Bali Swiss Villa

Recent Reviews: 58

• User:Journey37152880061

  Trip type: Solo travel

  Bad.

  31 Oct 2025

  Booked last minute, thought why not for a trip to see my girlfriend, place looked nice in the photos, I was wrong….there were many problems with the room I had booked. The room was too cold.I had a joint room which creeped me out..The blinds would not shut, which faced the highway. Constant fire alarms going off all night, which the thin walls didn’t help. Could even hear the other rooms notifications going off..It has not been updated…water damage in the drywall, the floor is sinking even though i was on the second floor. It’s in a bad area. Do not recommend…… Hotel Manager, Owner at Comfort Suites Houston NW - Vintage Park, responded to this review Dear Guest,Thank you for sharing your detailed feedback. We are sorry your experience did not meet expectations and appreciate you pointing out areas that need improvement. Your comments about room comfort, maintenance, and noise are valuable and will help guide our efforts to enhance the guest experience. We understand how important a peaceful and well-kept environment is and will work to make future stays more pleasant and comfortable.Sincerely, Hotel Manager

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• User:Coastal08112232737

  Trip type: Family

  Low Grade

  02 Mar 2025

  If you have an expensive car, dog, or jewellery don’t go there. Not built for business working ppl, NO WIFI . I Gave them a free Verizon modem because I felt sorry for them. Low grade. Never answer the phone the side doors don’t work, the house keepers steal. Good Luck. Hotel Manager, Owner at Comfort Suites Houston NW - Vintage Park, responded to this review Dear Guest,We sincerely apologize for your disappointing experience. Security, WiFi, and customer service are important, and we regret that we did not meet your expectations. Your concerns will be addressed with our team to ensure improvements. Thank you for your feedback.Sincerely, Hotel Manager

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• User:Suzanne W

  Trip type: Family

  Cockroach, mold, broken window

  31 Aug 2024

  Booked 2 nights at this hotel, as I was in town for a family funeral. The first night was uneventful; the room was ok (Its clearly been several years since the website photos were taken) and the stairways and lobby often had strong chemical cleaner odors (enough to make my eyes water).The second night, as we prepared for bed, my sister spotted a giant cockroach on the wall. Since the room phone did not work, she went to the front desk to alert the staff. The attendant offered no apologies, and stated that the roach we saw was really a "water bug" and that they can get in through the AC units. The attendant gave my sister a can of roach spray and said we could use it. There were no offers to inspect the room or assist. When asked if there were other rooms available, the attendant said the hotel was fully booked. They said we could go to another hotel, but they could not offer any refunds because we booked through Expedia.We managed to kill the cockroach ourselves (a google image search identifies it as such), and during the ordeal discovered that the curtains were hiding a broken window with several cracks and a hole as big as a quarter, and water damage and mold on the walls around the AC unit. It looked like towels had been stuffed along the underside to collect moisture.At this point it was clear we should no longer stay in the room. It was close to 11pm, and it was very inconvenient to have to pack up and book another hotel. We brought the dead cockroach down to the front desk, where a different attendant was stationed. We relayed the myriad issues with the room to this attendant, stressed that the hotel management needed to address them before any guest stayed in the room again, and returned the keys.I began a customer service chat with Expedia on the way to our new hotel to request a refund, since the hotel said they could not. The agent told me that the hotel is responsible for issuing refunds, not Expedia. Was the attendant that told my sister there was nothing that could be done lying or using the third party booking as an excuse to provide poor service? Thankfully, Expedia has opened a claim with the hotel to seek a refund. I hope the hotel does the right thing and not only issues the refund, but brings this room up to a habitable state. I would not recommend staying here, given the dismissive, unhelpful attitude of the front desk staff and the health hazards we were exposed to. Hotel Manager, Owner at Comfort Suites Houston NW - Vintage Park, responded to this review Dear Guest,Thanks for sharing your thoughts about your stay. On the basis of your comments, I have personally taken action to investigate these claims, and we will take immediate action if necessary.Sincerely, Hotel Manager

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• User:Z2590AHjessicar

  Trip type: Family

  Not worth it

  23 Jul 2023

  The entire hotel smells like mildew. Walked into our hotel room that smelled even worse. Stains on couch and our when I moved the lamp in the room, concrete fell all onto the floor. I asked the front desk who worked on Saturday morning (7/22) and asked that they cleaned the room while my family was gone pretty much all day, but she ignored the request and our room was not cleaned up when we returned. Lady in the front at nights is cool, and she deserves a better workplace though.Hotel is under renovation which was not stated on the website which would have kept me from getting. Room here in the first place had I known beforehand.Breakfast was mediocre and partly cold. They even ran out of syrup when a large crowd was ready for waffles.I will never recommend this place. Guest Relations Manager, General Manager at Comfort Suites Houston NW - Vintage Park, responded to this review Dear Z259)AHjessicar, We are gutted to know that your recent stay at our property was not up to the mark. On behalf of our entire staff, please accept our sincere apologies. We take feedback very seriously, and please be ensured that we will work on your concerns diligently so that no other guest experiences what you did. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We would hate to lose a valued guest like you and we sincerely hope you will give us another chance to host you better.

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• User:Violet099

  Trip type: Couples

  Great staff encounter

  20 Apr 2023

  The rooms were fine, limited amenities (vending machines, breakfast bar). We had left some items in the room and Tiffany was very helpful guiding us through the process of recovering them. Very Much appreciated. Guest Relations Manager, General Manager at Comfort Suites Houston NW - Vintage Park, responded to this review Hi Violet099, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We have shared your feedback with our staff to ensure we continuously work on bettering our services. Thank you for your kind words to our staff especially Tiffany and we look forward to your next visit.

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