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The Crystal Luxury Bay Resort

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The Crystal Luxury Bay Resort

locationNusa Dua-Tanjung Benoa, Bali

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About The Crystal Luxury Bay ResortAbout The Crystal Luxury Bay Resort

Location

Centrally located in Benoa, this resort is about 3 km from the beach.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the resort include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. The rooms have a queen-size bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a refrigerator included among the standard features. Further amenities include an ironing set and a trouser press. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Pure relaxation in the hot tub, fun on the waterslide and refreshing drinks at the pool bar – guests will experience just how rich and varied a day in the water can be. Sun loungers and parasols are available on the sun terrace. For guests who wish to keep active, cycling/mountain biking and golf are available. Guests can enjoy a wide range of indoor sports, including a gym, billiards, darts and aerobics. A spa, a sauna and massage treatments are available in the wellness area. Additional leisure activities include an entertainment programme, live music, a dance club and a nightclub.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Staff are also happy to provide children's meals. Alcoholic beverages are available.

Amenities at The Crystal Luxury Bay Resort Amenities at The Crystal Luxury Bay Resort

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

175

Very Good

33

Average

26

Poor

14

Terrible

51

Recent Reviews: 299

  • User:Martin M

    Trip type: Family

    Disappointed with the hotel

    rating06 Mar 2026

    I have waited for some time now for my complaints to be addressed before posting this and it appears to have fallen on deaf ears. So this is my true reflection on my stay at The Crystal Luxury Bay Resort hotel, in Nusa Dua, Bali.First of all this hotel had no atmosphere at all, unless you count the relentless smells of stale cigarette smoke in the hall ways and communal areas. We decided to eat in the hotel restaurant one night and were shocked to discover that out of all the residents we where the only ones in the restaurant. As I said, no atmosphere, no one even used the bar.As for the rooms, they were certainly not luxury, infact they were very tired and in need of updating. The shower leaked and the chrome works on the taps covered in scale. The laundry supplied us with grey towels, I think they were ment to be white. The bedding was marked and when complained about was changed by house keeping.The hotel boasted a shop, this was intact three shelves on a dodgy book case in the lobby. It also boasted a luxury spa. None such this existed in the hotel, our spa request was farmed out to another spa. It also boasted a games room, again there was no such room during our stay.The pool areas both downstairs and on the roof we're very tired and not as clean as they could be. The Balinese beds on the roof had mould on them with the roof top bar not open during our stay.In short, we had been sold this hotel as a luxury hotel, it wasn't. It may have been many years ago when first opened, but now suffers from being very tired and dated. I would not recommend this hotel to anyone. The only good thing about this hotel where the staff, who were very apologetic and keen to do the best they could. Don't go, trust me.

  • User:Ian B

    Trip type: Couples

    Dreadful . Stayed less than an hour most of which was taking pictures

    rating14 Jan 2026

    Simply put... do not stay here! Arrived here after a 12 day cruise to be met by a hotel i wouldnt subject a dog to. Reception staff were lovely but the hotel may have been luxury 30 years ago but now its an absolute filthy disgrace. Filthy sitting area, generally delapidated and roof top pool was disgusting The balcony spa came complete with green slime to make your stay complete. Just avoid.

  • User:Kshitij S

    Trip type: Couples

    Good stay but requires renovation.

    rating25 Dec 2025

    The rooms needs renovation as the door was not getting locked whereas the staff was helpful and good. But the resort requires maintenance as the lift was also not working for a day.

  • User:Amanda E

    Trip type: Couples

    What a let down

    rating16 Nov 2025

    This was a desolate place. Unkempt and unloved. The 8th floor pool and bar were disused and you wouldn’t use the sun beds. Staff were nowhere to be seen. We checked in and checked straight back out as it was clear this was not a good place to stay and we had come too far to be let down. Classic Collection the tour company oversold the facilities and nobody from the organisation had ever been or they could not in all honesty sell it as a 4star resort.

  • User:373frankie

    Trip type: Couples

    Horrific . Dirty . Disgusting. Needs to be closed down !!

    rating15 Nov 2025

    PLEASE AVOID !!!After having 2 beautiful stays in Bali in different areas we landed here !!!Awful !!Hygiene is a 0 Can’t even give this is 0 star . Where on earth to they get 5 star luxury!!!1st room disgusting. Went to reception to discuss . Kept repeating “ non refundable “ After me showing the pictures , agreed to upgrade us and 3 food vouchers. 2nd room just as awful as the 1st !! Room came with outside jacuzzi , again slimey !!Decided to sleep on it as it was late . Woke up in the morning . Both of us had been bitten during the night . BED BUGS !!We checked out and paid for somewhere else to stay in Nusa Dua .

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