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Swiss Belinn Malang

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Swiss Belinn Malang

locationMalang, Indonesia

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About Swiss Belinn MalangAbout Swiss Belinn Malang

location

This hotel warmly welcomes guests in Malang.

facility

The hotel has a lift and features 203 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Daily newspapers are available for purchase. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can relax on the balcony or terrace. All rooms are carpeted and have a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Further amenities include a washing machine and a trouser press. A telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Sun loungers and parasols on the terrace invite guests to relax and unwind. The pool bar serves a selection of refreshing drinks. There are many ways to relax or stay active at the hotel, including a gym, aerobics, a spa, a sauna and massage treatments. An entertainment programme and live music are also options for entertainment.

meals

Dining facilities include a restaurant, a café and a bar. Full board can be booked. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Staff are also happy to provide children's meals.

Amenities at Swiss Belinn Malang Amenities at Swiss Belinn Malang

  • Facilities

    • -

      Air conditioning

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      24-hour reception

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      Shops

    • -

      Conference Room

    • -

      Room Service

    • -

      Laundry Service

    • -

      Pets

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      Elevator/ Lift

    • -

      Laundry

    • -

      Newspaper

    • -

      Parking

    • -

      Smoke detector

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      Smoking rooms

    • -

      Wifi

  • Beauty and Spa

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      Massage

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      Spa

  • Business Center and Conferences

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      Business Center

  • Common Area

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      Sun Deck

  • Family and Kids

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      Childcare service

  • General Services

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      Concierge

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      Luggage storage

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      Multilingual Staff

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      Pool/ Beach towels

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      Wake-up Call / Service

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      Wheelchair

  • Hygiene

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      Contactless check-in/-out

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      Protective equipment for employees

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      Protective equipment for guests

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      Gym/ Fitness centre

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      First-aid services

  • Meals

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      Breakfast Buffet

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      Breakfast Served

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      Continental Breakfast

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      Bar

    • -

      Cafe

    • -

      Restaurant

  • Payment

    • -

      ATM

  • Room Facilities

    • -

      Shower

    • -

      Bathtub

    • -

      Hairdryer

    • -

      Fridge

    • -

      TV

    • -

      Closet

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      Room service

    • -

      Slippers

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      Toiletries

  • Security

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      Security Guard

  • Shopping

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      Souvenir shop

  • Sport/Entertainment

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      Outdoor Pool(s)

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      Swimming Pool

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      Sauna

  • Transfers

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      Airport Transfers

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

321

Very Good

294

Average

111

Poor

22

Terrible

6

Recent Reviews: 754

  • User:BackPacker528365

    Trip type: Family

    Great hotel in perfect location

    rating25 Mar 2026

    The hotel is well-established, with a solid structure and managed professionally. From a location perspective, it’s excellent 👍 — very close to the mall and offering easy access to various activity areas, especially for culinary exploration. Everything is within a short drive or even walking distance, which we really enjoyed.The front office staff were helpful and informative, and overall communication throughout the hotel was clear. The room was clean, and the shower experience was great. We can see that the hotel has been making continuous improvements, which is appreciated.However, there are a few areas that need attention. The extra bed (single bed) should be replaced or upgraded, as it feels below standard — you can clearly feel the springs when lying down. Towels also need refreshing, as some are worn out, torn, and rough.Regarding the F&B service: our booking included breakfast, and due to an early morning tour, we requested to take simple items like bread and jam with us. Initially, the staff did not allow it and insisted that breakfast must be consumed at the restaurant. After politely explaining our situation and asking them to check with a supervisor, they eventually agreed. In situations like this, a bit more flexibility would be appreciated, especially since the breakfast was already included in the room rate. Staff training in handling such cases could be improved.Overall, no major concerns — we had a pleasant stay and would be happy to return in the future, perhaps trying a different room type.E.A SwissbelinnMalang Malang, Guest Services / Front Office at Swiss-Belinn Malang, responded to this review Dear Valued Guest, Warmest greetings from Swiss-Belinn Malang.Thank you very much for taking the time to share your detailed feedback with us. We are truly pleased to know that you had an overall pleasant stay and that you appreciated our strategic location, as well as the cleanliness of the room, shower experience, and the professionalism of our team—especially at the Front Office.At the same time, we sincerely apologize for the shortcomings you encountered. Your comments regarding the extra bed and the condition of the towels have been well noted, and we are currently reviewing these aspects to ensure they meet our quality standards. Please rest assured that improvements in these areas are being prioritized.Regarding your breakfast experience, we apologize for the initial inconvenience. We understand your situation and agree that flexibility is important, particularly when breakfast is already included in the room package. Your feedback has been shared with the team for further training and improvement, so we can handle similar situations more proactively and with better guest understanding in the future.We truly appreciate your recognition of our ongoing improvements, and your feedback motivates us to continue enhancing our services. It would be our pleasure to welcome you back on your next visit, and we hope to provide you with an even better experience, perhaps in a different room type as you mentioned.Warm regards,Swiss-Belinn Malang

  • User:Riyo A

    Trip type: Business

    Thank you!

    rating01 Mar 2026

    I was very helped by the service of the staff. SwissbelinnMalang Malang, Guest Services / Front Office at Swiss-Belinn Malang, responded to this review Dear Mr. Riyo ,Warmest greetings from Swiss-Belinn Malang.Thank you for staying with us. We sincerely hope that our service met your expectations and made your visit a pleasant one.We are truly delighted to know that you had an excellent experience during your stay. It is always our priority to maintain the highest standards of service to ensure our guests feel happy, comfortable, and well cared for.Thank you once again, and we look forward to welcoming you back to Swiss-Belinn Malang in the near future.Warm regards,Swiss-Belinn Malang

  • User:ABYAN N

    Trip type: Business

    Great Location

    rating27 Feb 2026

    nearby campus and malls such a great location SwissbelinnMalang Malang, Guest Services / Front Office at Swiss-Belinn Malang, responded to this review Dear Valued Guest,Warm greetings from Swiss-Belinn Malang.Thank you for sharing your feedback regarding your recent stay with us. We are truly pleased to learn that you were satisfied with the services and hospitality provided by our team. Your kind words serve as great motivation for us to continue delivering excellent service to all our guests.We sincerely look forward to the pleasure of welcoming you back in the near future.Warm regards,Swiss-Belinn Malang

  • User:Happy V

    Trip type: Solo travel

    have a great day

    rating26 Feb 2026

    Good, clean, strategic location. THANKYOU SwissbelinnMalang Malang, Guest Services / Front Office at Swiss-Belinn Malang, responded to this review Dear Valued Guest,Warm greetings from Swiss-Belinn Malang.Thank you for sharing your feedback regarding your recent stay with us. We are truly pleased to learn that you were satisfied with the services and hospitality provided by our team. Your kind words serve as great motivation for us to continue delivering excellent service to all our guests.We sincerely look forward to the pleasure of welcoming you back in the near future.Warm regards,Swiss-Belinn Malang

  • User:black white l

    Trip type: Solo travel

    friendly and helpful staff

    rating25 Feb 2026

    The hotel has a strategic location, easy access, the room are clean, the hotel staff is friendly, kind and helpful.Good for solo traveller, family, and couple. SwissbelinnMalang Malang, Guest Services / Front Office at Swiss-Belinn Malang, responded to this review Dear Valued Guest,Warm greetings from Swiss-Belinn Malang.Thank you for sharing your feedback regarding your recent stay with us. We are truly pleased to learn that you were satisfied with the services and hospitality provided by our team. Your kind words serve as great motivation for us to continue delivering excellent service to all our guests.We sincerely look forward to the pleasure of welcoming you back in the near future.Warm regards,Swiss-Belinn Malang

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