Bintang Baru Villa Sanur

Recent Reviews: 5296

• User:Orlando S

  Trip type: Family

  Relax experience

  13 Apr 2026

  We came here for my brother’s wedding. The service was great. Marcos and Kali were great with us. They always tried to accommodate our group of over 20. Gestor de Experiencia, Guest Services / Front Office at Decameron Baru, responded to this review Dear Orlando S, thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the service provided by our team, particularly Marcos and Kali, who strive to accommodate all our guests' needs. It is always our goal to ensure that every group feels welcomed and well taken care of, especially during special occasions such as weddings. We appreciate your feedback and will continue to work hard to enhance our services. We hope to have the pleasure of welcoming you back in the future for another memorable stay.

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• User:SophCori

  Trip type: Couples

  Save your chairs on the beach early, before 7h0am.Swim on the right side of the beach close to pier, beautiful fish

  30 Mar 2026

  My overall review is 10/10. Loved Decameron Baru!We traveled via Air Transat Toronto -Cartegena. We arrived late evening, airport customs went well. The West Jet representative got us a private Taxi. It took about 1h30 to the hotel. The taxi driver did not speak English, so it was quiet.Our representative Jesuito was very good at the hotel -he was friendly and booked tours for us.Once at the hotel, we quickly checked in, although there was a language barrier, we were able to understand each other.Beach -Beautiful!! if you swim on the right side, where the pier is, in the morning or when not as wavy, you can see beautiful fishes swimming around you, there was numerous crabs on the rocks as well. Water was clear and warm. There was some 'rocky/shells' area on the beach, you can navigate around, same thing when you go in the water, worse when more wavy. We were up early, claimed our chairs around 6h30-7h00am. if you wait too long you risk on having a hard plastic chair instead-it happened once and was very uncomfortable. I definitely got bitten by mosquito's right before sunset... I would strongly advise to bring bug repellant for late afternoon/evening.Room-We had an ocean front room, got the preferred package. Worth it. We had water bottles, beer and soda refilled everyday. We even asked for extra water bottles at front desk and it got delivered every time. The room was nice and clean. Beautiful views. AC worked well, quiet -it had started leaking on the last day we were there. Bed was a bit on hard side.Food-It was delicious. We experienced the local Columbian food at the buffet, fresh fruit, diverse food daily, there was even an ice cream bar. Because of preferred package we could eat at the Italian restaurant for breakfast and lunch. I found the buffet was better for breakfast but the lunches were delicious at the Italian restaurant. The servers were great. Even if they had limited English, we were able to communicate easily enough. Friendly and by the end of the week they brought us our drinks without even asking. All of our interactions with staff in that restaurant was awesome! Thank you. There was staff that stood out at the Buffet, Roseta Del Rosa, she welcomed us on our first day, we learned a few more words in Spanish, she was awesome, warm and friendly -thank you!Drinks -Very good overall. We had preferred drink at the pool but there was not the premium alcohol we liked. Beer was good, their drinks were good and wine was good. This is a first for me at a resort. Best part is that I was not sick (I normally am with tourista gastro issues).Tours-we did the bioluminescent plankton -very cool, highly suggest, it was right behind the resort, maybe a 5 min boat ride. They spoke with us in English separately so we understood the instructions. Thank you! We bought the pictures.-We did the Rosario Island -Very nice, went to a aquarium on one of the island, 1/2 a day tour. The guide was very nice, she spoke to us on the side and provided great information. The tour ended on playa blanca, the beach itself is very nice, beautiful sand and clear warm water. It was a busy place, glad we visited but I wouldn't stay there very long, the merchants are on you to buy 'free' chairs and etc. It wasn't the cleanest in spots.-We visited Cartegena with private Taxi. The city is nice, many shops and little trendy/cute roads. It was a very warm and sweaty day. The Taxi driver was friendly enough, we spoke via google translate to understand each other, he did not speak English at all. He brought us I'm pretty to his friend who sold things that I explicitly stated we weren't interested... I requested several times that we wanted to eat at a local Columbian restaurant... he ended up bringing us to a developed part of town with high rises and a lot of American chains and dropped us of to an American restaurant, they did have 2 authentic Columbian meals. They were both good.Spa -We had a nice couple message. My massage was 'okay'.Pool -We went mostly to our preferred pool in late afternoon. the pool water was quite warm. The bar tender was nice.Wifi -we had wifi in our room and in the main area of the hotel.There lots of birds, iguana's, gecko's, the vegetation is beautiful, grounds are generally well maintained.I would definitely go back! Gestor de Experiencia, Guest Services / Front Office at Decameron Baru, responded to this review Dear Sophie, thank you very much for your detailed review and for rating your experience a perfect 10/10. We are delighted to hear that you enjoyed your stay and appreciated the beautiful beach, the delicious food, and the friendly service from our staff, especially Jesuito and Roseta Del Rosa. Your feedback regarding the tours and the vibrant local culture is invaluable, and we are glad you had the opportunity to explore the area. We also appreciate your suggestions about the beach chairs and the importance of bug repellent. We look forward to welcoming you back for another memorable stay in the future.

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• User:Cori P

  Trip type: Couples

  Beautiful Location! Some Considerations.

  29 Mar 2026

  Highlight: Outstanding location! The beach and grounds are beautiful. The bioluminiscent tour and the Rosario Island tours from the front desk were amazing!Pros:- Oceanfront room was lovely. Great views.- Generally good food, some really great meals. Especially lunch at the "Italian" restaurant. (If you don't speak Spanish, you will not understand the menu - but the food will still be really good!)Cons:- A basic knowledge of Spanish would be very helpful at this location. Staff just does not know English.- It is a lengthy distance from the airport which adds time to airport transfers and excursions.- If you upgrade, you can have breakfast at the "Italian" restaurant, but they don't have a breakfast menu and you will be asked to "just order anything." This might be ideal, except the servers don't speak English. We found breakfast at the buffet to be quite varied, generally very tasty, and much easier to select.Considerations:- Upgrading was ideal for the room, but was not really worth it for the "premium alcohol." The only "premium" bar was at the "preferred" pool. If you do upgrade, consider having lunch at the "Italian" restaurant. It was wonderful. Also, they will provide you with additional bottled water if you request it at the front desk and persevere with your request.- When folks advise that you need to be up early (6:00 - 7:00 am) for beach chairs, it is entirely true.- The Spa was meh. Not sure I would choose that again.- The resort can be very loud. It seems to depend on the night. The entertainment seems to happen both at the main stage and in the lobby. If it is not in the lobby, the chairs on the deck are wonderful to looking at the stars in the dark night sky. Gestor de Experiencia, Guest Services / Front Office at Decameron Baru, responded to this review Dear Guest, thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our outstanding location and the beautiful beach and grounds. It is wonderful to know that you found the bioluminescent tour and the Rosario Island tours to be amazing. We appreciate your positive feedback regarding the oceanfront room and the meals at our Italian restaurant. Your insights regarding language and dining options are valuable, and we will certainly take them into consideration to enhance our guests' experiences. We hope to welcome you back in the future for another memorable stay.

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• User:G8715ZEbeckyk

  Trip type: Couples

  Vacations are what you make it! Focus on the good and enjoy where you can!

  26 Mar 2026

  Overall we had a nice and relaxing vacation at Decameron Baru.Resort grounds: Large property and well maintained, lots of steps and walking but we liked it.Resort staff: Overall good service and friendly staff. As always some are more likeable and enjoyable than others. Most staff only have limited English skills as well.Room: Spacious and clean, comfortable mattress and pillows, short on luggage racks and almost no closet space, all TV programs are in Spanish so we did not partake. No big deal!Restaurants; 1 Buffet, 3 a la cartes. The buffet was a large, open air restaurant but with netting to keep birds and other animals out. Reservations for the a la cartes had to be made the day of dining at the front lobby. It just required lining up and waiting to see the person taking the reservations.Food quality: Hate to say it but it was pretty bad. Colombian food is bland to begin with but the cooks at this resort could really do with some training. The pork was always dry and hard, the beef was tough and undercooked and the chicken was always slimy and undercooked. Each time I ate at the beach bar for lunch - I had to send the food back to request that it be cooked longer even though I asked for that in the first place. I did not see pepper the whole week we were there. We did find hot sauce but when others saw it they also used it and then it was done and they didn't have any more! Lastly I really expected the coffee experience to be better. We did have coffee at the lobby bar in the morning and it was a notch above the dismal coffee at the buffet.Beach: Private beach that was quite rocky - I am surprised they haven't cleared those rocks away. But being a private beach there was no worries leaving your bag on your chair while you swam. The water was nice and calm as well. There were some vendors off to the side of the beach and they did not pester you! It was really refreshing. There was a shortage of beach chairs and palapas so you had to be down at 6 am to get chairs and a palapa. If you arrived at 8-9 am you would get the last of the chairs but would have to struggle to get tree shade. There was a beach bar and a beach grill with tables and chairs with a limited menu. Upgrade: We took an upgrade package Standard Plus and it was hundreds extra. They claimed better food, room location, private pool and premium drinks. We were given gold bracelets and did not experience any value for the upgrade. We were placed on the third floor with a pool view while another couple we met who didn't upgrade had ground floor overlooking the garden and pool. There was absolutely no difference in food. On a few occasions we had breakfast at the Italian restaurant that converted to breakfast in the mornings. There was no menu and with limited English speaking waiters we had to guess what we could order. The food tasted the same as the buffet. The private pool was full of parents yelling at their kids half way across the pool while they laid in the sunchairs. And lastly we were served the same liquor as everyone else. The upgrade was a scam - don't bother. Gestor de Experiencia, Guest Services / Front Office at Decameron Baru, responded to this review Estimada Sra. Becky, Reciba un cordial saludo del hotel Decameron Barú, agradecemos que se haya tomado el tiempo de comentarnos su experiencia en el hotel ya que esto nos permitió conocer en detalle la situación que afectó su estadía. En cuanto a su inconformidad, extendemos una sincera disculpa. Lamentamos su insatisfacción y reiteramos nuestro deber de realizar la gestión necesaria para que esto no se vuelva a presentar. Así mismo y con el fin de darle formalidad a su caso lo invitamos a radicar su solicitud en el siguiente enlace: https://www.decameron.com/es/co-registro-pqr Esperamos verlo pronto disfrutando de nuestros destinos y así mejorar su experiencia. Siempre será un placer poder atenderlo. Cordialmente Carlos A. Perez Asistente Servicio al huesped

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• User:kmarquezp

  Trip type: Family

  100/10!

  14 Mar 2026

  It's a beautiful place, but the staff was amazing and they all treat you like family. They made my time at the hotel just wonderful.El lugar es hermoso, pero la atención y el trato tan cálido de todo el staff (TODO el staff) hizo de mi estadía una experiencia maravillosa. Gestor de Experiencia, Guest Services / Front Office at Decameron Baru, responded to this review Dear Katherin M, thank you very much for your wonderful review. We are delighted to hear that you found our location beautiful and that our staff made you feel like family during your stay. It is our goal to provide exceptional service and create memorable experiences for our guests. Your kind words will certainly motivate our team to continue delivering the best possible hospitality. We hope to welcome you back in the future for another amazing experience. Thank you once again for your feedback.

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