Kokonut Suites

Recent Reviews: 374

• User:Archana N

  Trip type: Solo travel

  STAY AWAY and find yourself a better hotel

  02 Dec 2025

  There is no elevator and they put me in my Dog on the first floor. My dog is old and I had to pick her up and down the stairs and I hurt my back. 2 nights that I stayed there I experienced violation of my privacy, Hotel staff member hurt my dog and then humiliated me in front of guest. The male receptionist use the key to forcefully enter into my room when I did not answer and i was in the bathroom undressed. The Hotel did not respond to his actions. I have attached the photo of the managers reply which is dishonest this is the same person that spoke to me rudely. I would NOT risk your belongings or your safety at this place. There are lots of hotels in the area that will provide better service and be kind.

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• User:mm949494

  Trip type:

  Awaiting £500 refund for 1.5 years

  21 Sept 2020

  My best friend booked this hotel on Expedia 1.5 years ago, cancelled in line with the cancellation policy and never received a refund. A few months later, Michaela from hotel villa took £250 from my friends bank account for no reason and she is now missing £500! We are fighting to get this back in any way we can.

• User:kellya83

  Trip type: Couples

  Birthday break away

  26 Oct 2019

  Sad to be leaving today. Myself and my husband have had a fantastic mini break away to celebrate my Birthday. Hotel very beautiful beatique hotel. From the moment we arrived hotel arranged our taxi to hotel ( organised for return home as well ).All the staff so friendly , helpful from explaining to us about bus into Venice collected tickets From hotel .Bus stop so close to hotel . Couple evenings we walked to Italian restaurant also very close by. Personal touches including candle and cake on my birthday morning at breakfast. Breakfast continental but very lovely adds to the romantic charm of the hotel. Room spotless couldn't fault itA romantic getaway we very sad to be leaving.Thank you so much to everyone at VG for making our holiday so special we will never forget. X lots of love Kelly and Craig Walker. MichelaDolo_Venice, Owner at Hotel Villa Gasparini, responded to this review Dears Kelly and Walker,Thank you very much for the nice words.We hope to see you soon.Best REgards.Riccardo,Michela,Emilia and Cesara

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• User:nickybrighton

  Trip type: Couples

  Not quite sure...

  17 Oct 2019

  Stayed here recently for 2 nights. We arrived approx 12.30 to be told check in was not until 2.30. We decided to hire a couple of hours and explore the area. The local area is lovely but as previous review mentioned, not much around. We finally checked in. Given a sheet with breakfast times etc. Also informed if you wanted clean towels €7.00 And beds changed every 3 days if you wanted more an additional charge would apply. Breakfast in my opinion was just ok. The usual continental affair. The villa is well maintained and the room was clean. We had a classic double at the back of the hotel. Two things which let it down was no hospitality tray in the room and although you don't go away to watch TV, there were no English channels - that I could find anyway. There is a fairly good bus service you can buy tickets at reception for €9.00 return. Villa is approx 45 mins from venice. I did realise this when I booked, but if I returned to Venice I would stay closer/more central next time.

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• User:Helen0987

  Trip type: Couples

  45min bus ride to Venice

  12 Feb 2019

  My hubby booked this hotel through Expedia as a special treat, we arrived at Venice bus station only to be told the hotel was 45min bus ride away!! (This was not on the advert description and we were led to believe this was in city centre, as that’s what the description of the hotel advised).So we ended up getting lost, which then led to a 40min walk to the hotel. Once we arrived at the hotel we got all booked in and was ready for something to eat and drink......Where we discovered there is no restaurant on site, no coffee facilities, and a mini bar in the room with limited stock. The hotel is lovely, well maintained, clean and looked after but the lack of facilities let’s it down!Yes the buses go regularly into Venice but it’s 45mins ride to get there, as the hotel is stituated in the middle of no where!! If you wanted your room clean there was an extra charge, if you wanted clean towels there was extra charge, breakfast extra charge.After spending our first day travelling backwards and forwards trying to find food etc, we called it quits and booked another hotel in the centre of Venice. When we left this hotel we thanked them for their service and explained our reason for leaving ( the staff didn’t seem surprised by this), we didn’t ask for a refund we just cut our loses and left In a nut shell hotel lovely and beautiful but 22km out of Venice, 45 min bus ride, no facilities, nowhere near by to get food etc ( unless you walked 3 miles) and the advert selling the hotel is misleading, not much to do, MichelaDolo_Venice, Owner at Hotel Villa Gasparini, responded to this review Dear guest who books in Italy had the opportunity to stay in a Venetian villa (know them?) At £ 100.00 for 4 nights for two people including breakfast.For this money, £ 10 a head a day he thought he was in the center of Venice? In London he found botique hotel at 10 pounds?)The cleanliness was included as well as the breakfast, she is discreet if she says no, the distance from Venice is 18 km and not 22.Next to us there is both a bar and a restaurant and even in the hotel there is a bar where you can eat.She expressed nice words about the hotel so the low rating had to be given only for the distance from Venice not for everything else.The distance from Venice is the only thing on which you should not express a judgment as it has all the tools to evaluate the distance from the hotel in Venice (google maps) before booking, nothing is hidden.If the tour operator with whom you have booked has made a false publicity, you must give the negative judgment to them not to us.You can negatively evaluate the area around if bad or bad but with (100 Venetian villas in 15 km) and a river that supports them I think this you can not say.Unfortunately, culture is blessed and those who have the eyes to see it.

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