Puri Purnama Villa

Recent Reviews: 408

• User:30sheryl

  Trip type: Solo travel

  Price Gouging During Fire Emergency

  19 Jul 2025

  I am a local from WA evacuated due to the Burdoin Fire. I called and was extremely grateful to get the last room available even if it was expensive, a King Suite for which they quoted me over $300/night. I expressed that I was exhausted and stressed having just packed in a hurry and I had my cats as well and asked if they had an evacuee rate. They lowered the price to $286 and the new gal at the desk waived the pet fee. I was excited to see my luxury room. The room was relatively clean but the bedspread was wrinkled, there was a carpet stain and a McDonald’s drink lid on the floor. None of this would have even been an issue for a room at a much lower price but I guess I was looking forward to a little luxury. Regardless, I didn’t care, I was safe and could relax and hopefully watch TV and let the smoke induced headache dissipate. The TV didn’t work, however, and when I went to call the front desk, I learned the phone didn’t work either. So I called the hotel from my cell phone and they said they’d send someone up right away. No one arrived. The toilet was running intermittently all night. After grabbing the free breakfast, I asked again at the front desk about the remote and asked if they had instructions on how to work the remote and could they fix the running toilet. They didn’t know but said the manager would go up and show me. Turns out it was disconnected but she got it plugged back in. She apologized for not coming up the previous night and said she went to the wrong room. No word on the broken phone or running toilet. Despite the do not disturb sign, housecleaning came knocking on the door a bit later. I gave them my trash bag and tried to get back to my nap. A bit later there was another tap on the door and I was instructed to go to the front desk as I needed to vacate the room. What? I called the front desk and was advised that I only had a reservation for one night. No one said anything about that and i assumed incorrectly that being evacuated meant that I might be here for at least a few days. I would have likely kept looking for another room had they let me know this before taking my money. My frustration was growing and I decided to look at the regular pricing for the King Suite on a Saturday night. On the Choice Hotel website, the highest price for this room for the following Sat night was $254 but member price was $205. So I would appear that this hotel took advantage of my situation and shortage of hotel rooms during a fire emergency to jack the price up. I think that’s against the law but maybe not in Oregon? I will be looking into this further. In any case, if you’re looking for common sense, humanity and integrity, go elsewhere.

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• User:josephdX149JA

  Trip type: Solo travel

  Old school, awesome customer service.

  19 Jul 2024

  Outstanding, attentive staff, new fav stay in The Dalles supplanting Cousin's, not modern but clean, cool n quiet, solid breakfast, pool, hot tub, excellent location, view of Columbia River n Dalles dam, walkable sit down dining, near fast food n C stores, ...

• User:klemoyne

  Trip type: Couples

  Pretty basic motel...

  30 Jun 2024

  We stayed at this Comfort Inn twice...at the beginning and end of the trip. It was conveniently located...pretty basic motel...room quite clean. Our only issue was with the hot tub...it had a funky smell both times. We really noticed it when our swim suits dried...we had to wash them twice to remove odor...

• User:KJ9000

  Trip type: Couples

  Good enough

  10 Dec 2023

  Not many choice hotel options in the Columbia Gorge, this one’s good for a quick stay. Overall I give it 3 1/2 but that’s mostly due to getting an upgraded room with the full kitchen as we’ve been on the road for days and having a full kitchen was a nice change to a mini fridge.Room was large, and generally clean, but very dated And our full kitchen room had a odd room layout, but was functional. That was very hard, but did have a little give, was not good enough for good sleep.Breakfast in the morning was functional with some warm options .Check in was friendly, and paid attention to our special request, check out there was no one at the desk just to drop off the keys .One down side of our room will be near the side door next to the smoking area, looking for us that did not impact our stay only impacted us upon packing out in the morning Overall good for a night, if you’re traveling through

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• User:KFpelican

  Trip type: Family

  Compared to other hotels in the area a good value for your $

  13 Oct 2023

  83 years old and traveling solo I felt very safe there.Even tho room was on freeway side, I never heard traffic. Easy off / on from I84A nice breakfast selectionChris, the breakfast person very friendly and kept the breakfast area very clean. Often offering to clear dishes for those finishing.