Swiss-Belhotel Pondok Indah

Name: Swiss-Belhotel Pondok Indah
Address: Jl. Metro Pondok Indah Sector 2, Jakarta, indonesia
Telephone: +44-204-505-9777
Rating: 4.3

South Jakarta, Jakarta, Indonesia

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About Swiss-Belhotel Pondok Indah

location

This hotel welcomes guests in Jakarta.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The hotel offers a number of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. Souvenirs can be purchased at the gift shop. Guests arriving by car can park their vehicles in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available.

rooms

Rooms feature a living room and a bathroom. Air conditioning ensures comfortable temperatures. Guests have a view of the city from the balcony or terrace, which are standard features of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. A refrigerator, a microwave and a tea/coffee station are standard features. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. There are many ways to relax or stay active at the hotel, including a gym, aerobics, a spa, a sauna and massage treatments. Activity coordinators organise an entertainment programme for adults and children.

meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. The hotel also offers snacks. Alcoholic beverages are available.

Amenities at Swiss-Belhotel Pondok Indah

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Spa
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Game Room
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Fridge
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  Safe
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  TV
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  Closet
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  Fireplace
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  Room service
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  Slippers
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Gym
Transfers
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  Airport Transfers
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  Shuttle Service

Location

Around this property:

Airport

35300.0 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

305

Very Good

111

Average

Poor

Terrible

Recent Reviews: 498

User:Arnold N
Trip type: Business
Best
16 Sept 2026
First stay disini kamar nya nyaman quite room ,helpful service from mba Rani thank u PRM SBPI, Marketing at Swiss-Belhotel Pondok Indah, responded to this review Dear Arnoldn692,Warmest greetings from Swiss-Belhotel Pondok Indah!Thank you for choosing Swiss-Belhotel Pondok Indah for your first stay! We are delighted to hear that you enjoyed the comfort of our room and had a pleasant.We’re also happy to know that you received helpful service from Ms. Rani. We will be sure to share your kind words with her.We look forward to welcoming you back for another enjoyable stay with us!Warm Regards,Management
User:Syammi1706
Trip type:
Best hotel
14 Aug 2026
Most the best hotel ever in jakarta, thankyou so much for the services. The services almost perfect. Please keept it PRM SBPI, Marketing at Swiss-Belhotel Pondok Indah, responded to this review Dear Valued Guest,Warmest greetings from Swiss-Belhotel Pondok Indah!Thank you so much for your wonderful review! We are truly delighted to hear that you consider us one of the best hotels in Jakarta and that you were happy with our service.Your kind words are a great motivation for our team. We will continue to maintain and improve our service to make every stay even better.We look forward to welcoming you back to Swiss-Belhotel Pondok Indah soon!Warm Regards,Management
User:alifuadhy87
Trip type:
good with clean room overall nice experience
08 Aug 2026
good with clean room overall nice experience. lobby is nice too, tv is smart so i can enjoy netflix during the stay PRM SBPI, Marketing at Swiss-Belhotel Pondok Indah, responded to this review Dear Valued Guest,Warmest greetings from Swiss-Belhotel Pondok Indah!Thank you for sharing your positive feedback! We are glad to know that you enjoyed our clean and comfortable rooms, as well as the atmosphere of our lobby.We are also happy to hear that you enjoyed using our Smart TV and watching Netflix during your stay. We truly appreciate your kind words and hope to welcome you back to Swiss-Belhotel Pondok Indah soon!Warm Regards,Management
User:Mudit G
Trip type: Solo travel
Polite staff but hotel needs better maintenance
11 Jun 2026
Descent hotel. Staff is very nice and polite. But I had 2 issues. 1) the towel had red marks on it. I gave it for wash but surprisingly the towel I received on the 3rd day of my stay again had reddish marks. 2) the drain in the shower was completely blocked the morning I was checking out. So frankly wasn’t too impressed with these issues. Dedik Abdillah, General Manager at Swiss-Belhotel Pondok Indah, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback. We are pleased to know that you found our staff to be nice and polite, and we truly appreciate your kind words about their service.We sincerely apologize for the inconvenience you experienced with the towels and the blocked shower drain. Please be assured that this is not the standard we strive to deliver. Your comments have been shared with our Housekeeping and Engineering teams for immediate investigation and corrective action to prevent similar issues from occurring in the future.We greatly value your feedback, as it helps us improve our services. We hope you will give us another opportunity to provide you with a much better experience on your next visit.Kind regards,Mustafa RahmatonoGeneral Manager
User:Djaya A
Trip type: Business
Shown unprofessionalism and inappropriate language/behaviour from FO leader.
03 Jun 2026
I first visited this hotel in April to attend a meeting and was shocked to witness highly unprofessional behavior from a member of the Front Office (FO) team. During my visit, I observed an FO staff member using inappropriate and offensive language toward a colleague in a public area. It was surprising to see such conduct from an employee in a guest-facing role.A few days ago, I visited the hotel again and unfortunately witnessed a very similar incident. This prompted me to write this review after learning that the individual involved is named Nurma and appears to hold a leadership position within the Front Office department.I strongly believe that hotel management should review the conduct and leadership practices within the FO team. As a guest, I am uncomfortable staying in an establishment where apparent workplace intimidation or disrespectful treatment of staff occurs openly in front of customers. The Front Office team represents the face of the hotel and plays a crucial role in creating a welcoming and professional first impression for guests.What concerned me most was not only the use of inappropriate language toward a subordinate, but also the apparent lack of awareness regarding how unacceptable such behavior is in a public setting. Seeing a team leader openly berate staff members in front of guests reflects poorly on the hotel’s management standards and workplace culture.If employees are treated this way in public areas, it naturally raises concerns about the environment behind closed doors. Professionalism, respect, and courtesy should be demonstrated at all levels of an organization, especially by those in leadership positions. I hope management takes this feedback seriously and addresses the matter appropriately. Mustafa Rahmatono, General Manager at Swiss-Belhotel Pondok Indah, responded to this review Dear Valued Guest,Thank you for taking the time to share your observations. We sincerely appreciate your feedback and are truly sorry to learn that your experience left you with such an unfavorable impression.Please accept our apologies for the behavior you witnessed. Professionalism, respect, and courtesy are core values that we expect from every member of our team, especially those in leadership roles. The conduct you described does not reflect the standards we strive to uphold.We take your comments very seriously and have shared them with our management team for a thorough review and appropriate follow-up. We are committed to maintaining a positive and respectful workplace culture, both for our employees and our guests, and we will address this matter accordingly.Thank you for bringing this to our attention. Feedback such as yours helps us identify areas for improvement and reinforces our commitment to delivering a professional and welcoming environment for everyone.We hope to have the opportunity to restore your confidence in us and provide you with the level of hospitality you rightfully expect.Kind regards,Mustafa RahmatonoGeneral Manager