Asoka Hotel And Suite

Recent Reviews: 983

• User:Mahmoud B

  Trip type: Family

  ok hotel- horrible service

  04 Jan 2026

  cleanliness and location is good, rooms are spacious. in terms of service i have never seen such rude and unhelpful staff. a small example: one of the kids on the trip touched the ice cram fridge, and immediately the lad at the breakfast space slaps his wrists and shouts in Thai- any request goes half understood due to the fact that NONE of the staff at the restaurant has a command of an language other than thai, room service is a nightmare. stay there if your day is full of activities and you dont intend to stay a lot at the hotel, this in no way is representative of the good service you can get in other hotels in thailand. Samui Buri Samui Buri, General Manager at Samui Buri Beach Resort, responded to this review Dear Valued Guest,Thank you for taking the time to share your detailed feedback.We are pleased to know that you appreciated our cleanliness, convenient location, and the spaciousness of the rooms. However, we are truly sorry and concerned to read about your experience with our service, especially the incident involving your child at the breakfast area. Please accept our sincere apologies for this unacceptable behaviour; this is certainly not the standard of hospitality or professionalism we are known for.Your comments regarding staff attitude, communication challenges, and room service have been taken very seriously. This is not reflective of the warm and courteous service Thailand is known for, and we deeply regret that your experience did not meet those expectations.We have shared your feedback with our management team for immediate review, including additional staff training on guest interaction, child-friendly conduct, and communication skills. Your insights are invaluable in helping us improve.We would appreciate the opportunity to welcome you back and demonstrate the improvements we are making.Best Regards,Hotel Management Team

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• User:Q1934PCtonys

  Trip type: Family

  Do not stay at this hotel

  27 Jul 2025

  Having spent an absolute fortune on what was supposed to be a once in a lifetime family holiday it has been completely ruined from the moment we set foot in the hotel.After a very long journey from the UK to get here we checked in and were provided a letter that said construction work would be ongoing for the entire duration of our stay. We were never informed of this at the time of booking and the works were on the floor directly above our roomThe first nights stay we were woken at 0640hrs with noise from above from the works. We spoke to reception and they tried to talk away the situation saying works would not start until 1000hrs and apologised.We took this as a one off and tried to be understandingUnfortunately this turned out not to be the case and the issues continued for the remainder of the holiday.Whilst erecting the scaffold on the floor above we were advised that our balconies would be encapsulated with debris netting. Whilst we were not happy about this we tried to be understanding of this from a health and safety perspective despite it clearly ruining our view and enjoyment of the spaceRegardless of this the way in which the netting was erected and how the scaffold erection works were being undertaken was completely unsafe. One morning a loud bang occurred and all of us came running out of our rooms to find that a scaffold fitting had been dropped crashing onto the roof area next to the terrace - there was a open and unprotected swim up room beneath and could easily have landed on someone - this would without embellishment killed someone if it had hit them.We went to reception and they informed us that they would move the full group to rooms away from the construction works but these were not available for a few days as the hotel was fully bookedOn the day we were finally able to move to move rooms. They made us pack and leave the rooms at 1000hrs but after which only 2 of 6 rooms were available to us with the other rooms then not available until after 1500hrs that day. This meant we were left with no access to rooms for the majority of the groupAfter discussion with the hotel they agreed to provide a refund for us for one night given the inconvenience.What happened after this was appalling. The rooms we were moved to were in an extremely poor state of repair and there has been nothing but issues sinceEvery day there has been a visit to reception because of issues in one of the rooms and we have tried to be patient and understanding but it has gone too far.Three of the rooms have had horrendous issues with leaking sewage pipework and the smell has been unbearable and it took 4 days of discussion before we finally had one of the rooms moved. They are now in the process of stripping out the entire room to repair and we have 4 people staying in one double bedroom now with no assistance or offer of another room and a complete refusal to offer any kind of refund or compensation for the situationI could write 1000s of words of all the issues but it won’t resolve anything and all I can say is do not come to this hotelThe only saving grace has been the amazing service we have received from 2 staff members Rosie and Ong. They have been superb throughout and I cannot fault them. The rest of the hotel is a complete disgrace Samui Buri Samui Buri, General Manager at Samui Buri Beach Resort, responded to this review Dear Tony,We sincerely appreciate your understanding as we address the concerns raised during your stay. From the very beginning, our goal has been to respond promptly and fairly to every issue brought to our attention.We’ve already provided 18,000 THB in compensation for six rooms impacted by nearby construction, with the adjustment processed through Booking.com. To further enhance your experience, we also upgraded two rooms to our Grand Pool Villas, accommodations valued at twice the original booking price.While we understand there were some challenges, these were limited to certain rooms and specific days, and we acted swiftly to offer solutions, including room changes, which were respectfully declined.More recently, a refund was requested for one unused room over two nights due to an air conditioning issue, even though we had offered relocation at the time. Additionally, we received a request for a 30% discount on food and beverage charges (168,422 THB for six rooms). Unfortunately, we are unable to honor this request.We believe we’ve responded in good faith by also including a complimentary airport transfer (valued at 1,800 THB), bringing the total compensation provided to 19,800 THB. We truly feel this reflects a fair and thoughtful resolution, while ensuring we can continue delivering the quality and service all our guests deserve.Thank you for your understanding, and we hope to have the opportunity to welcome you again in the future under smoother and more enjoyable circumstances.Best Regards,Hotel Management Team

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• User:john j

  Trip type: Couples

  Not what it was-Deteriorated

  15 Feb 2025

  Was a very nice Resort but now becoming tatty and dilapidatedService not the bestNowhere near enough Sun-Beds on beach and ones available need replacing as very old and uncomfortableBreakfast still very goodRooms nice but not the cleanest, good hard beds with good mattresses Samui Buri Samui Buri, General Manager at Samui Buri Beach Resort, responded to this review Dear John,We appreciate your feedback and regret that your experience didn't meet your expectations. We’re committed to enhancing our services and facilities, including addressing the issue with the sun-beds. We’re pleased to hear you enjoyed our breakfast, and found the rooms to be accommodating. We would love an opportunity to serve you again, and ensure that your next stay surpasses your previous experience.Best Regards,Hotel Management Team

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• User:kclark30

  Trip type: Couples

  This is not a 4 star hotel stay away it’s dirty & smelly.

  28 Dec 2024

  The hotel is dirty, old and smelly rooms mine smelt of damp, hairs in bed, the towels were tread bear and dirty. The bathroom had not been cleaned for I don’t know how long it was one of the worst hotels I have ever been. I refused to stay there and had to find my own alternative accommodation at my own expense for 12 days of my holiday. I was not the only person complaining either as I was at the reception another gentleman was complaining about excrement coming up from his toilet. No one at reception could help apart form show me another room that was the same smelly & dirty as there was no manager there to help with changing me to a different hotel that was clean and acceptable to stay in. I am very disappointed with the whole situation as this spoilt my holiday and also cost me thousands more as this hotel is being sold as a 4 * when it quite clearly is NOT. Samui Buri Samui Buri, General Manager at Samui Buri Beach Resort, responded to this review Dear Valued Guest,We appreciate you taking the time to share your recent experience at our hotel and we deeply regret that it failed to meet your expectations. Cleanliness and hygiene are a top priority and we are alarmed to hear of your observations concerning this. Rest assured that we will discuss these matters with our housekeeping team for immediate action.We regret to hear your experience with the reception staff was not more supportive. We assure you this is not the standard we aim to provide and we apologise for any inconvenience caused. While we understand that the circumstances during your stay were far from ideal, we are committed to make positive changes. We hope that you would give us another opportunity in the future so that we can provide you with the superior service and experience we strive to deliver.In an attempt to allay your concerns regarding the hotel's cleanliness, we would be more than willing to arrange a tour of our facilities on your next visit so that you can witness first-hand the procedures we have in place to maintain our high standards. The star rating of our hotel is of high value to us and we are continuously working to improve and enhance our services to maintain that rating. We believe in transparency and ensure that our facilities align with what we advertise.It is feedback like yours that helps us to constantly improve and we hope that we will have the opportunity to welcome you back and exceed your expectations in the near future.Best Regards,Hotel Management Team

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• User:lme_flower

  Trip type: Couples

  Poor reflection of Thailands hospitality

  10 Nov 2024

  Where do I start.. firstly I tend to not take every bad review as given as we all have different expectations for hotel standards. However in this case I felt we had no choice but to share our negative experience at this hotel to help others carefully think about whether they should waste their time and money here.The reception and greeting on arrival set the tone for our shortened stay at this terrible hotel. Very dull and grim reception lobby with staff not very welcoming- can hardly blame them working in that environment. Nothing like the warm and friendly Thai hospitality we have received at the other 4 hotels we stayed at. The hotel in self is quite remote with the surrounding grounds looking over grown and not maintained.Hotel areas are mainly unkept, water features are dirty with grim and scum lining the features and a sprinkling of dead cockroaches in the reception. The room is big but that’s the only positive comment. On closer inspection the room was filthy, had quite clearly not had a deep clean in a long time.Bathroom mirror, tiling, taps etc all unclean, room cupboards thick with dust, all furniture dusty covered in debris- it seems that the bed was the only thing the housekeeping team acknowledged. The room is tired looking, in general the entire hotel looks poorly maintained. I can ignore a well worn hotel but cleanliness is something not to be compromised and is a basic expectation from any hotel accommodation.The restaurant continues the hotel theme, waiting staff are not friendly, the food quality is quite frankly awful. Even basic foods such as a pizza was served barely warm and unpalatable. The breakfast was the worse, very few items and what was available was not worth consuming out of fear of becoming unwell.We had half board stay and was given coupons for each meal which seemed very dated and slightly annoying as staff seemed obsessive on us providing these - there was no fear that anyone would try their luck at a free meal as even the poor stray cat refused to eat what was served to me as smoked salmon.We booked this hotel as part of a package through Voyage Privé, when we complained to the manager we were not offered any way of resolving these issues and she seemed disinterested in the issues we raised. We are far from people who complain over the slightest things as we spend most of our time outside any hotel, but as this place was so terrible with cleanliness we checked out after 1 night of a planned 7 night stay as we refused to let this place dampen our Thailand experience. Be wary of reading positive reviews on this hotel such as on booking.com as we went with the expectation of a good hotel stay to have to leave early due to the terrible experience we encountered. Samui Buri Samui Buri, General Manager at Samui Buri Beach Resort, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback following your stay with us. We are truly sorry to hear about your experience and the shortcomings you experienced during your visit.Your feedback regarding the cleanliness and maintenance of our facilities has been noted. We aim to provide a comfortable and enjoyable stay for all of our guests, and it is clear from your comments that we fell short of our goal in your case. Rest assured, your comments have been forwarded to the relevant departments for immediate attention. We understand that you were not completely satisfied with your interaction with our staff. We take pride in our Thai hospitality and it is disheartening to hear that we didn't meet your expectations in this area.Your feedback is valuable to us and we appreciate your honesty. We're committed to making the necessary improvements to ensure a more enjoyable stay for future guests. We hope that you will reconsider and give us another chance to offer you the quality service you should expect from us. We believe you'll find a vastly improved experience if you choose to stay with us again in the future.Best Regards,Hotel Management Team

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