I've stayed at a few hotels in Surabaya before, but Hotel Ciputra genuinely stood out. From the moment I walked in, there was something about the atmosphere that felt calm, polished, and welcoming. I met and was assisted by Alicia at the front desk. She greeted me with a warm smile and was incredibly attentive throughout the whole check-in process. She answered all my questions patiently and made sure everything was sorted before I headed up to my room. Small thing, but it really set the mood for the rest of the stay.My room was amazing. The interior had this classy yet comfortable feel not the kind of fancy that makes you afraid to touch anything, but the kind that actually makes you want to stay in and enjoy the space. And the view from my window? I spent a good few minutes just standing there looking out over the city. Surabaya looks surprisingly beautiful from up there, especially at night when the lights start coming on.The location also worked perfectly for what I needed. Everything felt accessible, and I never had to travel too far to get anywhere in the city. If you're planning a trip to Surabaya and still figuring out where to stay, just book Hotel Ciputra. I don't think you'll regret it.
Nurhayati Basir, General Manager at Hotel Ciputra World Surabaya, responded to this review
Dear Dandy V,Thank you for a 5-star review and choosing Hotel Ciputra World Surabaya for your stay in Surabaya. It’s wonderful to know you enjoyed the "approachable luxury" of your room and that the city view made your evenings special. We’re also glad our location helped make your stay in Surabaya so seamless.Your kind appreciation for Alicia has been shared with her. Her friendly and attentive service truly reflects the warm hospitality we strive to provide for every guest.We can’t wait to welcome you back for another "classy yet comfortable" stay soon!Warm regards,Nurhayati BasirGeneral Manager
User:Elsyaputri
Trip type: Family
Wonderful Birthday Stay with Thoughtful Service
30 Mar 2026
This visit was for a birthday staycation, and it turned out to be really special.We received such thoughtful touches, like a birthday cake, and even a lovely surprise at the restaurant. Everything was beautifully arranged by the restaurant team. The restaurant offers a wide variety of food, which we really enjoyed.Our room was so spacious and the Front Office team, especially Ms Amanda, arranged a nice room for us, which made the stay even more comfortable.Overall, we had a wonderful experience and felt very well taken care of. We are definitely looking forward to coming back again.
Nurhayati Basir, at Hotel Ciputra World Surabaya, responded to this review
Dear Elsya Putri,Thank you for a 5-star review and choosing Hotel Ciputra World Surabaya for your special birthday staycation.We are delighted to know that the thoughtful birthday touches and the beautiful arrangements made by our restaurant team added a special spark to your celebration. It is great to hear you enjoyed the wide variety of food selections we offer.It is also wonderful to hear that our Front Office team, especially Amanda, was able to provide you with such a spacious and comfortable room. We truly value creating these personal, seamless experiences to ensure our guests feel well taken care of from the moment they arrive. Knowing that your stay was memorable means a lot to us. We look forward to welcoming you back again for another wonderful experience soon.Warm regards,Nurhayati BasirGeneral Manager
User:theolla e
Trip type: Business
Surabaya
14 Mar 2026
I had a great experience staying here. The facilities were excellent and everything was very clean. Special thanks to Miss Early and Mrs. Nau for the amazing services, very friendly, attentive, and made sure everything went smoothly. Definitely a pleasant stay!
Nurhayati Basir, General Manager at Hotel Ciputra World Surabaya, responded to this review
Dear theollae,Thank you for sharing a 5-star review and your wonderful experience at Hotel Ciputra World Surabaya.We are delighted to know you had a pleasant stay, and that the facilities and cleanliness met your expectations.Your kind appreciation for Miss Early and Mrs. Nau has been shared with them. Their friendly and attentive service truly reflects the warm hospitality we strive to provide for every guest.We look forward to welcoming you back for another enjoyable stay in the future.Warm Regards,Nurhayati BasirGeneral Manager
User:Andrew W
Trip type: Business
Lovely Staycation Vibes
10 Mar 2026
I stay here again for 2 nights for staycation with my family . I've been here before and the services is still amazing . The lobby ambience is cozy , the room is spacious and feels so warm, breakfast is top notch as always . Glad to see Ms. Alicia again , who assist my check in, she's even still remember me . Feels like I'm coming home everytime I came here . Will back for another stay of course!
Nurhayati Basir, General Manager at Hotel Ciputra World Surabaya, responded to this review
Dear andrewwK739KR,Thank you for a 5-star review and choosing Hotel Ciputra World Surabaya again for your family staycation,We are delighted to know that the cozy lobby ambiance, spacious and comfortable room, plus a breakfast selection once again made your stay enjoyable.It is also wonderful to hear that you met Ms. Alicia again during check-in. Small gestures like remembering returning guests are something our team truly values in creating a more personal experience. Knowing that our hotel feels like “home” every time you visit means a lot to us. We look forward to welcoming you back for another memorable stay.Warm regards,Nurhayati BasirGeneral Manager
User:Ahmad Qois A
Trip type: Solo travel
Mr unggul my savior
03 Jan 2026
Mr unggul help me to go to my room , cause I forgot to bring my key room, thanks Mr unggul ,thank Mr unggul thank Mr unggul thank Mr unggul
Jeffry Febrianto, General Manager at Hotel Ciputra World Surabaya, responded to this review
Kepada Bapak Ahmad Qoisa, Terimakasih atas ulasan yang positif saat tinggal bersama kami di Hotel Ciputra World Surabaya.Kami senang mengetahui Bapak/Ibu mendapatkan pengalaman yang positive terkait dengan kamar, fasilitas dan juga layanan, secara khusus akan sampaikan ke saudara Unggul perihal apresiasi nya. Penyampaian Bapak/Ibu tentunya akan semakin memotivasi kami untuk selalu memberikan pelayanan dan produk yang prima.Kami menantikan kunjungan Bapak dan Keluarga di masa yang akan datang.Salam Sehat Selalu Jeffry FGeneral Manager
Surabaya, Surabaya
About Ciputra World Surabaya
User Rating & Reviews
01 Apr 2026
0204 505 9777