Hotel Indonesia Kempinski Jakarta

Recent Reviews: 1978

• User:Relax34247451732

  Trip type: Business

  Midnight Checked in with excellent service

  07 Jul 2026

  The hotel is clean, comfortable, and provides excellent service.Special thanks to Tubagus the manager and Arya at the reception in the night shift for their warm, friendly, and genuine hospitality. Give me the best service even midnight checked in, Did well.I had a wonderful stay and would definitely love to come back again. Angelika Wijaya, Marketing at Hotel Indonesia Kempinski Jakarta, responded to this review Dear Valued Guest,Thank you for your wonderful review.We are delighted to know that you had a comfortable stay and enjoyed the cleanliness of our hotel as well as the excellent service provided by our team.We are especially grateful for your kind recognition of Tubagus and Arya. It is truly rewarding to hear that their warm, friendly, and genuine hospitality made such a positive impression, particularly during your late-night check-in. Your thoughtful compliments will certainly be shared with them, as we know they will be encouraged to learn that their dedication helped make your stay so memorable.Thank you once again for choosing Hotel Indonesia Kempinski Jakarta. We are honored to have been part of your experience and look forward to welcoming you back for another exceptional stay.Warm regards,Petra BaumannGeneral Manager

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• User:Mehtap O

  Trip type: Business

  A disappointing experience into a memorable one

  28 Jun 2026

  At first, I was quite disappointed because the cleanliness of my room did not meet my expectations. After a long journey from Denmark to Indonesia, with another trip to Singapore coming up, all I wanted was a clean, quiet, and comfortable place to rest.The Duty Manager on duty immediately took ownership of the situation and arranged for me to move to a larger room. Although it had a city view and there was some outside noise, I truly appreciated the effort. Unfortunately, I still found some cleanliness issues and even considered cancelling my stay and requesting a refund.However, the Duty Manager personally assured me that a Suite Room would be thoroughly inspected and cleaned to the highest standard. After moving to the suite, I was genuinely impressed and very happy with the room. I understand the hotel was running at a very high occupancy, but I sincerely hope housekeeping can pay closer attention to cleanliness, as it makes a significant difference to the guest experience.What I will remember most is the exceptional service from the Duty Manager. He handled everything with professionalism, empathy, and genuine care. He explained every step clearly, which made me feel valued as a guest. Since I had an online meeting and couldn't have breakfast in the main restaurant, he thoughtfully offered me breakfast on the VIP floor, which was much more convenient as it was on the same floor as my room.His service was truly superb elegant, professional, and heartfelt. You can tell he genuinely puts himself in the guest's position and always tries to find the best solution.My sincere appreciation to Hotel Indonesia Kempinski for having such an outstanding team member.Special thanks to the Duty Manager on duty for turning a disappointing experience into a memorable one. Angelika Wijaya, Marketing at Hotel Indonesia Kempinski Jakarta, responded to this review Dear Valued Guest,Thank you for taking the time to share such a detailed review of your recent stay at Hotel Indonesia Kempinski Jakarta.First and foremost, please accept our sincere apologies that the cleanliness of your initial room did not meet your expectations. We fully understand how important a clean, quiet, and comfortable room is, especially after a long international journey, and we regret that your arrival experience fell short of the standards we strive to deliver.At the same time, we are truly grateful for your kind recognition of our Duty Manager. We are delighted to know that his professionalism, empathy, and genuine care helped restore your confidence and transformed a disappointing start into a memorable stay. His commitment to personally overseeing your room arrangements, communicating transparently throughout the process, and thoughtfully arranging breakfast on the Executive Lounge floor to accommodate your online meeting exemplifies the personalized hospitality we are proud to provide.We also sincerely appreciate your constructive feedback regarding housekeeping. Please rest assured that your comments have been shared with our Housekeeping leadership team for careful review and follow-up. While the hotel was operating at high occupancy, this should never compromise the cleanliness and comfort our guests rightfully expect.Your heartfelt appreciation for our Duty Manager means a great deal to us, and we will ensure your kind compliments are shared with him. Colleagues like him truly embody the spirit of heartfelt hospitality and are an inspiration to our entire team.Thank you once again for your understanding and valuable feedback. We look forward to welcoming you back for an even more seamless and exceptional stay in the future.Warm regards,Petra BaumannGeneral Manager

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• User:Alex Y

  Trip type: Family

  Poor Air Quality Ruined Our Family’s Stay

  27 Jun 2026

  The room air quality was very poor. It felt like the room had not been occupied or properly ventilated for a long time. The air was stale, dusty, and not fresh, possibly because the room was located near the elevator.Unfortunately, after staying in the room, my young daughter became sick. My wife and I also had difficulty sleeping because the air in the room was uncomfortable and did not feel clean. We hope the hotel will improve its room ventilation and air quality to ensure a healthier and more comfortable stay for future guests.This issue significantly affected our stay, and we hope the hotel takes this feedback seriously and investigates the room's ventilation and air-conditioning system. Angelika Wijaya, Marketing at Hotel Indonesia Kempinski Jakarta, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback.Please accept our sincere apologies for the discomfort you and your family experienced during your stay. We are truly sorry to learn that the air quality in your room did not meet your expectations and affected your overall comfort.We are especially concerned to hear that your daughter became unwell during your stay. While we are unable to determine the cause, we sincerely regret that your family experienced discomfort, and we understand how distressing this must have been.Please be assured that your comments regarding the room’s ventilation, air quality, and air-conditioning system have been shared with our Engineering and Housekeeping teams for immediate inspection and thorough review. Maintaining a clean, comfortable, and healthy environment for our guests is one of our highest priorities, and feedback such as yours is invaluable in helping us identify areas for improvement.We deeply regret that this issue impacted your experience and did not reflect the standards of comfort and hospitality we strive to provide at Hotel Indonesia Kempinski Jakarta.Thank you once again for bringing this matter to our attention. We hope to have the opportunity to welcome you and your family back in the future and provide you with the exceptional stay you rightfully expect.Warm regards,Petra BaumannGeneral Manager

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• User:W1066MIfrank

  Trip type: Business

  A perfetto stay

  26 Jun 2026

  Simply perfetto stay. From the warm Welcome that you receive at check in from All ladies, recognizing you due to the multiple Stars you spent at this hotel, to the executive lounge where the staff is amazing (each one of the they remember your preferred drinks and meals - a special thanks to Nissa and Kevin because both of them make your stay as you will be at home)I come monthly due to work, I feel very good and pampered every time.Thank you! Angelika Wijaya, Marketing at Hotel Indonesia Kempinski Jakarta, responded to this review Dear Valued Guest,Thank you for your heartfelt review and for your continued loyalty to Hotel Indonesia Kempinski Jakarta.We are truly delighted to know that each of your monthly stays has been such a memorable experience. It is especially rewarding to hear that our team made you feel warmly welcomed and recognized, creating a sense of comfort and familiarity that makes you feel at home.Your kind recognition of our Executive Lounge team means a great deal to us. We are especially grateful for your thoughtful compliments for Nissa and Kevin. Knowing that they remembered your preferences and consistently provided attentive, personalized service is exactly the level of hospitality we strive to deliver. Your appreciation will certainly be shared with them and the entire team.It is an honor to be your preferred home away from home whenever your work brings you to Jakarta. Thank you once again for your trust and continued support.We look forward to welcoming you back for many more memorable stays.Warm regards,Petra BaumannGeneral Manager

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• User:0ldi_art

  Trip type: Solo travel

  lovely experience

  23 Jun 2026

  Great bar and dining experience. The food was delicious, the drinks were excellent, and the atmosphere was very enjoyable Angelika Wijaya, Marketing at Hotel Indonesia Kempinski Jakarta, responded to this review Dear Valued Guest,Thank you for your wonderful review.We are delighted to know that you had a great dining experience with us and enjoyed the delicious food, excellent drinks, and the welcoming atmosphere. It is truly rewarding to hear that every aspect of your visit contributed to an enjoyable experience.Your kind words are greatly appreciated and will be shared with our culinary and service teams as encouragement to continue delivering exceptional hospitality.We look forward to welcoming you back to Hotel Indonesia Kempinski Jakarta for another memorable dining experience.Warm regards,Petra BaumannGeneral Manager

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