Quest Hotel Balikpapan

Recent Reviews: 215

• User:Afiq R

  Trip type: Couples

  4/5 stars, decent hotel in a prime location

  04 Aug 2025

  I recently stayed at this hotel in Balikpapan and overall had a pleasant experience, though there are a few areas that could be improved.ProsExcellent Location: The hotel is within walking distance to Pentacity Mall and E-Walk Balikpapan, making it incredibly convenient for shopping and dining. There is also Pantai BSB beach nearby, perfect for a quick stroll or enjoying the sea view.Variety of Food Options: Being so close to the malls means there is no shortage of restaurants and cafes to choose from, catering to both local and international tastes.Affordable Rates: The stay is reasonably priced, making it a good budget-friendly option without sacrificing too much on convenience.Friendly Staff: The hotel staff are warm, responsive, and always make you feel welcome, which adds a personal touch to the stay.ConsCleanliness: The room could have been cleaner upon check-in, particularly the corners and bathroom area.Inconsistent Amenities: Hot water and air conditioning were both inconsistent — sometimes working perfectly, other times fluctuating between too warm or too cold.Noisy Mini Fridge: The mini fridge occasionally made clicking noises, which could be distracting at night.No In-room Ironing Facilities: There is no iron or ironing board available; you need to pay the staff if you want your clothes ironed.Overall ImpressionIf you’re looking for a budget-friendly hotel in a prime location, this is a solid option, especially for short stays or travelers who plan to spend most of their time exploring the city. The proximity to malls and the beach is a major plus, and the friendly staff make the stay feel welcoming. Hilda Nidya Sari, Owner at Quest Hotel Balikpapan, responded to this review Dear Mr. Afiq R.,Warm greetings from Quest Hotel Balikpapan.Thank you very much for taking the time to share such a detailed review of your recent stay. We are delighted to know that you enjoyed our strategic location near Pentacity Mall, E-Walk, and Pantai BSB, as well as the convenience of nearby dining options. We also truly appreciate your kind words regarding our team’s warm and responsive service.At the same time, we sincerely apologize for the shortcomings you experienced with cleanliness, room amenities, and facilities. Please rest assured that your valuable feedback has been shared with our housekeeping and engineering teams for immediate follow-up and improvement.Your comments are important for us as we continue to enhance the guest experience. We hope to have the opportunity to welcome you back again and provide you with an even more pleasant and seamless stay in the future.Best regards,Hilda Nidya SariGeneral Manager

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• User:Mohammad I

  Trip type: Solo travel

  Good attitude and kindly reserves

  16 May 2025

  Good servives and luxury, the reception is very kindly and helpful. Location is very strategic, the price is mid-range level. Breakfast is good taste and i'm enjoying the food. So next, hopefully quest hotel can be better again. Thanks for the experience Hilda Nidya Sari, Owner at Quest Hotel Balikpapan, responded to this review Dear Mr. Mohammad,Warm greetings from Quest Hotel Balikpapan!Thank you for taking the time to share your experience. We are truly pleased to hear that you enjoyed our service, strategic location, and breakfast selection. Your kind words about our team, especially the reception, mean a lot to us.We appreciate your feedback and look forward to the opportunity to welcome you back with an even better experience on your next visit.Warm regards,Hilda Nidya SariGeneral Manager

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• User:Kadir_Sambolangi

  Trip type: Friends getaway

  Tiny Hotel inside BSB Mall

  20 Jan 2024

  Nice tiny hotel inside the biggest department store in Balikpapan. It is not the only hotel in the area. Most of the time the hotel is full. 1st floor rooms, below the lobby, are not equipped with windows.A small meeting room lies next to the restaurant. Hilda Nidya Sari, Owner at Quest Hotel Balikpapan, responded to this review Dear Mr. Kadir Sambolangi,Warmest greeting from Quest Hotel Balikpapan....Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at our hotel located inside the biggest shopping center in Balikpapan. We strive to provide a convenient and comfortable experience for all our guests. However, we apologize for any inconvenience caused by the lack of windows in the 1st floor rooms below the lobby.Your feedback about the small meeting room next to the restaurant is duly noted. We will review our facilities to see how we can better accommodate our guests' needs in the future.We value your feedback and hope to have the pleasure of welcoming you back for another great stay in the future.Warm regards,Hilda Nidya SariGeneral Manager

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• User:auliyakirana

  Trip type: Family

  Holiday

  21 Feb 2023

  The service was very great, and our stay was so relaxing. The service was so good, relax and enjoy the experience. The staff is very friendly and helpful. It is close to Pentacity and Ewalk. For the breakfast was pretty good. Would recommend to stay in this hotel.

• User:sribudiono

  Trip type: Business

  Best Location for Business

  29 Aug 2020

  Quest hotel is one of the attractive hotels for business purpose in Balikpapan. A Very strategic location in the Business center Balikpapan Super Blok (BSB) with an affordable price, clean rooms, friendly service in accordance with health protocols in a corona virus pandemic situation.