Quest Hotel Kuta

Recent Reviews: 572

• User:Mike W

  Trip type: Couples

  All good but disappointed with evening meal quality. Too much variety reduced food quality.

  11 Apr 2026

  Good hotel with helpful staff Customer Care Valentin Hotels, Guest Services / Front Office at Valentin Reina Paguera, responded to this review Dear Mike,Thank you for sharing your feedback. We’re glad to hear you found our hotel and staff helpful during your stay.Many of our guests enjoy the variety of food we offer at dinner, as we strive to cater to different tastes. However, we understand that preferences can vary, and we appreciate your input. We will certainly take your comments into account as we continue to enhance our menu and ensure we meet the expectations of all our guests.Thank you again for your review, and we hope to welcome you back soon.Best wishes, Juan Mulet and all the team at Valentín Reina Paguera

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• User:Trek06843626608

  Trip type: Family

  Average to good

  30 Mar 2026

  Shower in bath slipped and fell in bathroom. Parking difficult street or pay car park Customer Care Valentin Hotels, Guest Services / Front Office at Valentin Reina Paguera, responded to this review Dear Guest,Thank you very much for choosing Valentín Reina Paguera and for taking the time to share your feedback following your recent stay with us.We are pleased to see that overall you had a generally good experience, and we truly appreciate you highlighting your stay with us.The safety and comfort of all our guests is at upmost impoertance to us and we regret you had an accident in our facility. Please remember that our reception team is available at all times, and we encourage guests to inform us immediately of any issue so we can take prompt action and assist in any way possible.We also appreciate your comments regarding parking. While it can sometimes be challenging to find a space in the surrounding area, we are glad that there are nearby options available, including public parking facilities.Once again, thank you for your valuable feedback, as it helps us to continue improving our services. We hope to have the opportunity to welcome you back again for an even better experience.Juan Mulet and all the team at Valentín Reina Paguera

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• User:Tim A

  Trip type: Solo travel

  Awesome 👌

  03 Mar 2026

  Absolutely 💯. As a travel agent. I travel all over the world. Having lived as resident for many years, I did not come to this hotel. The staff are awesome... where do we start ?? Ira, Anita and Vikki.... in no particular order...you are all amazing. Thank you. T xxxx Customer Care Valentin Hotels, Guest Services / Front Office at Valentin Reina Paguera, responded to this review Dear Tim,Thank you so much for your wonderful review. We are absolutely thrilled to hear that you had an excellent experience with us. It is a true pleasure to know that our team, including Ira, Anita, and Vikki, made such a positive impression on you. We will be sure to share your kind words with them—they will be delighted to hear your feedback!We greatly appreciate your recognition of our staff and we’re pleased that our service contributed to your enjoyable stay. It would be an honor to welcome you back whenever your travels bring you to the area.Thank you again for taking the time to share your experience. We look forward to welcoming you again in the future!Best regards,Juan Mulet and the entire team at Valentin Reina Paguera

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• User:Kerry L

  Trip type: Solo travel

  Lovely relaxing stay

  29 Oct 2025

  I stayed for 5 nights as a solo female traveller. The hotel itself is lovely and in a great location for exploring the local area and beaches. The food was great with so much choice and variation each day, freshly cooked. The restaurant was never over crowded and I liked that you had the same table allocated every night. My room was comfortable with a nice view over the pool. The only thing I wished there had been was that there was a kettle and mugs in the room but no tea, coffee etc to make a drink and I wasn't going to buy some for 5 nights. Over all a lovely relaxing holiday in a wonderful location. Customer Care Valentin Hotels, Guest Services / Front Office at Valentin Reina Paguera, responded to this review Dear Kerry,Thank you very much for choosing Valentín Reina Paguera for your recent stay and for taking the time to share such a thoughtful review.We are absolutely delighted to hear that you enjoyed a relaxing five-night holiday with us. It’s wonderful to know that our peaceful setting, ideal location for exploring the surrounding beaches and sights, and the comfort of your room with pool views contributed positively to your experience. We're also very pleased that the varied and freshly prepared options at our Mediterranean Buffet restaurant met your expectations, and that our system of allocating a personal table each evening enhanced your dining experience.Your feedback regarding the tea and coffee facilities is much appreciated. While our rooms are equipped with kettles and mugs, we understand your point about the absence of tea or coffee sachets. Please rest assured that we are always happy to offer additional comforts upon request at reception and your suggestion will certainly be passed along to the relevant department for consideration, as we continually strive to enhance our guests' comfort.Thank you again for your kind words and for highlighting so many positive aspects of your stay. We truly hope to have the pleasure of welcoming you back in the near future for another relaxing break by the sea.Best Wishes,Juan Mulet and all the Team at Valentín Reina Paguera

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• User:djhd2016

  Trip type: Solo travel

  A lovely base and centrally situated.

  24 Oct 2025

  The main hotel appears spotless as do the large rooms. Although I didn't use the restaurant in the evening the daily breakfast was a terrific offering. The only reason I didn't give 5 stars is because my room was in the attached wing. Here the room's walls appear paper thin. TVs, phone conversations, bathroom sounds could all be heard from adjoining rooms. I don't know but suspect you may not have this issue if your room is in the original main hotel building which appears to be an older more substansive build. Customer Care Valentin Hotels, Guest Services / Front Office at Valentin Reina Paguera, responded to this review Dear guest,Thank you very much for choosing Valentin Reina Paguera for your recent stay and for sharing your impressions. We’re pleased to read that our hotel served as a lovely and centrally situated base for your holiday, and we truly appreciate your detailed feedback.We are especially delighted that you enjoyed our spacious and spotless rooms in the main building, and that our daily breakfast offering met your expectations. Our breakfast buffet includes a variety of hot and cold items, fresh fruit, local delicacies, and live cooking stations to ensure a perfect start to the day for every guest. It’s fantastic to know this contributed positively to your experience.We understand how important a good night’s sleep isand while many of our guests find the tranquillity they seek throughout the hotel, we understand that the structural differences between the main building and the annex can occasionally lead to varying experiences, and we truly regret that this may have impacted your overall comfort. Please rest assured that we take your comments seriously and will forward them to the relevant departments for further assessment and improvement.Once again, thank you for your valuable comments. We hope to have the pleasure of welcoming you back in the future—perhaps in one of our rooms in the main building, where we trust your stay would be even more restful and enjoyable.Best WishesJuan Mulet and all the team at Valentín Reina Paguera

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