Hotel NEO Gubeng Surabaya

Name: Hotel NEO Gubeng Surabaya
Address: Jl. Jawa No.17-19, Surabaya, indonesia
Telephone: +44-204-505-9777
Rating: 4

Surabaya, Indonesia

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About Hotel NEO Gubeng Surabaya

location

This hotel is located in Surabaja.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. A lift and wheelchair-accessible facilities are available. Guests arriving by car can park their vehicles in the car park. Further services include a 24-hour security service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry.

rooms

Air conditioning ensures that rooms maintain just the right temperature. Rooms have a double bed or a queen-size bed. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Equipped with a telephone, a TV and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. Guests will also find slippers in their rooms. The bathrooms have a shower and a bathtub. For additional comfort, guests are offered cosmetic products. The hotel has non-smoking rooms.

sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. There are many ways to relax or stay active at the hotel, including a spa and a sauna.

meals

There is a restaurant on the premises. Breakfast, lunch and dinner are available.

Amenities at Hotel NEO Gubeng Surabaya

Facilities
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  24-hour reception
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  Conference Room
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  Room Service
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  Parking
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  Wifi
Beauty and Spa
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  Spa
Meals
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  Restaurant
Room Facilities
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  TV
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  Room service
Sport/Entertainment
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  Events

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

110

Average

Poor

Terrible

Recent Reviews: 262

User:Friejz
Trip type: Couples
A friendly , clean Boutique hotel.
17 Feb 2025
A small , very clean boutique hotel in a leafy street close to a good gym , the main railway station and plentiful coffee cafes. We stayed in a superior room, spacious, with comfortable bed , good soft pillows and excellent air conditioning. The only downside, the room has no fridge; free water is available from a dispenser in the hall. A buffet style Indonesian breakfast is available, which varies from day to day . The staff are attentive and very friendly. Overall an excellent budget choice of accomodation. Yoedi Soesilo, Guest Services / Front Office at Hotel Neo Gubeng, responded to this review Dear Friejz,Thank you for your detailed and thoughtful review! We're delighted to hear that you enjoyed our hotel's cleanliness, location, and comfortable accommodations. Your feedback about the fridge is greatly appreciated, and we'll certainly take it into consideration for future improvements. We're also glad you enjoyed the varied Indonesian breakfast and our attentive staff. We look forward to welcoming you again on your next visit!Regards,Ilham SetyonoAsst Front Office Manager
User:Fariana C
Trip type: Solo travel
The worst budget hotel ever!
17 Dec 2024
Poor maintenance. The bedsheet is dirty. The pillows are old, yellowish and smelly. The towels are smelly. The toilet tissue holder is spoiled and they just keep it like that.Poor housekeeping service.The helpers are noisy and keep chatting. They never refill items properly. Poor listener (when I asked to clean the hairs in bathroom).This hotel is not recommended and I won't go back again ever! Rendy Lysander Harsono, Owner at Hotel Neo Gubeng, responded to this review Dear Farianac Greeting Hotel Neo Gubeng Surabaya.. Thank you for choosing Neo Gubeng for stay with Us . I am personally apologized to hear you had such a inconvenience with our staff and cleanliness in bedroom an room. I am convinced that your comments became our fully attention to improve for the best service in the future. Thank you for taking the time to share your experience. We are looking forward welcoming you back at Hotel Neo Gubeng Surabaya for you next staying in the city. Best Regards, Rendy Lysander Hotel Manager
User:Ilham S
Trip type: Couples
Hotel very comfortable, all staff very kind and helpfull, reception 24hours with a fast response to handle an
28 Aug 2024
Hotel very comfortable, all staff very kind and helpfull, reception 24hours with a fast response to handle any issue and my request. View looks good with city view. Breakfast is good, 3 star hotel with many menu and stall menu. Happy stay here Rendy Lysander Harsono, Owner at Hotel Neo Gubeng, responded to this review Dear Oelemzz Thank you for thank you for a positive feedback you write for us. Can't wait to welcome you back to Surabaya in the next trip. Have a good day... Sincerely Yours Rendy Lysander Hotel Manager
User:abrahamhariol
Trip type: Solo travel
Highly Recommended Hotel Stay to Explore Surabaya
19 Aug 2023
I had an amazing stay at Hotel NEO Gubeng. They have an amazing location, very close to the city's center. If you love to explore places in Surabaya, I highly recommend this hotel as it is located right in the middle of the city. If you take a train to a nearby city, you can go to Gubeng station, which is only 5 minutes away. They also have a very nice breakfast, I really love the Nasi Goreng Merah. Would love to stay here again. Rendy Lysander Harsono, General Manager at Hotel Neo Gubeng, responded to this review Dear Abraham H We would like to express our gratitude to you for choosing Hotel Neo gubeng for your stay in Surabaya. We all very grateful to know that you had a pleasant stay with us and liked our Hotel and the team. Our staff send their best regards and we all look forward to welcoming you again in the near... Sincerely Yours, Rendy Lysander Hotel Manager
User:mr_jeffvernando
Trip type: Solo travel
Best Hotel for Solo Traveler
15 Aug 2022
Wow! This hotel is beyond my expectations.I stayed in this hotel for two separate nights. 11th and 14th of August.As I travel by myself, I opted for Neo Room (Single Room). At first, I stayed in room 518, but on the second night, I choosed in the low floor (room 212 is the best one).Basic amenities were provided. Coffee and Tea Maker is also available in your room!However, I would love if they provide a hand soap/ hand bar soap. I booked a room only as I want to try the local cuisine for breakfast.Their location is in the middle of Surabaya, near to shopping malls, train stations, culinary, hospital, and convenience stores!But beware on peak hours as this hotel is located right opposite a junior high school.In conclusion, great places for stay in Surabaya! Rendy Lysander Harsono, General Manager at Hotel Neo Gubeng, responded to this review Dear mr_jeffvernando Thank you for review and suggestion and input during stay at Hotel Neo Gubeng Surabaya Well and clear, it will definitely add the spirit of my team to always provide and improve the best service to every guest. Sure will follow up as soon as possible all your suggestion to Dept Concern. We are waiting for your next visit to Surabaya certainly stay at Hotel Neo Gubeng Surabaya Best Regard Rendy Lysander Hotel Manager