Aston Kemayoran City Hotel

Recent Reviews: 104

• User:rbrech

  Trip type: Business

  Adequate

  11 Nov 2024

  Convenient for convention business - but otherwise, just adequate. Room was spacious and well lit. High floor so no street noise. Breakfast had a wide assortment. No service from the front entrance, as the hotel reception is on the 25th floor. They did not have a room available at noon, so i had to run to a full slate of meetings immediately following 27 hours of travel. Taufiq Djudien, Owner at Aston Kemayoran City Hotel, responded to this review Dear Valued Guest,Thank you for choosing ASTON Kemayoran City Hotel!Thank you for taking your time to share your experience during stay. On behalf of management, we do apologize for the inconvenience happened during your check in process. We are happy to hear that you enjoy our food and are satisfied with the service we provide. We hope you will give us the opportunity to once again welcome you to Aston Kemayoran visit All the best and cannot wait to welcome you back here at ASTON Kemayoran City Hotel!Regards,Taufiq DjudienGeneral Manager

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• User:Pondz

  Trip type: Family

  Standard, More Suitable for Business or Medical

  16 Oct 2024

  A straight-up average hotel, more suitable for business, medical, and Expo. We stayed here for an event at the ballroom and I think it is the only reason for us to stay at this hotel. It doesn't really have a character, just a place to sleep. The building is sharing with a ballroom, office space, and a hospital, and I think this hotel serves the best only if you have anything to do with those.Breakfast is OK, but not many varieties. Room service was OK and has very affordable options (below 50k for small meals), although they don't have many items on the menu.There is no issue with the staff, all good and friendly. Special thanks for keeping our stuff. My wife forgot her watch in the safety box when we cheked out. The next day, we can get it back easily.The elevator is quite confusing as not all goes to the basement parking area. And quite busy as it also shares with office and hospital. Would be great if there's an exclusive elevator for the hotel. Taufiq Djudien, Owner at Aston Kemayoran City Hotel, responded to this review Dear Mr/Ms PondzThank you for taking the time to share your feedback. We appreciate your honesty and insights into your stay at our hotel.We understand that your experience was somewhat mixed, and we apologize for any inconvenience you may have experienced. Your feedback is valuable to us as it helps us identify areas where we can improve.We are currently working on enhancing our breakfast offerings to provide a wider variety of options for our guests. We are also exploring ways to improve the elevator system to make it more convenient for our hotel guests.We are glad to hear that you found our staff to be friendly and helpful. We pride ourselves on providing excellent customer service, and we are committed to ensuring that all of our guests have a positive experience.Thank you again for your feedback. We hope to have the opportunity to welcome you back to our hotel in the future, where we can provide you with a more enjoyable stay.Best regards,Taufiq DjudienGeneral Manager

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• User:muradtashkent

  Trip type: Business

  Expo

  30 Sept 2024

  I really didn't like this hotel.. especially the bathroom. There was only a bath towel. No any hand and face towels. And I've asked an extra towel they told me that's it's chargeable... And doors of the toilet and bathroom were made by glass and visible.. But the personel was great.. Taufiq Djudien, Owner at Aston Kemayoran City Hotel, responded to this review Dear Mr/Mrs Muradtashkent,Thank you for taking the time to share your feedback about your recent stay at Aston Kemayoran City Hotel. We appreciate your honest opinion.We apologize for any inconvenience caused by the lack of hand and face towels. We understand that this is essential for a comfortable stay. We will review our linen policies to ensure that such instances are avoided in the future.We also apologize for the glass doors in the bathroom. We understand that this may have compromised your privacy. We will take steps to address this issue, possibly by exploring alternative door materials or providing curtains for privacy.We are pleased to hear that you had a positive experience with our staff. Their friendly and helpful service is a priority for us.We would like to invite you to stay with us again in the future so that we can provide you with a more satisfying experience.Best Regards,Taufiq DjudienGeneral Manager

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• User:??????? ?

  Trip type: Friends getaway

  Luxury Hotel & Superior Hospitality

  27 Nov 2023

  We enjoyed our vacation at this Luxury hotel. Everything was perfect. Unparalleled cleanliness, delicious breakfast, and excellent services.Many thanks for Cyrila and her great team for their superior hospitality that we will never forget.I highly recommend it and when I come to Jakarta next time, surely I will stay at this lovely hotel. Taufiq Djudien, Owner at Aston Kemayoran City Hotel, responded to this review Dear Sir/Ma'amGreeting from Aston Kemayoran City Hotel!Thank you for staying with us and for your kind review. We are delighted to note that you had a pleasant experience on your stay with us and appreciate your valuable feedback. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.Regards,Taufiq DjudienGeneral Manager

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• User:Vitri S

  Trip type: Family

  Experience stay with Excellent Service

  25 Nov 2023

  Thes staff Januar provided the best service during our stay, very sincere and helpfull. The Hotel was amazing and very recommended, the room very clean and huge. Thanks for Aston Kemayoran, keep it that way Taufiq Djudien, Owner at Aston Kemayoran City Hotel, responded to this review Dear Mr/Ms VitrisThank you for staying with us and for your kind review. We are delighted to note that you had a pleasant experience on your stay with us and appreciate your valuable feedback on our services and room cleanliness. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.Regards,Taufiq DjudienGeneral Manager

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