑in and check‑out smooth and simple. Overall, a convenient and pleasant stay that suited my work travel perfectly. Anurag Sharma, General Manager at Holiday Inn Parramatta by IHG, responded to this review Dear GlendaW30,Thank you for choosing Holiday Inn Parramatta for your recent business trip and for taking the time to share your experience.We are delighted to hear that your first stay with us was comfortable and convenient. It’s great to know that you found the room clean, quiet and well-suited for a short business stay. We’re also pleased that you enjoyed the buffet breakfast and the relaxed start to your morning.Our location is certainly a highlight for many of our guests, with Parramatta railway station and Westfield Parramatta just a short walk away, making it easy to access transport, cafés and shopping.Most importantly, thank you for recognising our reception team. Your kind comments about their warm and attentive service will mean a lot to them.We truly appreciate your feedback and look forward to welcoming you back on your next visit to Parramatta.Kind regards,Anurag Sharma

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• User:Faizan A

  Trip type: Family

  Excellent

  08 Feb 2026

  Great location, 5 min walk to Train Station and Westfiled Parramatta MallVery nice and clean rooms, not modern but comfortableBreakfast is very good and it has lot of variety, kids enjoyed itStaff is very friendly and provide great service, overall experience is excellent Anurag Sharma, General Manager at Holiday Inn Parramatta by IHG, responded to this review Dear 391faizana,Thank you for taking the time to share your wonderful review following your stay at Holiday Inn Parramatta.We are delighted to hear that you enjoyed our convenient location, just a short walk from Parramatta railway station and Westfield Parramatta, making it easy for our guests to explore the area.It is also great to know that you found the rooms comfortable and clean, and that your family enjoyed the breakfast selection — especially the kids! Our team works hard to create a welcoming atmosphere, so your kind words about their friendly service truly mean a lot to us.Thank you again for your excellent feedback. We look forward to welcoming you and your family back on your next visit to Parramatta.Kind regards,Anurag Sharma

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• User:647craigb

  Trip type: Business

  Better off in a backpackers

  01 Feb 2026

  Comfortable bed, that’s it. No usb ports, no pen no paper, no room information either written or via QR code. Had to go and ask about dry cleaning.Sign in the bathroom about Amenities hidden away, nothing in the roomTv remote hard to use when it worksRude staff in the restaurantSat down asked twice in 5 minutes to order “now”…… they weren’t busyHad to take a call and one very rude waitress came over and wanted me to order….sorry on the phone.Ten minutes later tried getting her attention to order and then left sitting for 25 minutes so I walked out. Told her why and got a really nasty sarcastic answer.Ate at the pub over the road that night and next….which has good foodDidn’t know the area and asked front desk how to get to Westfield, sent the long way, and I clearly gave a mobility disability, sent 500m extraCannot recommend this hotel, rude staff, nothing in the room you might need and no informationThen on checkout they tried charging me for a breakfast I never had. I had said on checking I might have breakfast there so was charged. Charge taken off the bill after a few wordsDO NOT STAY HERE Anurag Sharma, General Manager at Holiday Inn Parramatta by IHG, responded to this review Dear 647craigb, Thank you for taking the time to share your feedback.Regarding the restaurant service on the evening of 19 January, our team made several attempts to take your order. On each occasion, you advised staff that you were on a phone call and, therefore, unable to place the order at that time. Whilst we regret that the experience was frustrating, it is important to clarify that our staff did not ignore you.Later that evening, an issue with the TV was raised and promptly resolved with a system reset; it was confirmed to be functioning correctly.You utilised our dry-cleaning service during your stay without raising concerns at the time, and our team followed up with a courtesy call and an invitation to dine with us, which you declined. Breakfast charges were initially applied based on your check-in indication that you might join us for breakfast, and were removed once it was confirmed that breakfast was not taken that day.At checkout, you noted that the room was comfortable, but certain service elements did not meet your expectations. For clarity, all guest rooms are equipped with bedside clocks that support USB-C, USB-A, and wireless charging. We genuinely regret that despite our efforts to assist and follow up during your stay, we were unable to leave you with a more favourable impression.

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• User:C_and_GDarwin

  Trip type: Couples

  Excellent customer service

  15 Dec 2025

  Customer service was excellent. Big shoutout to Irene on front desk. Bed pillow options greatly appreciated. Thank you, Colin Anurag Sharma, General Manager at Holiday Inn Parramatta by IHG, responded to this review Dear C_and_GDarwin,Thank you for sharing such a lovely review of your stay at Holiday Inn Parramatta. We’re delighted that Irene impressed you with her excellent customer service skills, and you liked our bed pillow options. We look forward to welcoming you back on your next visit to Sydney.Kind regards,Anurag SharmaGeneral ManagerHoliday Inn Parramatta

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• User:Compass41211659591

  Trip type: Couples

  Bad experience

  24 Nov 2025

  What can I say, it's very strange that they treat their paying customers so badly. We arrived at the hotel at around 4 p.m., check-in is from 2 p.m. We were told by a new employee (trainee) that our room wasn't ready yet. Then, after an older employee, who appeared to be supervising the trainee, intervened, we were strangely given a room immediately. However, it was a standard room and not the premium room we had booked. And we weren't even told this. After complaining about it, we were then told that all premium rooms were fully booked. We didn't even get a refund. We will definitely not be coming back and cannot recommend a hotel like this, where the organization seems to have real problems and you are also lied to. Anurag Sharma, General Manager at Holiday Inn Parramatta by IHG, responded to this review Dear Compass41211659591,Thank you for sharing your feedback. I’m very sorry for the issues you experienced at check-in and for not receiving the premium room you had booked. We have addressed this with our staff to prevent it happening again and thank you for accepting our service recovery as emailed to you. We look forward to welcoming you back again to our hotel. Thank youKind regards,Anurag

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