It wass good ambience anda good staf sherly
FO Staff, Guest Services / Front Office at Harper M.T. Haryono, responded to this review
Dear Valued Guest,Warmest greetings from Harper MT Haryono Jakarta.Thank you for sharing your kind feedback. We are delighted to know that you enjoyed the ambience of our hotel and that Sherly provided good service during your stay. Your appreciation will certainly be shared with her as motivation to continue delivering excellent hospitality to our guests.We truly appreciate your support and look forward to welcoming you back for another pleasant stay with us in the future.Best Regards,Hermawan PriyatnaGeneral Manager
User:Who Dyah W
Trip type: Business
The Harper Cawang is excellent for business trip, relaxing, and family holidays. All staff was friendly. The price is al
13 Feb 2026
The Harper Cawang is excellent for business trip, relaxing, and family holidays. All staff was friendly. The price is also reasonable. I will definitely stay in this hotel for next trip. It's recommended. Ezii is a kind staff with big smile.
Candra Yudha, Owner at Harper M.T. Haryono, responded to this review
Dear Mrs. Who Dyah W,Thank you very much for sharing your wonderful experience with us.We are delighted to know that our hotel met your needs for business trips, relaxation, and family holidays. It is also pleasing to hear that you found our team friendly and our pricing reasonable. Your recommendation truly means a lot to us.Thank you as well for your kind mention of Ezii. We are happy to know that her warm service and big smile made a positive impression. Your appreciation will certainly be shared with her as encouragement to continue delivering excellent hospitality.We look forward to welcoming you back on your next trip.Best Regards,Hermawan PriyatnaGeneral Manager
User:Riska Y
Trip type: Couples
Good service
13 Aug 2025
A comfortable hotel for corporate activities or staycations, clean rooms and toilets, delicious food. It is worth considering as an option for staying in the Cawang area.
Candra Yudha, Owner at Harper M.T. Haryono, responded to this review
Dear Mr/Mrs. Riskay,Warmest greetings from Harper MT Haryono Jakarta,Thank you very much for sharing your positive experience with us. We are delighted to know that you found our hotel comfortable for both corporate activities and staycations, enjoyed the cleanliness of our rooms and toilets, and were satisfied with the delicious food we provide.We truly appreciate your kind words and recommendation of our hotel as an option for staying in the Cawang area. Your feedback motivates us to continue delivering excellent service and memorable experiences for all our guests.We look forward to welcoming you back soon at Harper MT Haryono Jakarta.Best regards,ManagementHarper MT Haryono – by ASTON
User:pamelan2015
Trip type: Business
Dirty and disgusting.
20 Apr 2025
Dirty toilet with stains of you know what on the toilet seat cover that weren’t cleaned. Toilet seat was stained to oblivion. Shower was mouldy and buildup was insane! Bed linen was stained badly and couldn’t tell if it was washed or not. It did not smell fresh. Smelled stale and of layers of sweat. Room smelled so musty. In need of refurbishing… doors were almost falling off hinges, had to bump door with my shoulder to get it to open. Damp and mould every. Elevator was like a death trap!Food at the restaurant was awful and bland.I checked out a couple of hours later as I could not bring myself to lay on that bed or use that toilet.
FO Staff, Guest Services / Front Office at Harper M.T. Haryono, responded to this review
Dear Mrs. Pamela,First and foremost, please allow us to extend our sincerest apologies for the deeply unpleasant experience you encountered during your recent visit. We truly appreciate you taking the time to share your feedback, however difficult it may be to read, as it is through honest reviews like yours that we are able to recognize our shortcomings and take concrete steps to improve.We are deeply concerned about the condition of the room you were assigned. The cleanliness issues you described — including the unclean toilet, stained bed linen, musty room odor, mold buildup, and general disrepair — are completely unacceptable and fall far below the high standards we strive to uphold. We understand that the discomfort and disappointment you felt not only affected your stay, but also your trust in our property.Please be assured that we have immediately launched a thorough investigation into this matter. Our housekeeping and maintenance teams have been informed and instructed to inspect the specific room in question. We will also be conducting a broader audit of our cleanliness and maintenance procedures across the hotel to prevent such incidents from recurring.With regard to your comments on the condition of the elevator and the quality of food in the restaurant, we have also shared this feedback with our engineering and culinary teams. Safety and comfort are non-negotiables for our guests, and we are committed to taking the necessary steps to ensure all our facilities meet expectations.We deeply regret that we were not able to provide the quality of experience we aim to deliver, and that your stay was cut short due to these issues. Should you be willing to give us another opportunity, we would welcome the chance to provide you with a far more pleasant and comfortable experience in the future. Please feel free to reach out to our Guest Experience Manager directly, and we will be more than happy to personally ensure your next visit reflects the true standard of our hospitality.Thank you once again for your feedback. Your comments have been taken with the utmost seriousness, and we are committed to turning this into a moment of learning and improvement.Warm regards,Ahmad RoviqDuty Manager
User:Meander64468431374
Trip type: Friends getaway
great sevice, ines in the front office was really kind and helpful
14 Feb 2025
the room is clean, water pressure is really low with weird shower head placement. but overall the stay was nice! the hotel is located in a strategic place! service is 100! and the aircon was working really great! overall we had a nice stay and will probably be back
FO Staff, Guest Services / Front Office at Harper M.T. Haryono, responded to this review
Dear Mrs. Meander,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay, especially our clean rooms, great service, and well-functioning air conditioning. It’s also wonderful to know that our strategic location added to your convenience.We appreciate your feedback regarding the water pressure and showerhead placement. Your input is valuable, and we will share it with our team to see where improvements can be made.We’re happy to know that you had a pleasant stay overall and would love to welcome you back for an even better experience in the future!Best regards,Ahmad RoviqDuty Manager
East Jakarta, Jakarta
About Harper Mt Haryono By Aston
User Rating & Reviews
04 Mar 2026
20 Apr 2025
0204 505 9777