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Swiss-Belhotel Airport Jakarta

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Swiss-Belhotel Airport Jakarta

locationAirport, Jakarta, Indonesia

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About Swiss-Belhotel Airport JakartaAbout Swiss-Belhotel Airport Jakarta

location

This hotel is located right in the heart of Tangerang.

facility

The hotel has a lift and features 153 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a cash machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the car park for no extra charge. Other services include a 24-hour security service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. There are many ways to relax or stay active at the hotel, including golf, a gym, aerobics, a spa, a sauna, a steam bath and massage treatments.

meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day.

Amenities at Swiss-Belhotel Airport Jakarta Amenities at Swiss-Belhotel Airport Jakarta

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Golf

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      Gym

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      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Sauna

    • -

      Steam bath

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

661

Very Good

153

Average

65

Poor

21

Terrible

32

Recent Reviews: 932

  • User:elmiroyanf

    Trip type: Business

    keep it up

    rating04 Nov 2025

    The room was very clean, the staff were friendly, and the food was delicious. There was only a minor issue — the room phone was not working during my stay yest, but the maintenance team responded promptly and resolved it right away. Marketing Communication Manager, Guest Services / Front Office at Swiss-Belhotel Airport Jakarta, responded to this review Dear Valued Guest,Warmest Greetings from Swiss-Belhotel Airport, Jakarta!Thank you for staying with us and taking a moment to share your recent experience.We hope you choose to stay with us again and We look forward to welcoming you back.Best regards,Management of Swiss-Belhotel Airport, Jakarta

  • User:ethertrainwife

    Trip type: Business

    Hotel to be avoided

    rating11 Oct 2025

    I booked a Deluxe Premiere room with a “city view,” but was given a windowless room completely inside the building — no daylight, no view at all. The air conditioner also doesn’t work. This is not acceptable for any room, let alone one in this category. Marketing Communication Manager, Guest Services / Front Office at Swiss-Belhotel Airport Jakarta, responded to this review Dear Valued Guest,Warmest Greetings from Swiss-Belhotel Airport, JakartaFirst of all, thank you for choosing Swiss-Belhotel Airport, Jakarta and thank you for your feedback on your recent stay. My sincere apology for the inconvenience that you had experienced.Your feedback is very important for us to improve further and rest assure that we are constantly strive to provide an Amazing Stay experience to all of our guests. We do hope that you will provide us an opportunity to serve you better in the near future.Once again, our sincere apology.Best regards,Manajement of Swiss-Belhotel Airport, Jakarta

  • User:SouthernSydney

    Trip type: Business

    Feedback on Front Office and Wait Staff Service

    rating16 Sept 2025

    The excellent service provided by Dhea from the Front Office during our stay. She went above and beyond, including offering a complimentary drop-off to and from the airport, which was greatly appreciated.However, there was a concern regarding the service provided by the wait staff. We requested a coffee while waiting for additional breakfast items, but unfortunately, there was a long delay. Once our meal was completed, the coffee had not yet arrived. Despite informing the staff, there seemed to be a lack of urgency or care, as the staff member continued cleaning tables instead of delivering the coffee. It was around 10:20 AM, a time when guests are unlikely to be attending breakfast, yet there was no attention to our request. We had to follow up multiple times, and even then, the request was ignored.It appears there is a need for further education and training for the wait staff, particularly in understanding the importance of promptly addressing guest requests and maintaining a high standard of service. Marketing Communication Manager, Guest Services / Front Office at Swiss-Belhotel Airport Jakarta, responded to this review Dear Valued Guest,Warmest Greetings from Swiss-Belhotel Airport, JakartaFirst of all, thank you for choosing Swiss-Belhotel Airport, Jakarta and thank you for your feedback on your recent stay. My sincere apology for the inconvenience that you had experienced.Your feedback is very important for us to improve further and rest assure that we are constantly strive to provide an Amazing Stay experience to all of our guests. We do hope that you will provide us an opportunity to serve you better in the near future.Once again, our sincere apology.Best regards,Manajement of Swiss-Belhotel Airport, Jakarta

  • User:Millamix

    Trip type: Family

    Okay room terrible food!!

    rating09 Aug 2025

    Cheap but decent hotel. The rooms are clean and the bed is good. The pool has a nice view, but could have been cleaner. The area has 4 sunbeds and you get towels. The hotell is connected to an abandoned mall. They do have KFC and Starbucks, but nothing else. Would have prefered a convenient store with soda and snacks.The restaurant......Slow service and awful food. The pizza is a disaster, something they draged from the freezer and heated up.....When we tried to eat the pizza we saw that they had fruit in the buffet area. I asked if that was for the breakfast buffet, and yes it was..... Really?? They even stired in something hot, and then I lost it. This was 9 pm! We would never eat from that buffet!!! We went to have dinner in KFC instead, fries is better than this. Marketing Communication Manager, Guest Services / Front Office at Swiss-Belhotel Airport Jakarta, responded to this review Dear Valued Guest,Warmest Greetings from Swiss-Belhotel Airport, JakartaFirst of all, thank you for choosing Swiss-Belhotel Airport, Jakarta and thank you for your feedback on your recent stay. My sincere apology for the inconvenience that you had experienced.Your feedback is very important for us to improve further and rest assure that we are constantly strive to provide an Amazing Stay experience to all of our guests. We do hope that you will provide us an opportunity to serve you better in the near future.Once again, our sincere apology.Best regards,Manajement of Swiss-Belhotel Airport, Jakarta

  • User:Sebastian Y

    Trip type: Family

    Trash

    rating09 Aug 2025

    When we ate at the swiss cafè we orderd pizza and it tasted horrible. We saw that it was microwawe pizza. And when we lokked at the morning buffé we saw at 9 pm that they were prepering the morning buffé. We Asked if it was for tomorow and he sayed yes. Then we ate lunch at kfc insted. Warning do not eat at the buffé in case of food poidining Marketing Communication Manager, Guest Services / Front Office at Swiss-Belhotel Airport Jakarta, responded to this review Dear Valued Guest,Warmest Greetings from Swiss-Belhotel Airport, JakartaFirst of all, thank you for choosing Swiss-Belhotel Airport, Jakarta and thank you for your feedback on your recent stay. My sincere apology for the inconvenience that you had experienced.Your feedback is very important for us to improve further and rest assure that we are constantly strive to provide an Amazing Stay experience to all of our guests. We do hope that you will provide us an opportunity to serve you better in the near future.Once again, our sincere apology.Best regards,Manajement of Swiss-Belhotel Airport, Jakarta

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