Aston Madiun Hotel & Conference Center

Recent Reviews: 442

• User:Rezalariesta

  Trip type: Couples

  Best family trip in Madiun

  15 Jun 2025

  Great hotel especially for family trip. complete facilities, like the poolside!Also the coffee shop, various menus and snacks. Breakfast are good with various meals. near city's landmark and Pecel are great!best choice for next stay!! Reza Fahlefi, Guest Services / Front Office at Aston Madiun Hotel & Conference Center, responded to this review Dear Mt. Rezal Ariesta,Thank you for choosing our hotel as your choice of accommodation during your visit to Madiun city. We are happy that you had a good experience while staying at our hotel.We really care about the satisfaction of all our guests and your feedback is very valuable to us. This allows us to ensure and improve the quality of the service we want to offer our guests. We are committed to continuing to improve the quality of service and will continue to strive to provide the best experience to all guestsWe thank you again for your trust, and we hope to welcome you back in the future and ensure that your next visit will be more enjoyable and memorable.Warm regards,Reza FahlefiFront Office Manager

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• User:EdDaus

  Trip type: Solo travel

  End to end debacle!!! Not ready for business.

  30 Mar 2025

  Very poor service. The room remained uncleaned 7.5 hours after a 5:30 AM housekeeping request. A pizza order took 75 minutes to arrive cold, despite two reminders. Staff were unable to understand or respond to my complaint in English.NEXT MORNING…A catastrophic and deeply concerning service failure that raises serious questions about how this hotel is run and how its staff are managed.The debacle continued the very next morning, following the failures outlined in my previous review.I requested a knife to cut the uncut bread. Staff appeared to understand, but then walked away, disappeared, and behaved as though the conversation had never occurred. This cycle repeated with two different staff members.A fluent English Indonesian speaker then clearly explained my request for two five minute boiled eggs. What arrived were cold, hard boiled eggs. After a second explanation, the replacements arrived raw. By that point, the toast was cold.Bizarrely, the uncut bread and knife, both previously claimed to be unavailable, suddenly appeared. There were not even knives available in the restaurant to accompany the forks.This was not an isolated incident but a clear and consistent breakdown in communication, basic service delivery, and staff accountability. I have stayed in hundreds of hotels and I have never encountered anything this dysfunctional. Reza Fahlefi, Guest Services / Front Office at Aston Madiun Hotel & Conference Center, responded to this review Dear EdDaus,Thank you very much for taking the time to give us a review of your stay at our hotel.We have read your detailed review of our hotel and please allow us to express our deepest apologies for the inconvenience and disappointment you experienced during your stay.We have checked and evaluated what you experienced so that it does not happen again in the future. We have noted all the reviews you have submitted and brought them to our hotel's internal meeting and coordinated with the relevant Department to immediately follow up on your review so that it can be fixed.For your information, after your review, the relevant Department immediately held an Internal Training to provide refreshment & remind all staff to follow existing standards so that in the future there will be no more complaints from hotel guests.Once again, we apologize profusely for our service that did not meet your expectations. Your feedback is very valuable for us to be able to improve and provide the best service for hotel guests.We hope that this does not reduce your interest in staying at our Hotel again. And we also hope to meet you again when you visit Madiun and stay at our Hotel and of course with better service from us.Thank you and warm regards,Reza FahlefiFront Office Manager

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• User:Bagus W

  Trip type: Business

  Revisit After Nearly a Decade

  29 Aug 2024

  This is the first time I came to this hotel again after almost a decade. My previous, and first, visit was way back in 2015. And that too was by accident as there was a last-minute change of my travel plan at the time. Anyway, unlike the previous stay, I stayed for several nights this time to get a better feel for the hotel's general service. Overall, the service meets all the expectations. The general level of cleanliness is good. The breakfast variety is good. The level of comfort is acceptable. But I do notice some wear and tear in parts of the hotel's premises. While my first arrival in this hotel in 2015 felt majestic, it was average this time. It seems that the hotel has lost its shine. The hotel breakfast menu isn't actually impressive. But the presence of sausages and potatoes saves the day. If there's something disappointing about the stay, it has to be the pillows. I noticed some pillows were too thick and too hard, which caused headaches. Some are too thin. This sadly reduces the overall enjoyment of staying in this hotel. Regardless, my Japanese friends who came along with me was very satisfied with overall stay in this hotel. I too would actually love to come back here again if I revisit Madiun. Reza Fahlefi, Guest Services / Front Office at Aston Madiun Hotel & Conference Center, responded to this review Dear Mr. Bagus WFirst of all, we would like to thank you for your trust in choosing our hotel again as a place to stay together while in Madiun after so many years, this is the first time you have returned since 2015, where 2015 is the 2nd year of this hotel, where all the facilities are still new. And this year, precisely last June, we have been 10 years old and thanks to your prayers, we have been able to survive and serve all our guests.And thank you for your review, we have read your review in detail about our hotel and we apologize for the inconvenience caused. We realize that this is not in accordance with your expectations. All the reviews that you have submitted have been noted and we have brought them to our hotel's internal meeting so that they can be followed up and fixed.1. And related to several Hotel locations that have started to deteriorate, we from the management already have a plan for renovation after the 3rd hotel from our owner starts operating this year and the work will be gradual, we have actually started this renovation since last year starting from the Lounge and Lobby of the hotel.2. Likewise regarding breakfast, we have conveyed it to our head chef to be improved and as of September 1, our breakfast display and menu have been served with more variety and more.3. Third regarding Pillows, this year we are also paying in installments for replacement and several rooms have started using new Pillows, because the hotel Pillows are quite old, and we are doing this gradually too.Once again we apologize for the inconvenience you feel. Hopefully our explanation can make you understand the conditions that occur and can improve your comments in the future.We hope to see you again when you return to Madiun and of course with better service from us. Thank you and warm regards,Reza FahlefiFront Office Manager

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• User:Malong

  Trip type: Business

  much to improve

  27 Jul 2024

  Much to improveThe hotel would be nice but there is so much to improve:- Brown water coming from the pipes - dirty mattresses with dark brown stains- no complementary water - they say for the environment they don’t use plastic bottles and you can get water from dirty water dispensers outside the rooms, mine was empty and disgusting .- rug is filthy and full of stains Breakfast was ok and the sky bar is nice. Reza Fahlefi, Guest Services / Front Office at Aston Madiun Hotel & Conference Center, responded to this review Dear Malong,First, we would like to thank you for choosing our Hotel as your Place to stay while in Madiun and for taking the time to write a review about our hotel.We have read your detailed review of our hotel and allow me to apologize for the inconvenience caused. We realize that this is not exactly what you expected.We have recorded all the reviews that you have conveyed and brought them to our hotel's internal meeting so that they can be followed up so that they can be repaired, as special regarding of- Brown water coming from the pipes : In the morning we do project for reclean the water and was apologize and delivery announcement to all room to do the project and there is will still problem with the water.- Dirty mattresses with dark brown stains : We had informed to the room team to make sure the mattresses should be checked first before set up and make sure to change if the mattresses stains- Water Dispensers : we had inform also to Housekeeping team to double check the water in Dispenser, and just to inform that the water always re-change if empathy but some time there is tehnis problem with the machine that make the water stagnant not come out from the machine- rug is filthy and full of stains : Our owner still make planning to change all carpet at the floor or in room, just waiting the plan date, after our sister hotel open on this year. Once again, we do apologize for the inconvenience. We hope to see you again when you return to Madiun and of course with better service from us.Warm regards,Reza FahlefiFront Office Manager

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• User:Mobile44392381664

  Trip type: Family

  GOOD SERVICE

  08 May 2024

  I Think This Hotel The Best At The Madiun city. I am Very Comfortable stay Here. When ever Me With all My Family Have Good Service From Mr Triono At The H&E Resto.... Appreciate You are The Best there that I've everseen... See You Next trip ...... Reza Fahlefi, Guest Services / Front Office at Aston Madiun Hotel & Conference Center, responded to this review Dear our Valued Guest,Thank you for choosing our hotel as your accommodation choice during your visit to Madiun.We really care about the satisfaction of all our guests and your feedback is very valuable to us. This allows us to ensure and improve the quality of the services we want to offer our guests.Thank you and we look forward to welcoming you and your family back on the near future and of course with better service from us.Warm regards,Reza FahlefiFront Office Manager

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