Royal Casa Ganesha

Recent Reviews: 330

• User:926niting

  Trip type: Friends getaway

  Review of our 2 days stay

  08 Jan 2026

  Yes and No. Space, confirt and layout was good. But, When asked foe bath towels, was not helpful. The hotel is considered resort, but, didn't provide hand towels. They said use kleenex. No lotion. Area around the hotel was not explored because our check in was late around 9 pm. 2nd night also, we came to the hotel after 9 pm.The wifi was very bad. You never know when you have lost the wifi. This is really bad.I found the reception staff very unhelpful.English is very poor. Restaurant staff don't understand much English. They mix up omelets and eggs. They ran out of corn on the cob on day 2 of our morning breakfast. Overall, resort has very good ambience, many expensive wooden crafts, but, very cheap and counting for small things. Digital Marketing RCG , Owner at Royal Casa Ganesha Resort & Spa, responded to this review Dear Mr/s. 926niting,Warmest greetings from Royal Casa Ganesha Resort & SpaThank you for taking the time to share your detailed feedback following your recent stay with us. We truly appreciate your comments, as they help us improve our services and guest experience.We are pleased to know that you appreciated the room layout and the overall ambiance of the resort. However, we sincerely apologize for the inconveniences you experienced during your stay.Regarding the bath towels and amenities, we regret any misunderstanding that occurred. Bath towels are part of our standard room amenities, and your feedback has been shared with our housekeeping and front office teams to ensure clearer communication and prompt assistance in the future.We are sorry to hear about the Wi-Fi connectivity issues. Our team is currently working on improving network stability to provide a more reliable connection throughout the property.We also apologize if our reception and restaurant teams did not meet your expectations. Your comments regarding service attitude, English communication, and breakfast availability have been shared with the respective department heads for further training and improvement.While our late check-in time limited your opportunity to explore the surrounding area, we hope you were still able to enjoy the peaceful atmosphere of the resort.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much improved experience.Warm regards,Royal Casa Ganesha Resort & Spa

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• User:gemilangjayaevent

  Trip type:

  Royal Casa Ganesha Resort – A Hidden Gem for Healing in Ubud

  15 Aug 2025

  Tucked away in the serene heart of Ubud, Royal Casa Ganesha Resort is a 4-star sanctuary that beautifully blends comfort, culture, and nature. With its soft, ambient lighting in warm yellow hues, complemented by golden bamboo accents and a surrounding mini forest, the resort exudes a tranquil, almost mystical atmosphere—perfect for European guests seeking a peaceful escape.Whether you're traveling with family, celebrating a honeymoon, or organizing a group retreat, this resort offers the ideal setting. The environment feels intimate and soothing, making it a true haven for healing and reflection.This morning, I enjoyed a delicious breakfast while overlooking the expansive rice fields and a grand swimming pool. The view was nothing short of exotic, capturing the essence of Ubud’s natural beauty—far removed from the noise and bustle of city life.For those longing for a quiet, soulful experience in Bali, Royal Casa Ganesha Resort is a destination that speaks to the heart. Digital Marketing RCG , Owner at Royal Casa Ganesha Resort & Spa, responded to this review Dear gemilangjayaeventWarmest greeting from Royal Casa GaneshaThank you sincerely for your wonderful review and for taking the time to describe your experience at Royal Casa Ganesha Resort. We are delighted to know that you appreciated the tranquil atmosphere, the harmony of comfort and nature, and the details we have carefully curated to provide a truly healing escape in Ubud.It brings us great joy to hear that you enjoyed breakfast while overlooking the rice fields and swimming pool, as well as the serene surroundings that make our resort a peaceful sanctuary away from the bustle of city life.Your kind words mean a lot to our entire team, and we are grateful for your recommendation. We truly look forward to welcoming you back for another soulful and memorable stay in the future.Warm regards,Royal Casa Ganesha Resort

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• User:Nina P

  Trip type: Family

  Best expirience!!

  02 Aug 2025

  Ayu was the best!! She showed me some cool places and all in all was a great waitress! She was Kind and knew everything about the menu, just overall a great experience in the hotel! Digital Marketing RCG , Owner at Royal Casa Ganesha Resort & Spa, responded to this review Dear N9414WRninapWarmest greeting from Royal Casa GaneshaThank you very much for sharing your wonderful feedback. We are delighted to hear that you had such a great experience with us and that Ayu made your stay even more special with her kindness, knowledge, and attentive service.We will make sure to share your kind words with her, as recognition like this truly motivates our team to continue delivering heartfelt hospitality.It was a pleasure to host you, and we look forward to welcoming you back for another memorable stay at Royal Casa Ganesha Resort.Warm regards,Royal Casa Ganesha Resort

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• User:mrstravelLondon

  Trip type: Couples

  Disappointing.

  14 Jan 2025

  This hotel only feels like a 3 star hotel hence giving it 3/5. We upgraded to a villa as our original room was very tired. The villa was nice with a comfortable bed but so many little issues with it. For example, one side of the bed had no bedside table or plug so I had to use the desk chair. The outdoor bathroom was spacious but the loo was so close to the shower that it got wet every time we showered. The sink towel rail is under an open part so you couldn’t hang towels there in the rain. The construction of the villas means there are loads of open gaps and so not only is this a waste of air con, but also bugs come in. The breakfast was not good. Cheap bread and pastries that had flies all over it. Uncovered fruit. We also found one of the hotel events unacceptably bad. Cold food and badly organised. It spoiled one of our evenings. It says there is a bar but nobody is ever there and I was given an incredulous look when I asked about cocktails. It’s also really far from Ubud centre and a very limited shuttle service, which sometimes left late. There are so many staff everywhere, but they don’t seem to be doing anything. Not very impressed. Krisna Praja, Other at Royal Casa Ganesha Resort & Spa, responded to this review Dear mrstravelLondon,Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the inconveniences you encountered.Regarding the villa, we appreciate you highlighting the specific concerns such as the bedside arrangement, bathroom layout, and open gaps. Your observations are valuable, and we will share them with our management and maintenance team for review and improvement.We also apologize for the breakfast and dining experience not being up to standard. Hygiene and food quality are very important to us, and we are currently reviewing our food presentation procedures and event coordination to ensure better service moving forward.As for our location, while we are situated about 15 minutes from Ubud Center to offer a peaceful escape surrounded by nature, we do provide complimentary shuttle service at set times during the day. That said, we are reviewing guest feedback to see how we can improve the schedule and reliability.Your feedback about our team’s attentiveness is also taken seriously. We will ensure our staff training emphasizes proactive guest engagement to reflect the level of service we strive for.Thank you again for staying with us and helping us identify areas where we can do better. We hope to have the opportunity to welcome you back for a more satisfying experience.Warm regards,Royal Casa Ganesha

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• User:Chloe M

  Trip type: Solo travel

  Relaxing, accommodating and beautiful stay :-)

  07 Jan 2025

  I stayed at royal ganesha Casa for 3 nights. The room was very clean and the bed was very comfy, with a great view of the pool and rice fields and the nature in this hotel is absolutely gorgeous!. I had a Balinese massage in the spa which was amazing , very relaxing 10/10. Breakfast buffet was included, there could have been more freshly cooked options, but it was still good.The staff were extremely accommodating and made me feel very welcome as a solo traveller. Odin, Oka and Nia were particularly kind and very accommodating, aswell as the rest of the staff. I would rate the hospitality 10/10!Great hotel with a good location, around 10 minutes from central Ubud.I would highly recommend staying in this hotel if you are wanting an accommodating, beautiful space to relax. Digital Marketing RCG , Owner at Royal Casa Ganesha Resort & Spa, responded to this review Dear R1997BRchloemWarmest greetings from Royal Casa GaneshaThank you for taking the time to share your detailed feedback regarding your recent 3-night stay at Royal Casa Ganesha. We are delighted to hear that you enjoyed the comfort of your room, the serene views of the pool and rice fields, as well as your relaxing Balinese massage experience at our spa.It is also a pleasure to know that our team members—Odin, Oka, and Nia, along with the rest of the staff—made your stay memorable by providing warm and accommodating hospitality. We will be sure to share your kind words with them, as such recognition is truly motivating.We also appreciate your constructive comment regarding the breakfast buffet. Your feedback is invaluable and will be considered as we continue to improve our offerings for an even better guest experience.Thank you again for recommending us. We hope to have the pleasure of welcoming you back soon for another relaxing and memorable stay in Ubud.Warm regards,Royal Casa Ganesha Resort

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