"Disappointing stay with poor service and uncomfortable facilities."
13 Apr 2025
Review for Hotel Aston, Karimun Island (2 nights, 3 days stay)I was very disappointed with my stay at Hotel Aston in Karimun Island. The air conditioning in the room was not functioning properly, making it uncomfortable throughout the stay. Room service was extremely slow—orders took far too long to arrive. The bathroom shower area was also poorly maintained and clearly hadn’t been checked before our arrival.To make matters worse, the receptionist was not welcoming at all—no smile, no warmth, and it felt like we were more of a bother than valued guests. First impressions matter, and this really set a negative tone for the rest of the stay.For the price and the reputation of the Aston brand, I expected much better service, hospitality, and room conditions.
Karimun Ecommerce, Owner at Aston Karimun City Hotel, responded to this review
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us at Aston Karimun Island. Please accept our sincerest apologies for the inconveniences and disappointments you experienced during your visit.We deeply regret that the air conditioning in your room did not function properly and that our room service response time fell below expectations. This is certainly not the level of comfort or efficiency we strive to provide. Your comments regarding the condition of the bathroom and the reception experience are equally concerning, and I can assure you that we are taking this very seriously.First impressions are indeed important, and I am very sorry that you did not feel welcomed upon your arrival. Hospitality is at the heart of what we do, and it is unacceptable that you did not experience the warmth and attentiveness we are known for.Please rest assured that we are addressing these issues with our maintenance, housekeeping, and front office teams to ensure improvements are made immediately.We truly appreciate your honest feedback, as it allows us to improve. I hope we will have the opportunity to welcome you back in the future and provide the level of service and comfort that reflects the Aston name.Warm regards,Management ASTON Karimun Hotel
User:heroyan1388
Trip type: Couples
Poor experience with counter staff
31 Dec 2023
Negative experience with a particular counter staff member, a young, skinny gentleman wearing spectacles. We have approached him a few times for hotel transportation to city area, his response is always that the driver is away fetching customer. We have provided feedback that the in room TV reception is poor and requested for a technician to fix it, and waited for the whole night, but no one shows up, which I suspect the same chap didn't get the technician to attend to us, given his poor services.
steffen Tay, Owner at Aston Karimun City Hotel, responded to this review
Dear Mr. Heroyan, Thank you for taking the time to share your experience with us. I sincerely apologize for the inconveniences you faced during your stay. I am truly disappointed to learn about the issues you encountered with our counter staff member and the delayed response to your request for transportation and TV reception.I assure you that this behavior is not reflective of our usual standards, and I am taking immediate action to investigate and address the matter. Your feedback is crucial in helping us identify areas for improvement, and I appreciate your patience.Once again, I apologize for any frustration this may have caused. We value your feedback and are determined to make things right for you.Sincerely,SteffenGeneral Manager
User:Danny3236
Trip type: Friends getaway
Balai short trips
06 Oct 2023
Aston Karimun Balai …not bad but due there’s some renovation going on ..so expect noise..there’s swimming pool , ktv , live band(start 2200hrs local time)spa , massage as well gym . Breakfast included in the booking , ok have different foods daily . Opposite hotel have one department stores , fast food nearby . Next to hotel stalls selling bak ku teh…nice..but got to go early..operating time 0700-1300 only and on 1st come 1st serve basis . Business very good with local Chinese . Population seems a lot of Chinese witch sells provisions shops, seafood restaurants as well zi zhar stalls . Ferry terminal rather small..infact balai now is 10years behind Batam . If one wants to relax nd like kampung style can go balai..not so commercialized as Batam . From sin only 1 ferry daily so expect to spend 1 night in balai .
User:140tizianor
Trip type: Business
DISGUSTING
13 Jul 2023
⚠️DISGUSTING DIRTY HOTEL⚠️I've spent this time two nights in Aston Karimun and is the most disgusting hotel where i've ever been. Even if i choose for a suite that by logic shoud be a bit better than any standard room, the difference is only on the dimesions.The room was old, poorely maintened, smelly and dirty as i never seen anythig like this before. Marking of water infiltration and mold everywhere.Bathrom with mold and hair everywhere.First night i woke up in the middle of the night with a cockroac that was runnig on my left arm (hotel is full of cockroac and rats especially the restaurant at 7th floor where rats freely runnig out and in from che chitchen).I killed the cockroac with one of the bed pillow and i left the pillow dirtly on the room table. The day after housekepper move it back to the bed without even change the pillow case. Second night, i make fall my phone charger and roll almost under the bed, when i bend over to collect it i seen something under the night table.Was a USED CONDOM together with dust, spidernet and cockroachs dead......I went to the reception to asking for another room and after seen the pictures the guy say: Sorry i will send you the housekeeper. After 10mins of arguing he decided to gime me another room. We went to 3 different room.....all exacly the same....the only difference was that we didn't find any condom spreaded around. We went also to my room togheter with the maintenance guy and the receptionist that at this point was speechless and only apologize for the issue.I do not use to write any bad review becasue anyone in this world can making mistake so my bad experince cannot causing bad consequences on someone else business. In this case different story, here we are talking about serious helth issues. I will post this review attaching pictures on every single web site that i know. This structure MUST change trend, is unacclettable carrying business playing with customers helth.
steffen Tay, General Manager at Aston Karimun City Hotel, responded to this review
Dear Tiziano83Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.The issues you had when You stay at ou property will be looked into and we will do our best to rectify the issue(s).We hope you will give us another chance to prove to you our standards of service and the reason why we are the number one independently owned hotel management company in Indonesia.
User:PeterT4960
Trip type: Friends getaway
ASTON KARIMUN HOTEL. BALAI. KARIMUN. INDONESIA
30 Mar 2023
This is being rated as the BEST Hotel in Karimun, with a 4* rating, and without doubt it is !! The staff are Very helpful. Polite. Friendly....Many facilities available ; Spas. Massage. Music Lounge. Gym. Pool. Sky restaurant/bar.....The rooms are well kept and well provided with coffee maker. Toiletries. Led TV (Satellite network). The bed and bedding are clean and comfortable. There are 4 types of rooms (Standard. Deluxe premier ...) and room price includes B/F for two. The Buffet B/F is acceptable, relative to room price ! The location is Good, away from Main street. A hugh Dept Store, Padimas, just opposite the hotel, and many Good eatery few minutes walk from hotel. The hotel also provide FREE Transport to/fro FERRY Terminal !! WARN: Few hotels under "Marimun", so Ensureit is "Aston Marimun" when Book Via internet platform !!
Pekanbaru, Pekanbaru
About Aston Karimun City Hotel
User Rating & Reviews
13 Apr 2025
06 Oct 2023
13 Jul 2023
30 Mar 2023
0204 505 9777