The hotel is well-established, with a solid structure and managed professionally. From a location perspective, it’s excellent 👍 — very close to the mall and offering easy access to various activity areas, especially for culinary exploration. Everything is within a short drive or even walking distance, which we really enjoyed.The front office staff were helpful and informative, and overall communication throughout the hotel was clear. The room was clean, and the shower experience was great. We can see that the hotel has been making continuous improvements, which is appreciated.However, there are a few areas that need attention. The extra bed (single bed) should be replaced or upgraded, as it feels below standard — you can clearly feel the springs when lying down. Towels also need refreshing, as some are worn out, torn, and rough.Regarding the F&B service: our booking included breakfast, and due to an early morning tour, we requested to take simple items like bread and jam with us. Initially, the staff did not allow it and insisted that breakfast must be consumed at the restaurant. After politely explaining our situation and asking them to check with a supervisor, they eventually agreed. In situations like this, a bit more flexibility would be appreciated, especially since the breakfast was already included in the room rate. Staff training in handling such cases could be improved.Overall, no major concerns — we had a pleasant stay and would be happy to return in the future, perhaps trying a different room type.E.A
SwissbelinnMalang Malang, Guest Services / Front Office at Swiss-Belinn Malang, responded to this review
Dear Valued Guest, Warmest greetings from Swiss-Belinn Malang.Thank you very much for taking the time to share your detailed feedback with us. We are truly pleased to know that you had an overall pleasant stay and that you appreciated our strategic location, as well as the cleanliness of the room, shower experience, and the professionalism of our team—especially at the Front Office.At the same time, we sincerely apologize for the shortcomings you encountered. Your comments regarding the extra bed and the condition of the towels have been well noted, and we are currently reviewing these aspects to ensure they meet our quality standards. Please rest assured that improvements in these areas are being prioritized.Regarding your breakfast experience, we apologize for the initial inconvenience. We understand your situation and agree that flexibility is important, particularly when breakfast is already included in the room package. Your feedback has been shared with the team for further training and improvement, so we can handle similar situations more proactively and with better guest understanding in the future.We truly appreciate your recognition of our ongoing improvements, and your feedback motivates us to continue enhancing our services. It would be our pleasure to welcome you back on your next visit, and we hope to provide you with an even better experience, perhaps in a different room type as you mentioned.Warm regards,Swiss-Belinn Malang
User:Riyo A
Trip type: Business
Thank you!
01 Mar 2026
I was very helped by the service of the staff.
SwissbelinnMalang Malang, Guest Services / Front Office at Swiss-Belinn Malang, responded to this review
Dear Mr. Riyo ,Warmest greetings from Swiss-Belinn Malang.Thank you for staying with us. We sincerely hope that our service met your expectations and made your visit a pleasant one.We are truly delighted to know that you had an excellent experience during your stay. It is always our priority to maintain the highest standards of service to ensure our guests feel happy, comfortable, and well cared for.Thank you once again, and we look forward to welcoming you back to Swiss-Belinn Malang in the near future.Warm regards,Swiss-Belinn Malang
User:ABYAN N
Trip type: Business
Great Location
27 Feb 2026
nearby campus and malls such a great location
SwissbelinnMalang Malang, Guest Services / Front Office at Swiss-Belinn Malang, responded to this review
Dear Valued Guest,Warm greetings from Swiss-Belinn Malang.Thank you for sharing your feedback regarding your recent stay with us. We are truly pleased to learn that you were satisfied with the services and hospitality provided by our team. Your kind words serve as great motivation for us to continue delivering excellent service to all our guests.We sincerely look forward to the pleasure of welcoming you back in the near future.Warm regards,Swiss-Belinn Malang
User:Happy V
Trip type: Solo travel
have a great day
26 Feb 2026
Good, clean, strategic location. THANKYOU
SwissbelinnMalang Malang, Guest Services / Front Office at Swiss-Belinn Malang, responded to this review
Dear Valued Guest,Warm greetings from Swiss-Belinn Malang.Thank you for sharing your feedback regarding your recent stay with us. We are truly pleased to learn that you were satisfied with the services and hospitality provided by our team. Your kind words serve as great motivation for us to continue delivering excellent service to all our guests.We sincerely look forward to the pleasure of welcoming you back in the near future.Warm regards,Swiss-Belinn Malang
User:black white l
Trip type: Solo travel
friendly and helpful staff
25 Feb 2026
The hotel has a strategic location, easy access, the room are clean, the hotel staff is friendly, kind and helpful.Good for solo traveller, family, and couple.
SwissbelinnMalang Malang, Guest Services / Front Office at Swiss-Belinn Malang, responded to this review
Dear Valued Guest,Warm greetings from Swiss-Belinn Malang.Thank you for sharing your feedback regarding your recent stay with us. We are truly pleased to learn that you were satisfied with the services and hospitality provided by our team. Your kind words serve as great motivation for us to continue delivering excellent service to all our guests.We sincerely look forward to the pleasure of welcoming you back in the near future.Warm regards,Swiss-Belinn Malang
Malang, Malang
About Swiss Belinn Malang
User Rating & Reviews
25 Mar 2026
01 Mar 2026
0204 505 9777