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Mercure Bali Nusa Dua

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Mercure Bali Nusa Dua

locationNusa Dua-Tanjung Benoa, Bali

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About Mercure Bali Nusa DuaAbout Mercure Bali Nusa Dua

Location

The hotel is located in Nusa Dua, close to the Indonesia Tourism Development Corporation (ITDC), only 14 km from Ngurah Rai international airport, 2 km from BICC and next door to Bali National Golf Club. It is situated in a relaxing enclave offering a natural environment with a nod to balinese style.

Facility

The hotel has a lift and features 201 rooms and 8 junior suites. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A fax machine is available for guests' business needs. Lectures, presentations and meetings can be held in one of the 4 conference rooms.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator and a tea/coffee station. A trouser press is provided for guests' convenience. A direct dial telephone and a television with cable channels are provided as well. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower. For extra comfort in the bathrooms, guests are offered cosmetic products. Bathrooms with wheelchair access can also be booked. The hotel has smoking rooms.

Sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. The pool area also includes a hot tub, a waterslide and a pool bar. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Golf is organised by third-party operators. Water sports enthusiasts are offered canoeing. Sport and leisure facilities at the hotel include a gym and aerobics. A spa, a sauna and steam bath are available in the wellness area.

Meals

Dining facilities include a restaurant, a café, a bar and a lobby bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Lunch is an option. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Mercure Bali Nusa Dua Amenities at Mercure Bali Nusa Dua

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Canoe

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      Children's Pool

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

326

Very Good

403

Average

245

Poor

126

Terrible

112

Recent Reviews: 1212

  • User:pravichandra

    Trip type: Solo travel

    Brilliant!

    rating03 Apr 2026

    Great location, excellent amenities, well maintained property with extremely hospitable staff.Thanks especially to Mirah & Ayu for all their help. Mercure Bali Nusa Dua Hotel, Guest Services / Front Office at Mercure Bali Nusa Dua, responded to this review Dear Pravichandra,Thank you for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed our great location, excellent amenities, and well-maintained property.Your kind words about our team truly mean a lot, and we will be sure to pass along your special appreciation to Mirah and Ayu—they will be thrilled to know they made your stay more memorable.We look forward to welcoming you back for another exceptional experience in the near future.Warm regards,Ketut IrianaGeneral Manager

  • User:anggadimas

    Trip type: Family

    Great Service and Relaxing Atmosphere at Mercure Nusa Dua

    rating25 Mar 2026

    We had a wonderful 2-night stay at Mercure Nusa Dua and truly enjoyed every moment of our visit.From the moment we arrived, the hospitality was exceptional. Special thanks to Ms. Manis for handling our check-in smoothly and professionally, making us feel welcome right away. We are also very grateful to Ms. Mitha for the thoughtful room upgrade to a Deluxe Garden View, which made our stay even more special.The room itself had a charming vintage style, yet remained very comfortable, clean, and well-maintained. The peaceful garden view added a relaxing ambiance that made it easy for us to unwind and fully enjoy our time at the hotel.Overall, the service, comfort, and warm hospitality exceeded our expectations. Thank you to the entire team at Mercure Nusa Dua for making our stay memorable.We look forward to returning on our next trip to Bali. Mercure Bali Nusa Dua Hotel, Guest Services / Front Office at Mercure Bali Nusa Dua, responded to this review Dear Mr. Dimas,Thank you very much for sharing such a wonderful review of your recent stay with us.We are truly delighted to hear that you had an enjoyable 2-night experience and that our hospitality made a positive impression from the moment you arrived. Your kind recognition of Ms. Manis and Ms. Mitha will certainly be shared with them - they will be very pleased to know their efforts helped make your stay extra special.It’s also great to know that you appreciated the charm of the room, as well as the comfort, cleanliness, and relaxing garden view. Creating a peaceful and memorable environment for our guests is something we take great pride in.Your kind words about our service and team mean a lot to us, and we’re thrilled that we exceeded your expectations.We look forward to welcoming you back on your next trip to Bali.Warm regards,Ketut IrianaGeneral Manager

  • User:404janicei

    Trip type: Friends getaway

    Bali magic in Nusa Dua

    rating14 Feb 2026

    Just back from an amazing few days in the Mercure hotel. The staff were amazing and big shout out to Sakthu whose friendly banter in the mornings brightened the day. Food and accommodation was fabulous and we will definitely be back... Hopefully towards the end of the year. Great value for money.... Thanks Rachel and Janice Mercure Bali Nusa Dua Hotel, Guest Services / Front Office at Mercure Bali Nusa Dua, responded to this review Dear Rachel and Janice,Thank you so much for your wonderful review.We’re absolutely delighted to hear you had an amazing few days with us. It’s especially lovely to know that our team made such a positive impression, and we will definitely pass on your special shout-out to Sakthu. He will be so happy to know his friendly morning banter helped brighten your days!We’re also thrilled that you enjoyed the food, accommodation, and found your stay to be great value for money. That’s exactly the experience we hope to create for every guest.We can’t wait to welcome you both back hopefully towards the end of the year as planned! Until then, thank you again for choosing to stay with us.Warmest regards,Ketut IrianaGeneral Manager

  • User:Kate B

    Trip type: Couples

    Too many sales people

    rating08 Jan 2026

    This hotel is in a lovely location. The facilities are great and staff mostly friendly. The only downside is the constant up selling from staff members when having out morning breakfast.. it detracts from the quiet holiday vibe Mercure Bali Nusa Dua Hotel, Guest Services / Front Office at Mercure Bali Nusa Dua, responded to this review Dear Valued Guest,Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed our lovely location, facilities, and the friendliness of our team.At the same time, we sincerely appreciate your feedback regarding the experience during breakfast. We apologize if the approach felt intrusive and detracted from the peaceful holiday atmosphere you were expecting. Your comments have been shared with the relevant team to ensure a more subtle and comfortable guest experience moving forward.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even more relaxing stay in the future.Kind regards,Ketut Iriana - General Manager

  • User:273linaw

    Trip type: Friends getaway

    Horrifying - dilapidated hotel with health hazard

    rating24 Dec 2025

    Hotel is in dilapidated state.While the service provided was satisfactory, I must express my disappointment as I do not believe this establishment meets the standards of a 4-star hotel. In fact, I would hesitate to even rate it as a 2-star, finding it more akin to a 1-star property. As an Accor member, I had chosen to stay here for a single night before my flight the following day.Upon entering my initial room, I was concerned to observe the presence of mold and a distinct musty odor. I promptly requested a room change, which was accommodated. However, the alternative room presented its own issues, as the balcony door was unable to close properly. Consequently, I decided to cancel my reservation and relocate to another hotel. I found this to be the shabbiest hotel I have encountered.I am curious as to what may be occurring within Accor, especially given that the hotel itself does not appear to be particularly old. While my cash payment was refunded, the points payment was not. I intend to submit a formal complaint to Accor once my holiday concludes.Additionally, I suspect that the hotel may have restricted the uploading of photos online. Therefore, I advise caution when viewing the online images.

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