Villa Grace & Milena

Recent Reviews: 1599

• User:Nancy S

  Trip type: Couples

  Close to the subway and nice rooms

  25 Feb 2026

  Nice room with mini kitchen. had a fitness center but no treadmill and really nice showers but no way to use them because there are no doors and it is a coed gym. Excellent breakfast selection and lots of seating. Close to the subway. Melanie Brandenburger, Gästeservice/Empfang at Leonardo Hotel & Residenz Munchen, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your room, the mini kitchen, the excellent breakfast selection, and our convenient location near the subway.Regarding the fitness area, we would like to mention that it is a compact space with three cardio machines. While it is limited in size, we are glad to offer our guests a small area to stay active during their visit. Your feedback is valuable and helps us communicate the layout and facilities more clearly.We look forward to welcoming you again for another enjoyable stay.Kind regards,Melanie BrandenburgerCluster Guest Relations Manager

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• User:BakirSA

  Trip type: Family

  DON'T Stay at this Hotel if your respect your time

  21 Nov 2025

  Disrespectful behaviour.DON'T recommend make any Bookings at this Hotel.Hope upper management will pay attention on it. I will keep posting reviews until my case will be resolved.Made Booking through Booking.com. According to the Booking.com this Hotel accepts Booking.com policy, not their own when clients making reservation through Booking.On the same day I made reservation I sent cancellation request through Booking with the option not charge any fees.No one reacted on the same day, only when 24 hours passed and they had to react they declined the request.Then I called to the Booking.com Customer service and they confirmed that this Hotel is responsible for cancellation free of charge.When I sent the message to the Hotel they simply ignored Booking.com response.I hope upper management will hear and help to cancel the reservation.Reservation number: 6413847405 Melanie Brandenburger, Gästeservice/Empfang at Leonardo Hotel & Residenz Munchen, responded to this review Dear BakirSA,Thank you for your messages regarding your reservation.I have carefully reviewed the situation. However, as my colleagues have already informed you several times, the rate you selected on Booking.com was a non-refundable rate. During the booking process, it is clearly indicated multiple times that this rate cannot be cancelled once the booking is confirmed. For this reason, we are unfortunately unable to accommodate your request for a cancellation free of charge.I would like to point out that our guests always have the option to choose a fully refundable rate, which provides greater flexibility in case plans change.I regret that this situation has caused frustration and that a solution meeting your expectations could not be offered. Your reservation for today has been prepared, and the room has been arranged according to your requested specifications, including a kitchenette, to ensure a comfortable and pleasant stay.We look forward to welcoming you soon.Kind regards,Melanie BrandenburgerCluster Guest Relations Manager

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• User:athenam417

  Trip type: Family

  Great hotel

  16 Nov 2025

  It's some distance from the city center/main hbf. But there's dependable public transport (we took bus to a resto to dine out at night). Can't recall the train lines going there but no need to wait much going to and from the hotel. The basic room is very cramped but the bed was a good balance between soft and hard (I have a hard time sleeping in any place other than at home) and we all had a restful sleep maybe due to the fact that we were tired coming from Austria. We had to ask for a kitchen box so we could cook as nobody wanted to go out right after checking in (there's a Penny grocery across the street but my son brought groceries before we checked in elsewhere). The kitchen space is very small, see attached photo, but we only cooked fried eggs and sausages nothing fancy. Still, we were very satisfied as Munich is quite expensive. No complaints over the service (being Asian and brown skinned I am very sensitive to racism), the bathrooms, the cleanliness, etc. It's a small hotel but looked to be busy and full when we stayed there. Melanie Brandenburger, Gästeservice/Empfang at Leonardo Hotel & Residenz Munchen, responded to this review Dear athenam417,Thank you very much for your detailed feedback. We are delighted to hear that you enjoyed your stay and found the bed comfortable, the hotel clean, and the service welcoming. It is especially gratifying to know that you felt respected and comfortable during your stay, as we strive to provide a safe and inclusive environment for all our guests.We appreciate your comments regarding the room size and kitchen facilities. Our rooms are designed to be compact yet functional, and we are glad that the kitchen box allowed you to prepare your meals comfortably.It’s also great to hear that you found our location convenient, with reliable public transport connections to explore Munich.Thank you again for sharing your experience. We hope to welcome you back on a future visit and provide another enjoyable stay.Kind regards,Melanie BrandenburgerCluster Guest Relations Manager

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• User:Trek24521564621

  Trip type: Couples

  A flat with the advantages of a hotel, in a quit place, close to everything.

  18 Oct 2025

  For those who want a flat but with the advantages of a hotel, this is the ideal place. And with Munich's excellent transport network, it's close to everything. There's a supermarket next door, which is also excellent. It is located in a quiet area of the city. We stayed here in December last year and returned this October. Many thanks to Mr. Stefan Gabbert for all his support and assistance. Melanie Brandenburger, Gästeservice/Empfang at Leonardo Hotel & Residenz Munchen, responded to this review Dear Guest, Thank you very much for your wonderful feedback and for choosing to stay with us again. We’re delighted to hear that you appreciate the combination of a flat’s comfort with the advantages of a hotel, as well as our quiet location and proximity to Munich’s excellent transport network.We will be sure to pass on your kind words to Stefan – he will be very happy to hear your thanks.We look forward to welcoming you back on your next visit!Best regards,Melanie BrandenburgerCluster Guest Relations Manager

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• User:Kent23366

  Trip type: Couples

  Good, reasonably priced. Quiet location. Easy trip into the city centre.

  04 Sept 2025

  Only 4 stops from Munich Main Station and a very short walk from the Siberhornstrasse U-bahn station, the hotel felt like a bit of a find! The room was quite small but we'd booked a room with a balcony, which made everything feel a bit bigger and more spacious. In late August we were able to relax on our balcony after a day of sightseeing. The area is quiet and residential. There is a small supermarket only steps away and a restaurant across the small road. The breakfast was pleasant and plentiful. Bottom line is that for this price range in a European city, the hotel and its location were good value and I'd stay there again. Melanie Brandenburger, Gästeservice/Empfang at Leonardo Hotel & Residenz Munchen, responded to this review Dear Kent,Thank you so much for your detailed and thoughtful feedback!We're delighted to hear that you enjoyed your stay and that our location, the quiet neighborhood, and the balcony made a positive impression. It's great to know that you could relax after a day of sightseeing and found everything you needed nearby—from public transport to a supermarket and local restaurant.We’re also pleased that you found the breakfast plentiful and the overall value for money to be excellent. Feedback like yours motivates our team and helps other travelers find us too.We’d be thrilled to welcome you again on your next visit to Munich and wish you all the best until then.Warm regards,Melanie Brandenburger Cluster Guest Relations Manager

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