White Lotus Villas

Recent Reviews: 63

• User:Elle386

  Trip type: Friends getaway

  White lotus villa

  09 Aug 2019

  Breakfast food was un eatable, eggs were raw bacon not cooked rock hard croissants. We also had rats running in and out of our villa on 2 occasions and had to seek accomodation elsewhere for our last night in Bali due to the rat that ran into our villa and did not leave. We felt the Villa wasn't cleaned properly and had rotten fruit in the fruit bowl for the entire week even though the rooms were being "cleaned" daily.. There was broken wood flaking off the doors and windows if we tried to open them.The showers water sprayed in all different directions.All in all not happy with the amount of money we paid to stay here. White Lotus Villas, Owner at White Lotus Villas Seminyak, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at White Lotus Villas Seminyak.We are truly sorry to hear that your experience did not meet your expectations and that you encountered several serious concerns during your stay, including breakfast quality, cleanliness, maintenance issues, and discomfort regarding pests. Please accept our sincere apologies for the inconvenience and distress caused.Your comments regarding housekeeping standards, food preparation, villa maintenance, and overall cleanliness have been shared with our management, kitchen, and housekeeping teams for immediate review and corrective action. Guest comfort, hygiene, and safety are very important to us, and we take your feedback seriously.We also regret that these issues impacted your overall experience and led you to seek alternative accommodation during your stay. This is certainly not the standard we aim to provide.Thank you again for your honest feedback. While we regret your disappointing experience, your input is valuable in helping us improve our services and facilities.Best regards,White Lotus Villas Seminyak

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• User:Alex B

  Trip type: Friends getaway

  DO NOT STAY HERE UNDER ANY CIRCUMSTANCES

  06 Aug 2019

  DO NOT STAY HERE! I wish there was less than 1 circle to choose for this place!Where do I start, we got here had rose colour glasses on, was excited being on holidays and in a private villa. Then the cracks start to show. These are not “luxurious villas” like they are made out to be. The decking to the tiny pool was flimsy at best, one of our friends fell through and is lucky his leg wasn’t broken. The balustrading around the balcony 4m high was all broken and falling into the pool. Sewerage came out of the shower, the whole bathroom stunk. I have been to Bali many times and am no prude, but showering in faeces is where I draw the line. 2 days into a 7 day holiday we decided to move villas, requesting a refund for the 5 nights we still has remaining. We were met with refusal, however I kept at it and forced their hands to proceed with refunding. WE PAID $2,300 to stay in this hole. The only good thing about the location or the villas is the bars next door. Staff are useless, tried moving us to “villa 5” which was an exact replica of the place we wanted out of. I would not recommend these people to anyone, not even my worst worst enemy. ALSO they still have not followed through as promised including by in writing as requested and refunded my friend for the lost days. People, it pays to do a lot more research when looking at villas in Bali, they put lies and fake pictures up to entice you and then steal your money! START MAINTAINING YOUR VILLAS WHITE LOTUS OR CLOSE DOWN AND STOP RIPPING PEOPLE OFF!!! White Lotus Villas, Owner at White Lotus Villas Seminyak, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at White Lotus Villas Seminyak.We are truly sorry to hear that your experience did not meet your expectations and that you encountered several serious concerns during your stay, including maintenance and safety issues, cleanliness matters, and dissatisfaction with the handling of your booking change and refund request. Please accept our sincere apologies for the inconvenience and distress caused.Guest safety, comfort, and trust are extremely important to us, and your comments have been shared with our management and maintenance teams for urgent review and corrective action. We also regret the frustration you experienced during communication with our team regarding your concerns and departure.Regarding your refund-related comments, please be assured that this matter will be reviewed internally in accordance with our policies and procedures to ensure proper follow-up.Thank you again for your feedback. While we regret that your stay was disappointing, your input is taken seriously and will be used to improve our property and service standards.Best regards,White Lotus Villas Seminyak

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• User:andrewnmichele

  Trip type: Family

  oasis in busy Seminyak ,ignore the bad reviews

  27 Apr 2019

  Stayed 9 days at White Lotus with husband and 3 teens .The villa was huge and we had plenty of space and privacy . The pool was amazing receiving shade during the day and remained a perfect temperature to cool down. Villa 7 looks exactly like the photos . It is starting to look a little tired but the comfort level makes it easy to overlook . The staff were extremely warm and friendly and attended well to our needs . A few things didn't work well but were all fixed promptly when requested .they cleaned it really well each day . Fantastic location at the end of a picturesque quiet laneway . Right next to Ling Lings restaurant and opposite Pepitas grocery store and a no frills but great massage/beauty place. a 10 minute stroll to W and potato head and other great restaurants and shopping. Cooked breakfasts weren't great so we settled for tea/coffee,juice and fruit platter/toast each day which was great . White Lotus Villas, Owner at White Lotus Villas Seminyak, responded to this review Dear Valued Guest,Thank you very much for your wonderful review and for giving White Lotus Villas Seminyak a perfect 5-star rating.We are delighted to know that you and your family enjoyed your 9-day stay, especially the spacious villa, comfortable atmosphere, refreshing pool, daily housekeeping service, and the warm hospitality of our staff. It is also great to hear that our location added convenience and value to your holiday experience.We sincerely appreciate your constructive feedback regarding breakfast options and the general condition of the villa. Please be assured that your comments have been shared with our team for further improvement.Thank you once again for your kind words and recommendation. We hope to have the pleasure of welcoming you and your family back again in the future.Best regards,White Lotus Villas Seminyak

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• User:ChloePayne90

  Trip type: Family

  Almost there

  26 Apr 2019

  The location is great but there were definitely a few issues that need to be rectified. We were staying in two villas (1&2) and both had similar problems. The tiles were wobbly inside, the aircon didn’t work super well and the decking outside around the pool was broken and unstable which is not ideal when travelling with small children. Having said that, it was a good location and very spacious and we all very much enjoyed our stay here. Each room had its own large and very nice bathroom and the living areas were comfy and fit all of us. White Lotus Villas, Owner at White Lotus Villas Seminyak, responded to this review Dear Valued Guest,Thank you very much for taking the time to share your feedback regarding your stay at White Lotus Villas Seminyak.We are delighted to know that you enjoyed the spacious villas, comfortable living areas, private bathrooms, and our great location, and that overall your group had an enjoyable stay with us.At the same time, we sincerely appreciate your constructive feedback regarding the tiles, air conditioning, and pool decking condition. Please accept our apologies for any inconvenience caused, especially when travelling with children. Your comments have been shared with our management and maintenance teams for immediate review and improvement to ensure guest safety and comfort.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for an even better experience.Best regards,White Lotus Villas Seminyak

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• User:saralinaaaaa

  Trip type: Friends getaway

  Just.. ugh

  01 Apr 2019

  Okay so I'll start with the positives just because there far less than the negatives in my opinion.•Staff really showed enthusiasm when it came to our countless complaints.•Amazing sized villa.•Good location Now where do I start with this.First bad sign- found an earring on the bed side table things kind of went down hill from there.•bathrooms looked like they had never been cleaned before. •hair still in drain•sheets had specs of blood•slimey green pool•aircons not working •no hot water•rubbery cold breakfast•rusted nail found at the bottom of the pool (husband had stepped on it)•kitchen had no amenities •toilets wernt working•shower heads wernt working•Wi-Fi only worked temporarily •Floors were dusty•Tiles were crackedOh and when we left the staff demanded an inspection, couldn't help but laugh. White Lotus Villas, Owner at White Lotus Villas Seminyak, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at White Lotus Villas Seminyak.We are pleased to know that you appreciated the villa size, location, and the enthusiasm of our staff in responding to your concerns. However, we are truly sorry to hear that your overall experience did not meet your expectations and that you encountered several serious issues during your stay.Please accept our sincere apologies for the inconveniences you mentioned, including cleanliness concerns, pool condition, air conditioning, hot water, bathroom facilities, Wi-Fi connectivity, and breakfast quality. This is certainly not the standard we aim to provide, and your comments have been shared with our housekeeping, maintenance, and management teams for immediate review and corrective action.We also regret your dissatisfaction regarding the check-out inspection process, and we will review our procedures to ensure a more comfortable and respectful experience for our guests.Thank you again for your honest feedback. While we regret that your stay was disappointing, your input is valuable in helping us improve our services and facilities.Best regards,White Lotus Villas Seminyak

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