The room quality was quite clean. The reception and restaurant service were also good. The only downside is how the driver could drive a car smelling of alcohol. That's very dangerous for others.
User:q1w13
Trip type: Family
Mixed Experience During Family Stay
22 Feb 2026
We stayed at ibis Styles Batam from 16–17 February 2026 for a short family trip. Unfortunately, this visit did not meet our expectations compared to previous stays at other ibis Styles properties.Prior to arrival, we requested a Queen non-smoking room. However, upon check-in, we were informed that only smoking rooms were available. As we were traveling with family, we requested to change to a Twin room and have the beds joined together instead. The staff assisted with the request, but unfortunately there was no bed topper provided, resulting in an uncomfortable gap between the mattresses, which made our sleep less comfortable.Another major issue was the internet connection, which could not be accessed at all during our stay. For a modern hotel, especially under an international brand, reliable WiFi should be a basic standard facility.We also noticed several maintenance and cleanliness concerns:The wooden safety latch on the room door was damaged, which raised safety concerns.There were white powder-like residues on the curtain, which should have been checked during housekeeping inspection.During breakfast, we observed water dripping from the AC ceiling area in the dining space. This clearly requires maintenance attention for guest comfort and safety.On the positive side, the staff were polite and responsive when approached. However, overall room maintenance, cleanliness, and facility standards need improvement.✅ Final ThoughtsWhile the location is convenient, this stay fell below expectations in terms of comfort, cleanliness, and maintenance. With better room preparation, internet reliability, and facility upkeep, the experience could be significantly improved.
ibis Styles Batam Nagoya, General Manager at ibis Styles Batam Nagoya, responded to this review
Dear q1w13,Thank you for taking the time to share your detailed feedback regarding your recent stay with us from 16–17 February 2026. Please accept our sincere apologies for the inconvenience you experienced for the room allocation issue, uncomfortable bed setup, internet connectivity problem, and the maintenance and cleanliness concerns you encountered. Kindly be assured that we have reviewed our room allocation procedures, reinforced housekeeping inspection standards, including the maintenance issues with concerned department. We are also on progress working closely with our service provider to resolve the internet connectivity issue, and the necessary improvements will be implemented as soon as possible to ensure a stable and reliable connection for our guests.On the other hand appreciate your kind words about our staff’s politeness and responsiveness. Your feedback is very important to us and helps us improve our service.Thank you once again for your valuable and constructive feedback. We truly appreciate the opportunity to improve, and we look forward to welcoming you and your family back for a better, more comfortable, and seamless stay in the near future.With kind regards,Dona YohanaGenera Manager
User:Faiz M
Trip type: Couples
my go to hotel in Batam 🤩
09 Jan 2026
been there for a couple times and never failed me. the staff are so friendly and helpful. love the vibe of this hotel. the room just perfect for us, perfectly clean. the breakfast was so yummy. one of my go to hotel in Batam.
ibis Styles Batam Nagoya, General Manager at ibis Styles Batam Nagoya, responded to this review
Dear faizm744, Thank you for your kind review! We’re happy to hear you enjoyed your stay with us. Looking forward to welcoming you back again soon! 😊Warm regards,Dona YohanaGeneral Manager
User:858renin
Trip type: Family
A perfected holiday
06 Jan 2026
We had a wonderful stay at Ibis Styles Batam Nagoya. Even though we only stayed for one day, we enjoyed every bit of our holiday! My kids absolutely loved the swimming pool; it was definitely the highlight of their trip. The hotel’s vibrant and playful atmosphere made us feel welcome from the start. It’s the perfect spot for a quick family getaway. What made our stay even more special was the warm and genuine hospitality from the staff, thank you Ronal, Fendi, Siwi, Putra, Rius!
ibis Styles Batam Nagoya, General Manager at ibis Styles Batam Nagoya, responded to this review
Dear 858renin,Thank you for your kind feedback. We’re happy to hear that you and your family enjoyed your stay, especially the swimming pool and our welcoming atmosphere. Your appreciation for Ronal, Fendi, Siwi, Putra, and Rius means a lot to us. We look forward to welcoming you back again.With kind regards,Dona YohanaGeneral Manager
User:Excursion17761527964
Trip type: Couples
An awesome 5 star service
04 Jan 2026
Dear Management Team,I had a very pleasant stay at ibis Styles Batam Nagoya and would like to share my appreciation for your outstanding team.During check-in, my wife was informed that a smoking room was unavailable. When I arrived at the hotel, Front Office staff Friska calmly and patiently explained the situation and assured me that she would arrange a transfer from a non-smoking room to a smoking room as soon as one became available.The following day, Tania from the Front Office informed me that the smoking room was ready and arranged the transfer smoothly. I was happy—not simply because of the room change, but because of the genuine care, friendliness, and professionalism shown by the Front Office team, which truly made our stay comfortable and pleasant.A special shout-out to Putra for his exceptional, professional, and easygoing attitude. His humor and positive energy added fun and laughter to my day. If anyone needs recommendations on places to visit, I highly recommend approaching him.I would also like to commend Friska, Tania, Yohana, Putra, and Advant for their exceptional performance. They served with dedication, professionalism, and without prejudice, ensuring every guest felt welcomed and comfortable.Additionally, my sincere thanks to Natasha Azhar and Ari from the Dining Department for their professionalism, helpfulness, and warm smiles while on duty. Their positive attitude truly stood out.As a side note, I hope the management team can look into improving the hotel bar fridge, as it may enhance the overall guest experience.Thank you once again to the entire team for making our stay enjoyable. I look forward to staying at ibis Styles Batam Nagoya again.
ibis Styles Batam Nagoya, General Manager at ibis Styles Batam Nagoya, responded to this review
Dear Excursion17761527964,Thank you very much for sharing your kind feedback about your recent stay at ibis Styles Batam Nagoya.We are pleased to know that our Front Office team, especially Friska and Tania, handled your room request professionally and made your stay comfortable. Your appreciation for Putra’s friendly and positive attitude is also truly valued. We are glad he was able to add a cheerful touch to your experience.Your kind recognition of Friska, Tania, Yohana, Putra, and Advant, as well as Natasha Azhar and Ari from the Dining team, has been shared with them. Your compliments are a great motivation for our team to continue delivering excellent service.Thank you as well for your feedback regarding the hotel bar fridge. We will review this with our management team as part of our continuous improvement efforts.With kind regards,Dona YohanaGeneral Manager
Batam, Batam
About Ibis Styles Batam Nagoya
User Rating & Reviews
10 Mar 2026
22 Feb 2026
09 Jan 2026
0204 505 9777