Mercure Jakarta Gatot Subroto

Recent Reviews: 1295

• User:310mikhael

  Trip type: Family

  Awful bathroom layout.

  17 Feb 2026

  Several time passing this hotel, from outside it looks fine plus after checking hotel rating in TA i decide to book. What a mistake!Choose privilege room, expecting for bigger and better room but end up shock with room quality especially bathroom. Their shower area and WC are adjoined with no barrier (not glass no nothing), plus shower area are covered with curtains (again, curtains not glass) as separator with washing basin and make up area. This is very shocking for a 4 star hotel, feels like staying in dormitory! I have never in my life found this bathroom layout in 4 star hotel. This bathroom issue really ruin our stay, so i csnt really appreciate any other plus point. Dwi Fendy Apriansyah, Guest Services / Front Office at Mercure Jakarta Gatot Subroto, responded to this review Dear Mikhael Thank you for taking the time to share your feedback following your recent stay with us. We sincerely regret to learn that your experience did not meet your expectations, especially regarding the room and bathroom layout.We understand how important comfort and design are to our guests, particularly when choosing a Privilege Room with the expectation of enhanced space and facilities. Please allow us to apologize that the bathroom concept did not align with your preference and affected your overall stay experience. The room design reflects a modern open-layout concept adopted in several properties; however, we fully acknowledge that this style may not suit every guest’s expectations, and your feedback is truly valuable for our ongoing evaluation.We are genuinely sorry to hear that this aspect overshadowed the positive elements of your stay. Your comments have been shared with our management team for review as we continuously seek ways to improve guest comfort and clarity of room descriptions prior to arrival.We appreciate your honest feedback and hope you may give us another opportunity in the future to provide a more comfortable and enjoyable experience.Sincerely,Dwi Fendy ApriansyahFront Office Manager, Mercure Jakarta Gatot Subroto

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• User:Jondoli

  Trip type: Solo travel

  Nice Stay with Potential, but Service Consistency Needs Serious Attention

  04 Feb 2026

  ReceptionWani at reception was warm and friendly — thank you for that. Unfortunately, the check-in felt rushed and lacked essential information. Details about the pool, gym, and Wi-Fi access were not explained. In most Mercure hotels, this is standard SOP. Only breakfast and floor preference were mentioned. A clearer and more complete briefing would be greatly to improve the arrival experience.RestaurantResti (waitress) was kind and sincere — she just needs more confidence when explaining menu items. She has good potential.The grilled ribs were enjoyable. However, the Ketoprak Harum Wangi was far below expectations for a featured local dish. Serving peanut sauce in a teapot may look aesthetic, but functionally it fails. The sauce portion was insufficient compared to the large serving. The vermicelli was watery and poorly drained, and the peanut sauce texture was coarse and not well blended. It honestly did not reflect authentic ketoprak. If this is meant to represent Indonesian cuisine, more research and care are needed. International guests deserve a better introduction to local food.Welcome drink information was inconsistent. Initially, I was told any drink was allowed. Later, another waiter stated only juice was included. This inconsistency — combined with a rather unfriendly tone — It shows a need for better staff alignment and training.RoomThe room was very spacious, clean in design, and comfortable. The view was also excellent.There was only one major issue: the hot water did not work properly. I had to run the hot water for 8–10 minutes, even with the handle turned fully to hot, and it still never became truly hot — only slightly warm. I called a technician, but he did not appear experienced or proactive. He simply said I needed to wait longer, which I found quite amusing. Imagine returning to the hotel late at night and having to wait 10 minutes just for warm water — and even then, it was not hot. Unfortunately, the issue was never resolved, and I had no choice but to accept the bathroom water system as it was.Additional NoteThe hotel also does not provide holding or receiving service for outside food deliveries (which I understand is part of their policy). However, this makes it even more important to maintain strong food quality in the hotel restaurant. For guests ordering food from outside, it would be best to arrange direct meet-ups with the courier. Clear communication of this policy to guests would also be helpful to avoid confusion. Dwi Fendy Apriansyah, Guest Services / Front Office at Mercure Jakarta Gatot Subroto, responded to this review Dear Hospitality Hunter,Thank you very much for taking the time to share such a detailed and constructive review following your recent stay with us. We truly appreciate your thoughtful feedback, as it helps us understand our guests’ experiences from different perspectives and allows us to continuously improve.First of all, we are pleased to know that you found the room spacious, comfortable, and well-designed, and that the view contributed positively to your stay. Your kind recognition of Wandi at Reception and Resti at the restaurant has also been shared with them. We are glad their warmth and sincerity left a positive impression.At the same time, we sincerely apologize for the inconsistencies you experienced, particularly during check-in. Providing clear and complete information about hotel facilities is indeed an essential part of the arrival experience, and your feedback has been addressed with our Front Office team to reinforce service standards and ensure better communication moving forward.Regarding your dining experience, we appreciate your honest comments about the Ketoprak Harum Wangi and service alignment related to the welcome drink. Your observations have been shared with our culinary and restaurant teams for immediate review, as presenting authentic local cuisine with both quality and consistency is very important to us, especially for international guests discovering Indonesian flavors.We also sincerely apologize for the inconvenience caused by the hot water issue and for the handling of the technical assistance, which clearly did not meet expectations. This matter has been escalated to our Engineering team for thorough inspection and corrective action to prevent recurrence. Guest comfort is a priority, and we regret that this affected your overall experience.Thank you as well for highlighting the clarity needed regarding our outside food delivery policy. We will review how this information is communicated to guests to ensure better understanding and avoid confusion in the future.Your feedback is extremely valuable to us, and while we regret the areas where we fell short, we truly hope to have another opportunity to welcome you back and provide a much more seamless and fully satisfying Mercure Jakarta Gatot Subroto experience.Sincerely,Dwi Fendy ApriansyahFront Office Manager, Mercure Jakarta Gatot Subroto

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• User:Dreamer11015606579

  Trip type: Family

  Pengalaman stay

  28 Dec 2025

  Overall stay was good, easy access, room’s clean, all staffs are helpful and friendly. Amelia guide us really well. Thank you Dwi Fendy Apriansyah, Guest Services / Front Office at Mercure Jakarta Gatot Subroto, responded to this review Dear Valued GuestThank you for sharing your positive feedback. We are delighted to know that you had an overall pleasant stay with easy access, clean rooms, and helpful, friendly staff. We truly appreciate your kind words for Amelia, who guided you very well during your stay. Your appreciation will be shared with her and the team as encouragement. We look forward to welcoming you back to Mercure Jakarta Gatot Subroto.Sincerely,Dwi Fendy ApriansyahFront Office Manager, Mercure Jakarta Gatot Subroto

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• User:Nuraini N

  Trip type: Solo travel

  very good

  27 Dec 2025

  I had a wonderful stay at this hotel—it was great, clean, and very comfortable. The rooms were well maintained, tidy, and made me feel at ease from the moment I arrived. What truly stood out was the excellent service provided by the staff. A friendly staff member named Ela was especially helpful throughout my entire stay. She was warm, attentive, and always ready to assist with any requests or questions I had. Her professionalism and kindness made my experience even more pleasant. Overall, it was a lovely stay, and I would definitely recommend this hotel to others. Dwi Fendy Apriansyah, Guest Services / Front Office at Mercure Jakarta Gatot Subroto, responded to this review Dear Mrs. 558nuraininThank you for sharing your wonderful experience.We are delighted to hear that you enjoyed a clean, comfortable stay and felt at ease in your room. Your kind words about our staff, especially Ela, will be shared with her, as we are proud of her professionalism and attentiveness.We truly appreciate your recommendation and look forward to welcoming you again at Mercure Jakarta Gatot Subroto.Sincerely,Mochamad RegiAsst. Front Office ManagerMercure Jakarta Gatot Subroto

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• User:fannysa a

  Trip type: Family

  Best staying

  13 Dec 2025

  So far its fun staying at mercure, we choose this hotel since my mom had to attend a graduation master ceremony. Staying at here was so comfortable and fun. thanks rania Dwi Fendy Apriansyah, Guest Services / Front Office at Mercure Jakarta Gatot Subroto, responded to this review Dear Valued Guest,Thank you very much for your kind review.We are delighted to hear that your stay at Mercure was comfortable and enjoyable, especially while attending your mother’s graduation ceremony.Your appreciation will be personally conveyed to Rania for her friendly and excellent service.We look forward to welcoming you back on your next visit.Sincerely,Dwi Fendy ApriansyahFront Office Manager, Mercure Jakarta Gatot Subroto

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