The Alana Hotel & Convention Center Solo by Aston

Recent Reviews: 866

• User:Tri M

  Trip type: Business

  good service

  04 Dec 2024

  i love how the employee’s service, they’re nice, polite, and always smile.the food was good and suite to my taste.it has a uniq drink contain of rempah, so it is so healthy and good for elder.it is so recommend for touris to go to this hotels….. Moses Rahadian, Marketing at The Alana Hotel & Convention Center - Solo, responded to this review Dear our valued guest, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed the service provided by our team, and we truly appreciate your kind words about their politeness, friendliness, and warm smiles.We are also glad that you liked the food and that it suited your taste. It’s great to know that our unique drink, made with traditional spices, contributed to your experience, especially as it's healthy and beneficial for elders.We highly appreciate your recommendation and are thrilled that you had such a positive experience at our hotel. We hope to welcome you back again in the future!Warm regards,Management

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• User:Safari68465668508

  Trip type: Family

  Family time

  18 Jul 2024

  Several times I've been to Solo, always staying at a hotel other than the Alana Hotel The first thing we felt was the friendliness of the hotel front staff, the facilities and cleanliness of the rooms were quite good, the swimming pool was clean and family friendly, this morning breakfast was very satisfying, the dishes available were quite varied but what was very interesting was the friendliness of the restaurant staff. delivered it to the table and the kitchen staff were active in telling us about the menus available, honestly very happy and memorable to be at Hotel AlanaThank You Moses Rahadian, Marketing at The Alana Hotel & Convention Center - Solo, responded to this review Dear Our Value Guest, Thank you very much for your positive review regarding your stay at The Alana Hotel & Convention Center Solo.We are delighted to hear that you experienced the friendliness of our front desk staff and were satisfied with the facilities and cleanliness of the rooms, as well as the clean and family-friendly swimming pool. We are also pleased that you enjoyed the satisfying breakfast, the variety of dishes available, and the friendliness of our restaurant and kitchen staff. Providing information about the menu and delivering excellent service is part of our commitment to ensuring a pleasant experience for every guest.We appreciate your kind words and look forward to welcoming you back in the future with the same high level of service. Thank you for choosing The Alana Solo and for providing feedback that motivates us to continue enhancing our services.Warm regards,Management

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• User:N4ra

  Trip type: Family

  Family stay at the Alana.

  26 May 2024

  The Alana Solo gave us very good experiences. The staff at the front liner is very friendly.The room is ready early for us.We took the connecting door rooms.The rooms are clean, the amenities are complete, clean sheets, clean towels, comfortable pillow, and the view from level 11, is good. But somehow, it's kind of noisy. We can hear people from next door, at night too much noise by somebody moving the furniture. The pool is very good, there are 3 different pool sizes, one is the best with warm water. There is a gym near the pool and kids zone like a small playground. Very convenient for us with 2 toddlers. Breakfast is the best, too many varieties of food, such as traditional, western, bread, eggs, noodles, fruits, salads, cereals, coffee, juices.The best part is, when you ask something, the waitress will respond very friendly and ask you to bring it to your table.Plenty of parking spaces, access to the hotel are very easy to find. I can say, my stay is very satisfying. Thank you 'the Alana' Solo for your service. Moses Rahadian, Marketing at The Alana Hotel & Convention Center - Solo, responded to this review Dear Ibu Nara,Thank you very much for taking the time to share your detailed and thoughtful review of your stay at The Alana Solo. We are delighted to hear that you had a pleasant experience with us and appreciate your kind words about our staff, facilities, and services.Your positive feedback about our friendly front liner staff, clean and well-prepared rooms, and the overall amenities is greatly appreciated. We are glad to know that the connecting rooms and the view from level 11 met your expectations, and that you found the pool, gym, and kids zone convenient for your family. It's wonderful to hear that our breakfast selection and the attentiveness of our waitstaff made a positive impression on you.We sincerely apologize for the noise disturbance you experienced during your stay. We understand how important a quiet environment is for our guests, and we will address this issue with our team to ensure better soundproofing and noise control in the future.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We are thrilled that your overall stay was satisfying, and we hope to have the pleasure of welcoming you back to The Alana Solo in the future.Thank you once again for choosing to stay with us and for your kind words.Warm regards,Management

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• User:John D

  Trip type: Solo travel

  Nice hotel to stay in Solo

  23 Feb 2024

  Recomended HotelI am a solo traveler from Russian, and I feel comfy to visit this hotel cause very warmfull staff and smiling. The food also good and the room Was clean.This is my first time to Indonesia but this country is very welcoming dor everyone, apreciate it. Moses Rahadian, Marketing at The Alana Hotel & Convention Center - Solo, responded to this review Dear Mr. John D,Thank you for taking the time to provide your positive review. We are delighted to hear that, overall, the quality of our services and facilities met your expectations. We look forward to welcoming you back to Alana Solo, with the aim of providing you with an even better experience.Warm regards,Management

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• User:lulyjoe

  Trip type: Couples

  Good value for money, spacious rooms near to airport and not too far from city center.

  21 Dec 2023

  I stay at this hotel every month. Good value for money, near to airport, not too far from city center by online taxis, rooms are spacious, rooms are pretty much properly maintained, quite nice variety of breakfast, bed quite comfy and firm. Usually it was quite a good experience. But last visit, it was during high season and rooms were limited, my room was next to the elevators. It was very noisy all night long. Avoid rooms next to elevators as much as possible. Moses Rahadian, Marketing at The Alana Hotel & Convention Center - Solo, responded to this review Dear Mr./Ms. Lulyjoe,Thank you for taking the time to provide us with positive feedback. We extend our sincerest apologies for any inconvenience you may have experienced. This matter has caught our attention, and we are committed to ensuring it does not happen again in the future. We are taking steps to improve our facilities and services to prevent this from happening again for all our guests.Guest comfort is our top priority. Once again, we apologize for any inconvenience caused.We look forward to welcoming you back to Alana Solo, with the aim of providing you with an even better experience.Warm regards,Management

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