Aston Denpasar Hotel & Convention Center

Recent Reviews: 402

• User:bobby h

  Trip type: Family

  Terrible Stay

  27 Mar 2026

  Due to a colleague's wedding at the Aston Convention Center, my family and I spent one night in a deluxe room.Although the motel needed renovations and was outdated, it was nonetheless acceptable. The largest problem I had was a clogged toilet at night, which prevented the toilet from flushing and overflowed.The toilet had been fixed when I got back, but sadly, it hadn't been cleaned, so the bathroom was filthy, with remnants of the repairs and an abundance of toilet waste.When I went into the restroom the following morning, I discovered a foul stench and discovered that the exhaust system was also malfunctioning.I'm not sensitive about hotel rooms, but I regret to inform you that this was my first and final visit. Ady Suardi, General Manager at Aston Denpasar Hotel and Convention Center, responded to this review Dear bobbyh41,Thank you for taking the time to share your experience following your recent stay with us at Aston Denpasar Hotel & Convention Center. Please accept our sincerest apologies for the inconvenience and discomfort you encountered.We deeply regret to learn about the issues with the clogged toilet and the condition of the bathroom after it was attended to. This is certainly not the level of cleanliness and service we strive to provide. Your feedback regarding the unpleasant odor and the malfunctioning exhaust system is also very concerning, and we truly apologize for the oversight.Please be assured that your comments have been shared with our Engineering and Housekeeping teams for immediate review and corrective action. We are also in the process of planning improvements to ensure a more comfortable experience for our guests in the future.We understand your disappointment, and it saddens us to know that this experience has impacted your impression of our property. We sincerely hope you might reconsider giving us another opportunity to restore your confidence in our services.Thank you once again for your valuable feedback.Yours sincerely,I Gede Ady SuardiGeneral Manager

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• User:hansadr

  Trip type: Business

  Easy 5/5

  09 Jul 2025

  "I'm absolutely satisfied by this hotel! The location is strategic, situated right in the heart of the city. The service exceeded my expectation, their staff are friendly and responsive.They really go above and beyond to make guests feel comfort and happy. Check in process was so fast, no more than 3 minutes. Special appreciation for PENDI that help us a lot during the stay. I will definitely come back.

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• User:alehator

  Trip type: Family

  Terrible!

  19 Apr 2025

  I absolutely do not recommend this hotel to anyone.When I was choosing a family room, there were two options: one with a king-size bed and two regular beds, and another one with four regular beds. I immediately disliked the second option, so I booked the one with the king-size bed and two regular beds. That room was available at the time of booking, so I reserved and fully paid for it almost two weeks in advance.When I arrived, I was shocked to find out that my prepaid and confirmed room had simply been given away to someone else. They offered me the exact room I had specifically rejected — with four regular beds. That’s how they treat their guests: you pay for one thing, and they force you into something else.Even though the hotel is only 14 years old, the condition of the rooms is appalling. Everything is shaky and poorly maintained, the furniture creaks, and the air conditioners are so loud it’s impossible to sleep. The bed sheets are damp, there are tons of mosquitoes in the room — you just can’t relax. The bathrooms constantly smell like sewage. The toilets are filthy, and I found someone else’s hair in the sinks.I booked and paid through Trip.com and realized this is the first time in my life I skipped reading the negative reviews (which I usually trust the most). It’s obvious the hotel is scamming Trip.com by submitting outdated photos and misleading information.For example, all rooms look neat and clean in the pictures, but in reality — it’s a nightmare. The description says nothing about the hotel not guaranteeing the number or size of beds in the room you book. But the hotel lies and claims it’s all clearly stated and they don’t guarantee anything. Total scam.Strongly not recommended. A huge disappointment.I paid for two nights, but I’m checking out after the first one — this place is so bad, you just need to run and never look back. Aston Denpasar, Owner at Aston Denpasar Hotel and Convention Center, responded to this review Dear alehator, Warmest greetings from Aston Denpasar Hotel & Convention Center. Thank you for writing a review for us here. I am glad to advise that we are now in the progress of maintenance project for every aspect of our building in order to re-alive the excellence of our hotel. Hopefully we will be as shining as new when you return to our property. However, I apologize for any other inconvenience you experienced during your stay with us, such as the different bed type when check in at our hotel. I personally have shared this to the head of department concern for their immediate further action. We have re-trained our staff to ensure the room request by guest should same with the room when the guest check in at our hotel. Thank you again, and we sincerely hope to welcome you again in the future. Sincerely, I Gede Ady Suardi General Manager

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• User:Febria R

  Trip type: Family

  A stretegic hotel at the city center of Denpasar

  23 Dec 2024

  A hotel with strategic location at the city center. It has a good service and the food is varied and tastes good. The best pount is it serves refill drinking water on the corridor completed with its drinking tools in each room so we don't need to worry to get less water and no need to spend more just for buying bottles of mineral water outside. The family room is comfortable and I think all the rooms are spacious with their full set amenities and facilities. Aston Denpasar, Owner at Aston Denpasar Hotel and Convention Center, responded to this review Dear 928febriar,Thank you very much for your positive review following your recent stay at Aston Denpasar Hotel & Convention Center.We are glad to learn that you have enjoyed our facilities and services, especially when you mentioned refill drinking water in room corridor, that is part of our sincere assistance for our valuable guest convenience.We look forward to welcome you back soon.Sincerely,I Gede Ady SuardiGeneral Manager

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• User:jopietrigeany

  Trip type: Business

  The worst 4 stars hotel I’d stayed so far

  29 Oct 2024

  Never ever stay in this hotel, no matter what. Keep in mind: this is a 4 stars hotel. The only reason I don’t rate 1 star because the bedroom is clean. Let me provide you the brief(1) In the 1st day of staying, I laundry my clothes and it was returned damp. I had to dry it using hair dryer. In addition, I had to pay the laundry charge immediately as it’d returned. It can’t be charged to the room (never witness this kind of practice in other 4 stars hotel). Furthermore, I had to proactively contact the front office asking the laundry to be returned.(2) Still about the laundry. In the evening of the 1st day, there’s no laundry list provided in the room. When I ask the staff (when he returned my 1st day laundry clothes), he told me that they are running out of the list, so he told me just to put the clothes (to be laundries) in the laundry basket (box) and tomorrow morning (the 2nd day) it would be picked up by the staff. I followed the instruction and guess what happened when I back to the room in the evening (the 2nd day)? The clothes were still in the box with an empty laundry list form on it. (3) They left a dirty mop (I think used to clean the room) on the table of the living room (I stayed in the Deluxe Premier). This is unbelievable, really unbelievable. (4) I think they have problem with the bathroom piping maintenance. There’s unpleasant stinky smell came out after I use the flush or sink. (5) The TV channels are very limited, around 30 channels only. No CNN, CNA, CNBC, BBC, HBO, etc.(6) The breakfast choices were relatively much much less compare to other 4 stars hotel in Bali. Moreover, majority of the table arrangement is for 10 pax (a big round table) with no preparation at all. Just an empty tables.(7) The room (and front office area in general) had a strong aroma of jasmine flower because they use a kind of aroma oil. I requested to remove the aroma oil from the room. However, the aroma/smell stays for at least 3 days (until the day I checked out). It seems like the aroma is staying forever. A question left is “is this the new standard of Aston Hotel chain globally or only happened in Denpasar?” Aston Denpasar, Owner at Aston Denpasar Hotel and Convention Center, responded to this review Dear jopietrigeany, Warmest greetings from Aston Denpasar Hotel & Convention Center.Thank you for taking your time to share with us. I am deeply sorry to hear that your experience did not meet the level of expectation that we strive to achieve for our guests.I would like to thank you for bringing several issues to my attention, and I personally have also ensured that any necessary actions are being done in order to improve the standards of our laundry, including refreshment training for our Housekeeping team. I have shared the breakfast and the room issues to the related departments for their further and appropriate actions. Your feedback is highly appreciated, thus we could always maintain our commitment to provide service excellence to our guests. I thank you again for your attention to the details of our property, and sincerely hope that I could meet you in person in your next visit to Aston Denpasar Hotel & Convention Center.Sincerely,I Gede Ady SuardiGeneral Manager

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