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Novotel Lombok Resort And Villas

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Novotel Lombok Resort And Villas

locationKute, Lombok

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About Novotel Lombok Resort And VillasAbout Novotel Lombok Resort And Villas

Location

It takes approximately 75 minutes, or a 65 km drive, to reach the hotel from the airport and harbour. The hotel is located in the southern part of Lombok Island.

Facility

The resort has a lift and features 100 rooms. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access is provided to guests. The tour desk offers assistance with booking excursions. There are a number of shops, including a supermarket and souvenir shop. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a playroom. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), a laundry service and a hairdresser. A bicycle hire service (for a fee) gives guests the opportunity to explore the surrounding area independently. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with air conditioning and a fan. Some rooms include a balcony. The rooms have a king-size bed and a sofa bed. Separate bedrooms are available. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. A mini fridge and a tea/coffee station are standard features. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a DVD player and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower. A hairdryer, a vanity mirror and bathrobes are available for daily use. Family rooms are available for parents with children.

Sport

While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. A variety of activities such as beach volleyball, golf, archery, fishing and horse riding or, for a fee, cycling/mountain biking, are offered at the complex. Guests can take part in a comprehensive water sports programme, which includes paddle boating, canoeing, kayaking, snorkelling and diving, with windsurfing and sailing available for a fee. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, darts, yoga and callisthenics. A spa, beauty salon and massage treatments are available in the wellness area. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Dining facilities include a non-smoking restaurant, a dining room, a café and a bar. Catering options include half board and full board. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The resort also offers snacks. The show cooking is a particularly special attraction. The resort offers a selection of alcoholic and non-alcoholic beverages.

Payment

The resort accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Novotel Lombok Resort And Villas Amenities at Novotel Lombok Resort And Villas

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Games room

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Service

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Full Board

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      Half Board

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      Set menu dinner

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      Set menu lunch

  • Sport/Entertainment

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      Archery

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      Beach Volleyball

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      Billiards/Snooker

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      Canoe

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Diving

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      Golf

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      Gym

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      Horse Riding

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      Jacuzzi

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Pedalo

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      Sailing

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Surfing

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      Table Tennis

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      Windsurfing

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1166

Very Good

838

Average

309

Poor

151

Terrible

78

Recent Reviews: 2542

  • User:Kenia A

    Trip type: Family

    10 out of 10

    rating01 Apr 2026

    The place is amazing, the closest to paradise as it can get! The highlight was the service… staff is extremely friendly, big thanks to Udin, Doni and Novi, they made sure we felt right at home! We couldn’t be happier with our stay and no doubt we will come back!

  • User:Thiago R

    Trip type: Family

    Awesome Hotel with amazing staff!

    rating01 Apr 2026

    Doni, Udin, Novi was amazing with us, always there to give us the great service and experience.

  • User:SRC79

    Trip type: Family

    Excellent getaway. Fully worth it.

    rating26 Mar 2026

    The hotel is quite far from the lombok jetty where the boats from Bali land. And the hotel is relatively secluded from the tourist rush. But it opens right onto the beach with the restaurant on the beach. The rooms are very spacious and comfortable. The restaurant is good and has an excellent breakfast spread. It also has reasonably priced lunch and dinner. We were there only for one night and enjoyed it thoroughly . Morning we walked down the beach and it was really picturesque. For those into surfing many surfers were surfing here ( we have no clue on surfing though so this is from looking at surfers only). General Manager, General Manager at Novotel Lombok Resort & Villas, responded to this review Dear SRC79,Greetings from Novotel Lombok Resort and Villas and thank you for sharing your great experience with us.We are delighted to hear that you enjoyed the peaceful and secluded atmosphere of our resort, as well as our beachfront location. It’s wonderful to know that you found the room spacious and comfortable, and that you had a pleasant dining experience, especially with our breakfast and reasonably priced meals.We’re also glad you had the chance to enjoy a morning walk along the beach and witness the surfing scene, it's truly a special experience.Thank you once again for your kind words. We hope to welcome you back for a longer stay in the future.Warm regards,Robby IrawanFront Office and Guest Experience Manager

  • User:Markisfatfamily

    Trip type: Family

    Great, peaceful paradise just outside busy Kuta.

    rating20 Mar 2026

    Beautiful prototype, quiet, peaceful, with full range of amenities. 7 min motorbike ride to centre of Kuta. 40 min ride to Selong Belanak. House car for rides into town at night and they hooked us up with scooters too. Very comprehensive buffet breakfast. Clean well managed facilities. If you want hustle and energy, stay in Kuta. If you want peace and quiet, stay here. General Manager, General Manager at Novotel Lombok Resort & Villas, responded to this review Dear Markisfatfamily,Greetings from Novotel Lombok Resort and Villas!Thank you for your wonderful review and for sharing your experience with us.We are delighted to know that you enjoyed the peaceful atmosphere of our resort, along with our facilities, amenities, and convenient location just a short distance from Kuta. It is great to hear that our transportation services and scooter arrangements added comfort to your stay, and that you had a pleasant breakfast experience.Your kind words about the cleanliness and overall management of the resort are truly appreciated and will be shared with our team.We are pleased that you found the perfect balance between relaxation and accessibility, and we hope to welcome you back again for another tranquil getaway.Warm regards,Robby IrawanFront Office and Guest Experience Manager

  • User:theomanginstar

    Trip type: Family

    Beautiful Resort with Local Charm, but Service Needs More Consistency

    rating18 Mar 2026

    Novotel Lombok is, at first impression, a very beautiful resort that successfully captures the spirit of Lombok through its local architectural touches and relaxed tropical atmosphere. The property has a distinctive character that makes it feel more authentic than a standard chain resort. Although the resort is no longer new, it is generally well maintained and still offers an appealing setting for a beach getaway.That said, the upkeep is somewhat inconsistent. Certain areas were clean and presentable, while others felt less attended to. In particular, some spots in the pool showed visible moss, which slightly detracted from the otherwise pleasant resort ambiance.The room itself was one of the stronger aspects of the stay. It was spacious and comfortable, and the bathroom appeared to have been recently renovated. This made a noticeable difference, as it felt fresh, clean, and well cared for.Service, however, was a mixed experience. Some staff members were genuinely warm, professional, and attentive, especially in the dining area, where service was noticeably stronger. Unfortunately, this standard was not consistent across the resort. Housekeeping, for example, was uneven during the stay. On some days the room was cleaned properly, while on other days basic amenities such as tea bags were not replenished. Even after calling twice to request a refill, nothing arrived, and I ultimately had to go to the reception desk in person to resolve it. Situations like this made the overall service feel less reliable than expected.Breakfast was another area where the experience felt inconsistent. During a five-day stay, breakfast was served à la carte for three days and buffet-style for two days. The difference between the two formats was significant, and frankly disappointing. I was informed that when occupancy is low, breakfast is served à la carte, and when there are more guests, the buffet is provided. While this may make operational sense for the hotel, from a guest perspective it creates a noticeably unequal experience. Guests should feel that the standard of hospitality remains strong regardless of occupancy levels especially on the Accor chain hotel.Overall, Novotel Lombok has many attractive qualities: a lovely setting, spacious rooms, and a charming local identity. However, the resort would benefit greatly from improving the consistency of its service and maintenance standards. My impression is that guests are likely to have a better experience during peak season, when facilities and service seem to operate at a fuller standard. This is a resort with strong potential, but greater consistency would make the experience far more satisfying. General Manager, General Manager at Novotel Lombok Resort & Villas, responded to this review Dear theomanginstar,Thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay with us at Novotel Lombok Resort & Villas.We are truly pleased to know that you appreciated the resort’s local charm, architectural character, and the comfort of your room, especially the renovated bathroom. It is always encouraging to hear that these aspects helped create a positive impression of your stay.At the same time, we sincerely apologize for the inconsistencies you experienced. Your comments regarding the pool condition, housekeeping follow-up, and the delay in replenishing amenities are well noted. This is certainly not the level of service we aim to deliver, and we have shared your feedback with the respective teams to ensure better attention to detail and responsiveness moving forward.Regarding your breakfast experience, we appreciate your honest feedback. While we do adjust the format based on occupancy levels, we fully understand your point that the guest experience should remain consistent regardless of this. Your comments have been taken seriously, and we will review how we can enhance the quality and perception of our offerings in all situations.We are grateful for your recognition of our team members in the dining area, and we will continue working on ensuring that this level of service is delivered consistently across all departments.Thank you once again for your valuable feedback. We truly appreciate your insights, as they help us improve and refine our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.Warm regards,Robby IrawanFront Office and Guest Experience Manager

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