Candi Beach Resort & Spa

Recent Reviews: 1590

• User:Mikkel T

  Trip type: Couples

  Absolutely stunning and amazing

  02 Jun 2026

  My wife and I spent our honeymoon at Candi Beach Resort & Spa, and everything was absolutely amazing from start to finish.The resort itself is beautiful, with stunning surroundings, excellent facilities, and a relaxing atmosphere that made our stay truly special. What stood out the most, however, was the exceptional hospitality from the entire staff. Everyone was incredibly friendly, attentive, and always willing to help with anything we needed, making us feel genuinely welcome throughout our stay.As a wonderful surprise, the hotel staff even arranged a special honeymoon celebration in our room. This thoughtful gesture meant so much to us and made our honeymoon even more memorable. It was these personal touches that really set the resort apart.We cannot thank the team enough for making our honeymoon such an unforgettable experience. We would highly recommend Candi Beach Resort & Spa to anyone looking for a beautiful and relaxing getaway, and we hope to return again in the future. Operational Manager, Other at Candi Beach Resort & Spa, responded to this review Dear Mikkel,Thank you so much for your beautiful and heartwarming review! We are absolutely overjoyed to know we made your honeymoon absolutely amazing and unforgettable. It was our greatest pleasure to welcome you and your wife, and we are so happy you loved our resort, facilities, and the relaxing atmosphere. Our team works hard to give every guest warm, attentive service, and knowing it made your stay so special means everything to us. We were truly delighted to prepare that little honeymoon surprise for you, seeing you happy is the best reward for us.Thank you for recommending us so highly. We look forward to welcoming you back with love, whenever you return to Bali.Warm regards,Catur SugengOperation Manager

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• User:Jennie1008

  Trip type: Friends getaway

  Wow amazing experience

  21 May 2026

  The resort is amazing. The location is excellent, the staff are so accommodating and friendly, nothing is too much trouble. The food at the Ocean Terrace was 2nd to none and so much choice! Our waitress Ayu was so lovely and suggested so many wonderful places to visit. We also enjoyed a complimentary afternoon tea with an Indonesian twist. We stayed in a Pool Villa so were not disturbed by the conservation project. Please let do not let this put you off as they offer a free transfer to Virgin Beach and you can relax by the main pool, enjoy the spa and so much more. We will definitely be staying here again! Operational Manager, Other at Candi Beach Resort & Spa, responded to this review Dear Jennie,Thank you so much for this absolutely wonderful review, it truly made our day reading your kind words!We are over the moon to know you had such an amazing experience and loved our resort, location, and the service from our team. It means the world to us that you enjoyed the food at Ocean Terrace Restaurant and appreciated the great variety and we will be sure to pass on your special thanks to Ayu for her wonderful recommendations and care. We are also delighted you loved the complimentary afternoon tea and your lovely stay in the Pool Villa.Thank you so much for your understanding and for encouraging others not to be put off by the ongoing conservation project. Your support means everything to us.We can’t wait to welcome you back again for another perfect stay very soon!Warm regards,Catur SugengOperation Manager

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• User:iTravelWellness

  Trip type: Couples

  Hotel is misleading guests

  09 May 2026

  I genuinely feel like this hotel is misleading guests. Avoid this hotel at all costs if you are booking for the “peaceful beachfront” experience they continue to advertise everywhere.We booked Candi Beach Resort & Spa back in September 2025 for a March 2026 stay. The hotel heavily advertised beautiful beachfront views, serenity and peaceful surroundings both in their marketing and even in the booking confirmation itself. What they DIDN’T tell us was that the beach directly in front of the resort would later be completely disrupted by major coastal construction works and beach closures.The most concerning part is that the hotel is STILL plastering social media and promotional material everywhere showing calm beaches and paradise-style beachfront settings which currently do not reflect reality at all. Guests are clearly still being encouraged to book based on an experience the hotel knows is significantly affected.Yes, the works may be government-led, but the way this hotel handled the situation was honestly disgraceful. We discovered the issue ourselves via social media — not through the hotel. We contacted the hotel multiple times to try and resolve things but they refused to refund us and repeatedly hid behind a “non-refundable” policy despite admitting the beach was closed.So despite multiple attempts to resolve this issue with the hotel, all they kept telling me was that it was a non refundable rate. But what the hotel didnt realise is that I know my rights! So on the day of the booking, we did NOT check in. As other guests have also mentioned in reviews, guests are apparently asked to sign waivers at check-in relating to the beach situation. My advice to anyone affected is to think very carefully before checking in and, if necessary, speak to your Visa or Mastercard provider regarding your options.It was only AFTER we escalated the matter into a chargeback dispute with our card provider that they suddenly agreed to refund us. That alone speaks volumes.I actually received two emails from the hotel within hours of each other weeks after the chargeback was raised. The first said that because we had not checked in, no refund was due because the booking was non-refundable. Then, just hours later, another email suddenly arrived saying management had “re-reviewed” the case and agreed to refund us as a “gesture of goodwill”.Funny timing considering our card provider had already contacted them regarding the dispute.They then stated the refund would arrive within 14–28 days. The refund never arrived from the hotel within that timeframe. Instead, the refund ultimately came via the chargeback process through our bank.What makes this even more disappointing is that we are repeat guests of Maya Ubud Resort & Spa, which staff previously told us is a sister property under the same management. We have always loved Maya Ubud, but after this experience my trust in the wider group has been seriously damaged and I will genuinely question booking with them again in future.I honestly think this hotel is playing a very dangerous game by continuing to market a tranquil beachfront paradise while knowing full well the beachfront experience has been massively impacted.Future guests: do your research VERY carefully before booking. I hope my review helps some people because what the hotel is doing is very wrong. If you read my reviews, you will see that I always aim to stay fair and reasonable when reviewing Operational Manager, Other at Candi Beach Resort & Spa, responded to this review Dear Valued Guest,Thank you for taking the time to share your experience, even though you did not end up staying with us. We truly understand your disappointment and frustration, and we appreciate that you always aim to be fair and reasonable in your reviews, we respect that greatly.We would like to gently share our side of the situation openly and honestly, as transparency is always our priority. The coastal protection project started in the first week of February 2026, which was after you made your booking in September 2025. This is a government-led project with timelines and details that were not confirmed or announced until shortly before work began, like many infrastructure projects, it was not something we could foresee or advertise against when promotions or confirmations were sent out earlier. As soon as we received official notice, we updated all our booking platforms, website, and social media, and began informing every guest directly via email, messages, and at check-in. well before your planned arrival in March 2026.Regarding our policies: We always clearly state our booking terms, including non-refundable rates, in all confirmations and during the booking process, as required in our industry. However, as soon as you reached out with your concerns, we listened carefully and did our best to assist, even while following our standard procedures. We truly never intended to mislead anyone; our team works hard every day to be open and fair, and we only ever show photos and descriptions that reflect our resort at its best, while also clearly communicating temporary changes once they happen.We are proud to be part of the same group as Maya Ubud Resort & Spa, and we value guests like you who have loved our sister property for years. It breaks our heart that this situation has damaged your trust in us and in our group, that is the last thing we ever want. We understand why you felt let down, and we are truly sorry that communication and resolution did not go as smoothly as they should have.We hope that one day, when this project is fully completed and our beachfront is restored even more beautifully than before, you might be willing to give us another chance to welcome you properly, and show you the genuine hospitality and honesty we are known for.Warm regards,Catur SugengOperation Manager

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• User:Z7268WQannw

  Trip type: Couples

  Beautiful East Coast Resort Bali

  05 May 2026

  Beautiful resort, exceptional staff & great facilities. Highly recommend to travelers looking for a relaxing holiday in a gorgeous quiet location in East Bali. Resort is 5 star & staff are definitely 6 stars. We went swimming at Virgin Beach & snorkeling at Blue Lagoon with hundreds of tropical fish-both amazing experiences. We treated us like stars & we made some incredible memories. Also enjoyed our massages & photo shoot😍 Operational Manager, Other at Candi Beach Resort & Spa, responded to this review Dear Valued Guest,Thank you so much for your lovely words.We are so happy you loved our beautiful resort, great facilities, and our team. To hear our staff get the highest stars means everything to us, we always want you to feel special and cared for.It is wonderful that you enjoyed Virgin Beach, snorkeling at Blue Lagoon, your massages and the photo shoot, and made such beautiful memories. We are proud to be your perfect quiet and relaxing place in East Bali.Thank you for recommending us. We would love to welcome you back again soon.Warm regards,Catur SugengOperation Manager

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• User:GREG H

  Trip type: Couples

  Another great holiday at Candi Beach Resort & Spa

  04 May 2026

  We stayed at Candi Beach Resort & Spa again and we really like going there.Our Ocean View suite was top class. They have a lot of other room and villa type options available.The restaurant/s menu options and the food was excellent. We were even able to order two special three course dinners and we were really impressed with the result. One dinner was traditional seafood 'Bakso' which was cooked at our table, and the other dinner was fresh lobster 'Balinese style' also cooked in front of us. The Executive Chef and his team are first class and nothing is too hard for them to do.The hotel grounds are spacious and very peaceful and they have three swimming pools.The staff and management are wonderful and always smiling and are happy to carry out any request.There are a number of other local restaurants outside the hotel close by which give you alternative dining options.Candi Beach Resort & Spa is a great place to relax and unwind and enjoy your holiday away from the normal hustle and bustle of the Kuta area resorts.Congratulations to Candi Beach Resort.We will certainly return again. Operational Manager, Other at Candi Beach Resort & Spa, responded to this review Dear Greg & Joanna,Thank you very much for sharing such a wonderful review with us, and for choosing to stay with us again and again. It is always such a joy to welcome you back, seeing you every day during your stay has become one of the highlights for all of us here.We are delighted to hear that you found your Ocean View Suite top class, and that you appreciated the variety of accommodation options we offer. It is especially rewarding to read how much you enjoyed your dining experiences. Chef Eka and his team take great pride in creating memorable meals, and we are so pleased that the special three-course dinners, including the traditional seafood Bakso and Balinese-style fresh lobster, prepared right in front of you. We will be sure to pass on your kind compliments to them.Thank you for your kind congratulations and for recommending us as a great alternative to busier areas like Kuta. We already look forward to your next visit, and we promise to keep doing our very best to make every stay even better than the last.Warm regards,Catur SugengOperation Manager

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