The room was very clean, the staff were friendly, and the food was delicious. There was only a minor issue — the room phone was not working during my stay yest, but the maintenance team responded promptly and resolved it right away.
Marketing Communication Manager, Guest Services / Front Office at Swiss-Belhotel Airport Jakarta, responded to this review
Dear Valued Guest,Warmest Greetings from Swiss-Belhotel Airport, Jakarta!Thank you for staying with us and taking a moment to share your recent experience.We hope you choose to stay with us again and We look forward to welcoming you back.Best regards,Management of Swiss-Belhotel Airport, Jakarta
User:ethertrainwife
Trip type: Business
Hotel to be avoided
11 Oct 2025
I booked a Deluxe Premiere room with a “city view,” but was given a windowless room completely inside the building — no daylight, no view at all. The air conditioner also doesn’t work. This is not acceptable for any room, let alone one in this category.
Marketing Communication Manager, Guest Services / Front Office at Swiss-Belhotel Airport Jakarta, responded to this review
Dear Valued Guest,Warmest Greetings from Swiss-Belhotel Airport, JakartaFirst of all, thank you for choosing Swiss-Belhotel Airport, Jakarta and thank you for your feedback on your recent stay. My sincere apology for the inconvenience that you had experienced.Your feedback is very important for us to improve further and rest assure that we are constantly strive to provide an Amazing Stay experience to all of our guests. We do hope that you will provide us an opportunity to serve you better in the near future.Once again, our sincere apology.Best regards,Manajement of Swiss-Belhotel Airport, Jakarta
User:SouthernSydney
Trip type: Business
Feedback on Front Office and Wait Staff Service
16 Sept 2025
The excellent service provided by Dhea from the Front Office during our stay. She went above and beyond, including offering a complimentary drop-off to and from the airport, which was greatly appreciated.However, there was a concern regarding the service provided by the wait staff. We requested a coffee while waiting for additional breakfast items, but unfortunately, there was a long delay. Once our meal was completed, the coffee had not yet arrived. Despite informing the staff, there seemed to be a lack of urgency or care, as the staff member continued cleaning tables instead of delivering the coffee. It was around 10:20 AM, a time when guests are unlikely to be attending breakfast, yet there was no attention to our request. We had to follow up multiple times, and even then, the request was ignored.It appears there is a need for further education and training for the wait staff, particularly in understanding the importance of promptly addressing guest requests and maintaining a high standard of service.
Marketing Communication Manager, Guest Services / Front Office at Swiss-Belhotel Airport Jakarta, responded to this review
Dear Valued Guest,Warmest Greetings from Swiss-Belhotel Airport, JakartaFirst of all, thank you for choosing Swiss-Belhotel Airport, Jakarta and thank you for your feedback on your recent stay. My sincere apology for the inconvenience that you had experienced.Your feedback is very important for us to improve further and rest assure that we are constantly strive to provide an Amazing Stay experience to all of our guests. We do hope that you will provide us an opportunity to serve you better in the near future.Once again, our sincere apology.Best regards,Manajement of Swiss-Belhotel Airport, Jakarta
User:Millamix
Trip type: Family
Okay room terrible food!!
09 Aug 2025
Cheap but decent hotel. The rooms are clean and the bed is good. The pool has a nice view, but could have been cleaner. The area has 4 sunbeds and you get towels. The hotell is connected to an abandoned mall. They do have KFC and Starbucks, but nothing else. Would have prefered a convenient store with soda and snacks.The restaurant......Slow service and awful food. The pizza is a disaster, something they draged from the freezer and heated up.....When we tried to eat the pizza we saw that they had fruit in the buffet area. I asked if that was for the breakfast buffet, and yes it was..... Really?? They even stired in something hot, and then I lost it. This was 9 pm! We would never eat from that buffet!!! We went to have dinner in KFC instead, fries is better than this.
Marketing Communication Manager, Guest Services / Front Office at Swiss-Belhotel Airport Jakarta, responded to this review
Dear Valued Guest,Warmest Greetings from Swiss-Belhotel Airport, JakartaFirst of all, thank you for choosing Swiss-Belhotel Airport, Jakarta and thank you for your feedback on your recent stay. My sincere apology for the inconvenience that you had experienced.Your feedback is very important for us to improve further and rest assure that we are constantly strive to provide an Amazing Stay experience to all of our guests. We do hope that you will provide us an opportunity to serve you better in the near future.Once again, our sincere apology.Best regards,Manajement of Swiss-Belhotel Airport, Jakarta
User:Sebastian Y
Trip type: Family
Trash
09 Aug 2025
When we ate at the swiss cafè we orderd pizza and it tasted horrible. We saw that it was microwawe pizza. And when we lokked at the morning buffé we saw at 9 pm that they were prepering the morning buffé. We Asked if it was for tomorow and he sayed yes. Then we ate lunch at kfc insted. Warning do not eat at the buffé in case of food poidining
Marketing Communication Manager, Guest Services / Front Office at Swiss-Belhotel Airport Jakarta, responded to this review
Dear Valued Guest,Warmest Greetings from Swiss-Belhotel Airport, JakartaFirst of all, thank you for choosing Swiss-Belhotel Airport, Jakarta and thank you for your feedback on your recent stay. My sincere apology for the inconvenience that you had experienced.Your feedback is very important for us to improve further and rest assure that we are constantly strive to provide an Amazing Stay experience to all of our guests. We do hope that you will provide us an opportunity to serve you better in the near future.Once again, our sincere apology.Best regards,Manajement of Swiss-Belhotel Airport, Jakarta
Airport, Jakarta
About Swiss-Belhotel Airport Jakarta
User Rating & Reviews
04 Nov 2025
11 Oct 2025
0204 505 9777