Club Bali Family Suites @ Legian Beach

Recent Reviews: 207

• User:Reimert C

  Trip type: Couples

  lacking of maintenance

  25 Sept 2025

  The place is full self catering. The rooms are however old and not maintained. The water that they said we can drink gave us Bali belly. The location is very nice and walking distance to the beach and clubs and shops. The swimming pool closes at 18:00.

• User:Shaznbrian

  Trip type: Family

  Absolutely terrible condition, no consideration for safety and unsafe !!!

  06 Sept 2025

  Absolutely terrible, gas leakage from cooktop causing flames which burnt the hairs on my fathers arm when trying to extinguish, complained about gas smell, 10min later still nobody attends the room until my father goes to reception and demands someone come look, we then had bottles removed from our interconnecting rooms promptly, rooms not safe for children nor adults for that matter, requested our money back the next morning as we were not staying any longer in an unsafe hotel with our children, gas issues could have been a lot worse. Our children were sleeping less than 1 metre from the kitchen cupboard where the gas bottle is located. Management declined our refund but offered an alternate room as they stated the issue was fixed as they removed the gas bottles from our rooms as requested by us, though we were then unable to use any cooking facility or even boil a kettle as it was all cook top, obviously we declined and luckily we paid with a third party EXPEDIA who were considerate and understanding and refunded all but 1 night accommodation. Rooms are not what is shown in photos they are very outdated and room cabinetry is in poor condition, pull out bed/couch was hard as a rock and disgusting I was ashamed for my children having to sleep on it, bathrooms poor with painted baths and taps that barely stuck to the benchtop, pools are far from the apartments which is deceiving in photos as it looks as though they are close by, would not recommend to anybody to stay !!

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• User:Roger W

  Trip type:

  Disastrous accommodation

  08 Aug 2025

  Air con took 3 attempts to fix, toilet cover replaces, curtains replaced, blankets needed as there were no covers on bed, room not cleaned when we entered, disgusting smell of old garbage, 2 broken chairs, no globes in 3 of the lamps, fridge replace, water container replaced. Husband zapped by electrics in wardrobe, I ripped my hand open trying to open an outside door.Walked out of residence as they had no wardrobe stayed 1 night( this was a private one) no refund. Club Bali took us to the above, totally revolting, can’t move as there again no refund. As pensioners we feel totally. Betrayed by this experience.

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• User:Benjamin N

  Trip type: Family

  Don’t go to Bali -if you do don’t stay at Club Bali

  27 Apr 2025

  Do Not Stay at this Hotel!!! It is so run down and neglected it’s not even worth the cheap nightly price. EVERYTHING is either damaged or faulty. The beds are as soft as a granite floor. The pull out bed/couch in the lounge is so broken that even the cleaner had difficulty putting it back together. Anything fabric has stains on it and the quality of bedding is atrocious. I noticed some previous guests have mentioned the state of the aircon units, they are 100% correct on all counts. Decrepit, rusted to its core, and leaks. Not only that but they are situated about 2feet away directly outside in line with where you lay your head, and they are overbearingly loud. 100% health risk in the state they are in. So they say you can use the amenities. Ok well the pool is not at the Club Bali site, it’s down a driveway and through reception of Jayakarta Hotel. Also where the restaurant and food is prepared. Which Club Bali patrons must pay for on the day and trust me they will. I had a different charge almost every day for my 6yo and I to eat breakfast. Menu did not alter during our stay. So if you want to have a swim, make sure you bring a towel provided by Club Bali as The Jayakarta WILL NOT provide you with a towel to use as with the other guests, citing “different management”. Plus the towels Club Bali provide are worn and old white with blue stripes whereas the Jayakarta provides good quality green and blue towels so definitely one way of making a club Bali guest stand out and feel second class. No matter how polite the towel guys were asked they would not lend a towel to dry off. But wait there’s more! We had organised transfers to the hotel upon arrival and after the lengthy wait to get thru customs to walk up and down past all the drivers with signs our name was not to be found. For context it was late afternoon. Upon calling the hotel and having a family member that was already at the hotel question the whereabouts, if at all of our driver it quickly became apparent that there was no driver and I would have to find transport to the hotel myself. Mind you I am travelling with my 6yo daughter and it’s her first overseas trip anywhere. We were both stressed out and I was furious with Club Bali as I made sure I had airport transfers. Same when leaving, early morning departure and no one at reception, no driver, nothing! I had to race up to the Jayakarta reception and book a taxi as dragging my daughter and our baggage out to the street was not what I had in mind. Taxi eventually arrived, but the driver took us on a longer route obviously to get more $. I’ve been to Bali 14 times now, I’m 51, and I will NEVER return as not only is the hotel run down, so is Bali itself. Also IT IS NOT AS CHEAP AS IT USED TO BE!! They sting you for everything. The shop items are the worst I’ve ever seen and the harassment to buy by shop vendors is far from pleasant. The food is sub par. You will struggle to find food that a child under 10 enjoys that’s reasonably healthy. I even bought McDonalds for my daughter and my cousins kids and they all said it was yucky. I’m not finished! My daughter got a small zap when plugging in my iPad, the cords were already in the socket, she was just putting the cord into the iPad and it shocked her. The hotel backs onto a rubbish tip where they simply dump all the offerings that are collected at the end of each day. Reception was hit and miss, sometimes there was someone there, sometimes not! I asked for some information on our flights which they said they’d find out for us and they obviously forgot. Don’t book a taxi/driver thru reception as they will rip you off with a smile on their face. For example, a trip to Bali Zoo and back, 7000000Rp. As it was my first day and my daughter really wanted to go I just accepted it not thinking and realised during the trip of how much that actually was. They will try to get you to stop at Silver factories and coffee plantations along the way as they obviously get commission. So basically we are just walking wallets and there is no going above and beyond, it’s the bare minimum for maximum dollar. So I warn anybody contemplating staying at this hotel or actually anyone going to Bali, don’t do it, go somewhere where it’s not a filthy disease ridden and safety and risk factor issue. Save your hard earned cash and spend it on something worthwhile as you will feel ripped off and with not much to show from it if you go to Bali or stay at this hotel. Extremely disappointed and regret both the hotel and destination. Never again!!!

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• User:Joelle M

  Trip type: Family

  Child ended up in hospital due to negligence of the property. DO NOT STAY HERE

  06 Feb 2025

  Our son was seriously injured at this hotel due to negligence by the staff. DO NOT STAY HERE. The property is extremely run down and not taken care of. There was a rat in the roof, it was mold and bug infested, and the air conditioners leaked water creating puddles on the slippery tile floor. Maintenance came and ‘fixed’ the AC. But the issue kept occurring. Our son ended up falling and hitting his head so hard we had to take him to the hospital for a CT scan of his head as he was vomiting post trauma. The manager did not care. We finally got him to agree to cover the hospital bill as our son was injured so to property negligence. Since we left, he has avoided our phone calls and pretends there is no manager. This place is a disgusting place to stay and is run by horrible people who do not care about the safety of their guests and their families. We got food poisoning from the restaurant. Our kids ended up getting fevers and needing antibiotics. DO NOT STAY HERE.

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